Updated on 17-03-2019

John Lewis Broadband

Searching a customer-friendly broadband service with commitment to quality? Looking for packages that won’t make your head spin with lots of details? Then, a simple broadband provider like John Lewis would perfectly suit your needs.

If you look out for cheaper options, you might consider providers like TalkTalk and Plusnet. However, John Lewis is especially ideal for homes that focus on getting quality broadband service and reliable customer support for a little bit higher pricing.

About John Lewis Broadband

John Lewis Broadband One of the UK’s biggest retailers which sells from towels to tablets, from electronic gadgets to almost everything your home needs, John Lewis is not an ISP in the usual sense of the word.

It is a re-seller of award-winning Plusnet broadband under its own brand and what is important is both the companies have proven track of excellent customer service and that John Lewis broadband comes with free 24/7 UK based customer support on telephone.

John Lewis broadband network does not have low cost or high cost areas, so, the package prices are the same wherever you are. No need to pay for installation and activation of broadband.

Latest John Lewis Broadband Deals

Package Average
Download Calls TV Cost
12 month contract
Free setup
10Mb Unlimited Evening &
N/A £20 /month
£240 /year
12 month contract
Free setup
36Mb Unlimited Evening &
N/A £28.50 /month
£342 /year
Fibre Extra
12 month contract
Free setup
66Mb Unlimited Evening &
N/A £35 /month
£420 /year

Offer: Get up to £70 John Lewis eGift Card when you sign up online

Visit John Lewis Broadband

John Lewis Broadband and Calls

John Lewis broadband comes with unlimited monthly usage.  Different speeds are available so you can choose the connection speed that is suitable for your online tasks.

  • Unlimited is standard, ADSL 2+ service which offers 10Mbps average download speeds.
  • Fibre is superfast, fibre package which offers 36Mbps average download speeds.
  • Fibre Extra is fibre optic broadband with 66Mbps  average download speeds.

All the three packages include unlimited monthly downloads, free wireless router and free evening & weekend calls.

Anytime and Anytime & International calls plans are also available. You can also add anytime calls to UK mobiles (Mobile Bolt-on) with these call plans.

Features of John Lewis broadband packages

Whether you take Unlimited or Fibre or Fibre Extra, you will need to sign 12 month contract.

Below are  the features that John Lewis broadband comes with:

  • Unlimited broadband
    There is no limit to monthly usage or downloads. Ideal for movie downloads and heavy users.
  • Fibre optic broadband
    John Lewis Fibre offers 36Mbps download speed which is more than two times faster than regular broadband.Fibre Extra comes with 66Mbps download speeds.Fibre Extra offers much faster 19.5Mbps upload speeds while 36Mb Fibre plan offers just 1.9Mbps upload speeds.Traffic management does not slow down the speeds for normal tasks like streaming videos or video calls. However, speeds may slow down when you make excessive downloads at peak times.
  • Free wireless router
    Standard wireless N router (Technicolour TG582) is supplied to Unlimited customers. Fibre packages include advanced Netgear N150 WNR1000 router which comes with enhanced connectivity and security features.
  • Free UK based 24/7 customer support via phone
    John Lewis customers get 24/7 freephone customer service. It has a dedicated customer support which operates within the UK.
  • Internet security
    John Lewis broadband includes PC Security powered by Bullguard. It comes with firewall & anti-spyware features and protects your devices and data from malware, viruses and phishing.
  • Easy switching process
    With John Lewis broadband, switching your broadband service is easy and hassle-free. John Lewis switching team would contact your current ISP to initiate the migration.  After sign up, It would take 10 – 12 days to move you to the new service.