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TalkTalk Fibre Broadband Review

TalkTalk WiFi Hub

TalkTalk is one of the cheapest fibre broadband providers in the UK. It offers fibre packages with superfast speeds, totally unlimited usage and great extras like internet security.

You can add TV to make to get the best value for your money.

The over-all performance is decent, while the customer service shows signs of improvement.

TalkTalk Fibre Broadband Deals

TalkTalk offers fibre broadband packages with two superfast speeds –  38Mbps (Faster Fibre) and 67Mbps (Superfast Fibre).

All fibre packages come with totally unlimited usage, advanced, WiFi Hub and HomeSafe internet security boost.

No call plan is included, while, landline calls to TalkTalk numbers are not chargeable. You can also make PAYG calls, whenever you need.

With TalkTalk, call plans like anytime calls and SuperSafe come as optional boosts which you can add or cancel at anytime with one month notice.

TalkTalk

38Mb average speed
Unlimited downloads
PAYG calls
Offer: Free setup 
Cost: £24 p/m
More Info

TalkTalk

67Mb average speed
Unlimited downloads
PAYG calls
Offer: Free setup 
Cost: £24 p/m
More Info

Speeds

We compared TalkTalk fibre performance on the basis of advertised speeds vs actual speeds during peak times(Ofcom speed survey Nov 2018) – and we found that the actual download speed was pretty good, close to the advertised speeds

  Faster Fibre Superfast Fibre
Download Speed
(average)
38Mbps 67Mbps
Download Speed
(average real world)
 33.4Mbps 64.1Mbps
Upload Speed
(average)
9Mbps 17Mbps
Upload Speed
(average real world)
 2.1Mbps N/A

Features

Totally unlimited fibre broadband

TalkTalk fibre packages come with totally or truly unlimited usage means TalkTalk does not throttle down your speeds at any time, even during peak hours (8pm – 10pm). However, your speeds could become slow, if you download/upload movies/files or make excessive downloads during peak times through B2B sites, torrents etc

Free Internet Security

TalkTalk offers free, basic level online protection with all packages. HomeSafe is in fact a web filter or parental controls which helps you block sites with inappropriate content, malware etc. it also protects your devices from malicious programs to certain extent.

However, SuperSafe internet security (available as boost) powered by F-Secure offers advanced level of protection from all kinds of threats from the web like viruses, malware and phishing etc.

TalkTalk WiFi Hub wireless Router

TalkTalk WiFi HubThe new WiFi Hub is a dual band wireless router which is a Sagemcom make, capable of 300Mbps speed and 802.11ac compatibility.

With 4 Gigabit connections and 7 antennas, it comes with next generation WiFi technology to offer 2 x speed of Super router which is bundled with standard, ADSL 2+ package.

Its advanced chip set allows up to 50 devices to connect to Wi-Fi at the same time. It also comes with the best security technologies like WPS and WPA/WPA2.

Is TalkTalk fibre broadband any good?

Pros

Cheap price

TalkTalk offers low cost fibre packages to help households save their money.

Special offers

TalkTalk offers discounts with triple play packages, allowing you to get fibre broadband, calls and TV together. You can choose the standard TV or Plus TV package to add to fibre plans.

Connection speeds guarantee

TalkTalk offers 30 days guarantee for customer satisfaction means new customers who are not happy with service, can cancel the service within a month without penalties.

No mid-contract price rises

TalkTalk fibre packages also come with no price rise guarantee for the whole contract

Cons

Improving customer service

Customer satisfaction was at the lowest level, while complaints volume was much higher, when compared to other major ISPs, according to the latest Ofcom report. The ISP needs to improve the quality of its customer service.

No extras

Value added services like Cloud storage or public WiFi which are available with BT, Virgin Media or Sky are not available with TalkTalk.

Summary
Date
Provider
TalkTalk Fibre Broadband
Rating
41star1star1star1stargray
Package
TalkTalk Superfast Fibre Broadband
Price
GBP 24