TalkTalk is well-known for its low-cost broadband, phone and TV services. While its customer service is decent, it remains a budget provider for the UK homes that look out for great value for money .

TalkTalk fibre broadband plans are competitively priced while its TV packages are significantly cheaper when compared BT, Virgin Media and Sky.

In addition to price discounts, TalkTalk deals also include free setup and gift vouchers, helping customers get best value for money. The big price discounts & vouchers that come with new subscriptions have made TalkTalk one of the cheapest broadband providers in the UK market.

Pros
  • Low-cost fibre broadband and phone & TV bundles
  • Great introductory offers for the new customers
  • 30 days connection guarantee which allows new customers to cancel the service in the first month without cancellation fee.
Cons
  • Customer satisfaction was at the lowest level, while complaints volume was much higher, when compared to other major ISPs, according to the latest Ofcom report. The ISP needs to improve the quality of its customer service.
  • Free extras like Cloud storage or public WiFi which are available with BT, Virgin Media or Sky are not available with TalkTalk.
TalkTalk fibre broadband

TalkTalk Broadband Deals

PackageDetailsMonthly
cost
Fibre 35
(38Mbps download)
18 month contract
PAYG calls
Free setup
£23.50
More details
Fibre 65
(67Mbps download)
18 month contract
PAYG calls
Free setup
£24.45
More details
Fibre 150
(145Mbps download)
18 month contract
PAYG calls
Free setup
£28
More details
  • TalkTalk Fast (11Mbps download / 1Mbps upload) – Suitable for light usage such as browsing and online shopping than for HD streaming and quicker downloads.
  • TalkTalk Fibre 35 (38Mbps down / 9Mbps up) – Good for a couple of users, streaming and downloading.
  • TalkTalk Fibre 65 (67Mbps down / 18Mbps up) – Perfect for HD streaming and connecting 2 – 4 devices.
  • Fibre 150 (145Mbps down / 18Mbps up) – Ideal for heavy usage, 4K streaming and connecting 5+ users.

TalkTalk broadband Features

  • TalkTalk offers both high speed broadband (ADSL 2+) and superfast & ultrafast fibre broadband with totally unlimited usage  at unbeatable price. 
  • Totally unlimited usage ensures your speeds and data usage never get affected at any time including peak times of network congestion. It means no traffic management applies.
  • TalkTalk broadband comes with 30 Day Great Connection Guarantee which means you can cancel the service within 30 days, if you are not satisfied
  • TalkTalk ADSL plans include Super Router which comes with the latest WiFi ac feature and very advanced security standard for faster, more reliable and more secure home WiFi. 
  • The new, WiFi Hub is included in fibre broadband plans.
  • You get HomeSafe parental controls to protect all devices and your family from harmful, online contents and malware such as virus.
  • All TalkTalk broadband deals come with free setup.
  • TalkTalk TV is a great entertainment feature which you can add to your broadband.
  • TalkTalk TV packages are affordable and much cheaper than Sky TV or Virgin TV bundles. There are flexible options available so you can add your favourite TV channels without any need to commit to long contracts.

TalkTalk broadband, phone and TV

TalkTalk TV

TalkTalk TV is not available as standalone service but as a part of triple play packages that include broadband, phone and TV.

  • Talktalk broadband customers can add it from just £6 a month.
  • TalkTalk TV is a basic TV service which offers freeview channels via YouView box. Additional TV box or multI-room TV subscription would cost extra.
  • There are 88 freeview channels and 15 of them are available in HD. 
  • You can subscribe for Now TV, BT Sport, Neflix and Amazon Prime Video and watch these extra channels using the apps available in the YouView box.
  • Now TV memberships give you access to Sky Sports, Sky Cinema and other popular Sky channels. 
PackageDetailsMonthly
cost
TalkTalk TV with Fibre 35
(38Mbps download)
18 month contract
88 TV channels +
PAYG calls
£27.50
TalkTalk TV with Fibre 65
(67Mbps download)
18 month contract
88 TV channels +
PAYG calls
£28.45
TalkTalk TV with Fibre 150
(145Mbps download)
18 month contract
88 TV channels +
PAYG calls
£32

TalkTalk WiFi Hub

The new WiFi Hub is a dual band wireless router which is a Sagemcom make. TalkTalk WiFi hub comes with 802.11ac and gigabit connections. 

TalkTalk wifi hub

With 4 Gigabit connections and 7 antennas, WiFi hub can offer significantly faster speeds when compared to its predecessor, Super router which is bundled with standard, ADSL 2+ package.

WiFi hub can connect up to 50 and also comes with advanced security features like WPS and WPA/WPA2.

Is TalkTalk broadband unlimited?

TalkTalk broadband is totally or truly unlimited which means you can make unlimited downloads without any worry for hidden caps. 

Similarly, TalkTalk does not throttle down your speeds at any time, even during peak hours (8pm – 10pm). 

Extras

TalkTalk offers free, basic level online protection with all packages. HomeSafe is a web filter or parental controls which helps you block sites with harmful content. it also gives basic  protection to your devices from malware and viruses.

However, SuperSafe, powered by F-Secure offers advanced level of protection to your devices from viruses, malware and phishing. 

Is TalkTalk broadband good for speeds?

We compared TalkTalk fibre performance on the basis of advertised speeds vs actual speeds during peak times(Ofcom broadband speed report May 2020) – and we found that the actual download speed was pretty good, close to the advertised speeds

  Fibre 35 Fibre 65 Fibre 150
Download Speed
(advertised)
38 Mb/s 67 Mb/s 145 Mb/s
Download Speed
(actual)
 32.8 Mbps 56.7 Mb/s 144.3 Mb/s
Upload Speed
(advertised)
9 Mb/s 17 Mbps 25 Mb/s
Upload Speed
(actual)
N/A N/A N/A

TalkTalk is hugely popular for low cost broadband and phone deals. While its customer service is decent, it remains a budget provider for the UK homes that look out for great value for money .

While providing great service quality and content, TalkTalk  TV packages  also help you save money.

The big discounts & vouchers that come with new subscriptions have made TalkTalk one of the cheapest broadband providers in the UK market.

1 thought on “TalkTalk Broadband Review”

  1. TalkTalk fibre broadband download speeds are good but there are frequent drops in connection daily. I have Fibre 65 with guaranteed speeds of 56Mbps and I am getting 54Mbps – 62Mbps to the router.

    But the issue of drops still remains even after the line test. I was told that there were no faults in the line and probably engineer visit could fix the issue. I have asked for router replacement and hope they will change it soon.

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