Frequently Asked Questions

Minimum contract
It is the minimum length of time you agree to use the broadband service and pay bills for it. It could be 12 months or 18 months depending on the provider

Speed estimate
Your new provider needs to furnish actual speeds you are likely to get at your premises in written document. Speed estimate has been made mandate by telecom watchdog Ofcom. This helps you cancel the service without penalty if the provider fails to deliver the promised speeds.

Installation & other initial costs
Free installation may not be available with every service. Fibre and TV services may have one-off installation cost.Free wireless routers and free TV boxes, only on minimum contract. However, delivery or posting charge usually applies.

Traffic management
It is provider’s right to apply its own traffic management rules which usually does not affect your broadband performance unless you use it for P2P file sharing during peak times.There has been a question over unlimited packages whether they offer unlimited usage. ‘Truly’ or ‘totally’ unlimited broadband is answer to this and offers unlimited usage without traffic shaping.

Cancellation Charges
Early termination fee will usually apply, when you cancel the service before the end of minimum contract. You will be asked to pay for the rest of the months & days left in the contract.If you cancel after the minimum contract, you will need to give 30 days or 14 days notice as required by your provider.

Migration Authorisation Code (MAC)
Earlier mandatory, MAC is not needed now when switching broadband providers. You need not get MAC from your current service provider. Just sign up with new ISP which will handle the whole process of switching. For more information, read our broadband switching guide

What speeds would I need?
The speeds you would need depend upon what applications/programs you are about to use online.

Standard, ‘up to’ 17Mb broadband is perfect for browsing, downloads and streaming standard videos. For a family with two users, it will provide decent speeds.

You should consider superfast, fibre broadband for HD streaming, quicker downloads and when your household has more users (2+).

Fibre broadband could deliver up to 300Mbps speed. Faster upload speeds would help you transfer your files to the web much faster.

How can help me save money?
Broadabnd analyst  provides broadband postcode checker & price comparison calculator to help you find the best deal in the market. Whether you sign up for the first time or switching provider or upgrading the current package, you will need to just enter your postcode to find all the deals available for your postcode. You can filter results and find deals suitable for you.