italk Broadband Review
Based in Brighton, iTalk Telecom offers flexibility, reliability, and great customer service as a broadband provider. italk broadband is best known for its 24 month fixed price promise, Flexi-Bill broadband plans and UK based customer service.
But is italk Broadband really any good? Let’s take a closer look.
Speeds
Being based on the Openreach network, italk caters to a variety of users by offering a wide range of broadband speeds. Their entry-level ADSL plan, aptly named “Simply Broadband,” provides a download speed of 10Mbps, making it suitable for light browsing and email.
For those requiring faster speeds, italk has “Fast Fibre” and “Simply Fibre” plans. The Fast Fibre plan delivers a respectable 35Mbps speed, whereas the Simply Fibre options offer a choice of 40Mbps or 80Mbps. These plans are significantly better for households with multiple devices, and for activities like streaming and gaming.
The “Superfast Fibre” plan from italk offers an average download speed of 63Mbps, making it suitable for busy households.
| Plan | Avg. Speed (D/U) | Monthly Cost |
|---|---|---|
| Simply Broadband | 10Mbps / 1Mbps |
£28.99 |
| Fast Fibre | 35Mbps / 9Mbps |
£37.39 |
| Superfast Fibre | 63Mbps / 18Mbps |
£42.39 |
| Full Fibre 100 | 80Mbps | £40.99 |
| Full Fibre 250 | 220Mbps | £49.99 |
Finally, for those searching the ultimate in speed, the “italk Full Fibre” plans present impressively high speeds of up to 220Mbps.
Router
Italk supplies the Zyxel Wi-Fi router with its broadband plans. This single-band router is well-suited to basic internet usage. However, it may fall short for those who need to connect multiple devices or require dual-band capabilities.
The router comes free of charge, it’s worth noting that there is an £8.95 postage and packaging fee.
Is italk broadband any good?
italk Broadband is suitable for those who prioritise customer service and are willing to pay a bit more for it.
Pros
- Its TrustPilot rating (4.7 out of 5) speaks for itself, and its UK-based support team is available via phone or email.
- italk offers both typical fibre and full fibre plans, with fixed pricing for 24 months and flexible bill payments.
Cons
- Expensive.
- Limited availability.
- The router could be of better quality.
Overall, italk offers a solid broadband service with an array of plans catering to various internet needs and provides reliable and responsive customer service.
Short-term Contract Option
If you’re not one for long-term commitments, italk offers a 30-day rolling contract, along with its standard 24-month contract.
Flexi-Bill Broadband: Payment Your Way
One unique feature of italk is its Flexi-Bill broadband service. This lets you pay the way you want – weekly, fortnightly, or monthly. A boon for those who prefer breaking down their bills into manageable chunks.
Customer Service
italk prides itself on providing excellent customer service, a claim backed up by its high rating on TrustPilot – an impressive 4.7 out of 5 from over 16,000 reviews.
For any queries or assistance, customers can reach out via email at info@italktelecom.co.uk or over the phone on 0330 1915 002.
You can also write a letter to its postal address:
6, The Gemini Business Centre,
136-140 Old Shoreham Road,
Hove, East Sussex, BN3 7BD.