Trooli offers full fibre on its own network. It does not use the Openreach network. There is no TV or mobile bundle. You get the same upload and download speeds, and the price does not rise for 24 months.
Take it if the checker is green and you can wait for an engineer.
Skip it if you need a short contract, a social tariff, or Sky/Virgin on one bill.
Trustpilot: 4.6/5 from about 6,970 reviews.
Coverage: about 460,000–500,000 premises, mostly the South and East of England, plus parts of Scotland.
Current deals
All plans are FTTP. Unlimited data. Average upload speed matches average download speed. Wired speeds are guaranteed to within 10% of the ordered service. Wi-Fi is not.
| Package | Average download / upload | Monthly price |
|---|---|---|
| Essential | 150 / 150 Mbps | £22.99 |
| Extra | 500 / 500 Mbps | £27.99 |
| Superior | 900 / 900 Mbps | £29.99 |
| Pro | 2000 / 2000 Mbps | £39.99 |
| Ultra | 5000 / 5000 Mbps | £44.99 |
Other terms:
- Standard contract: 24 months. Ultra also has a 12-month rate at £46.99.
- No mid-contract price rise.
- Out of contract: standard price + £5 a month.
- Switching credit: up to £100 (Essential), £125 (Extra), £150 (Superior), £200 (Pro).
- Amazon voucher included.
Speeds in real use
We tested a wired laptop at the router, then Wi-Fi in the same room, on the landing, and in a back room through two walls. Evening runs used three streams, a video call and a cloud backup at once. Kit was a current Wi-Fi 6 / Wi-Fi 7 home router with a multi-gig port.
Wired results stayed inside the 10% guarantee:
- Essential: 135–150 Mbps down and up
- Extra: 450–500 Mbps down and up
- Superior: 810–900 Mbps down and up
- Pro: multi-gigabit on a multi-gig port. A 1Gbps laptop port stops you near 940 Mbps
Idle latency: 8–12ms. Under that evening load: 12–20ms. That is normal quiet full fibre. It is a clear step up from FTTC.
Uploads are the point. A 4GB photo dump that drags on a 20–30 Mbps Openreach upload finished in well under two minutes on Extra. The call stayed up while the backup ran.
Wi-Fi is weaker. Same room: about 40–70% of the wired speed, depending on the device. Two walls further on, a 900 Mbps plan felt no faster than Extra on older phones. Put the router under the stairs and you will not see Superior or Pro on wireless kit. Wire the PC, console or access point.
We did not see tea-time collapse of the sort copper still produces. When customers report an evening dip, it is often Wi-Fi or a device in the home. When the fault is Trooli’s, the usual complaint is the wait for an update, not a dead line.
Which package
Essential (150 Mbps) is suitable for browsing, HD streaming and calls in a small household. Two people. No heavy uploads. Still full fibre.
Extra (500 Mbps) is the plan for most homes. In our testing it held three streams, a call and a backup. You pay more than Essential for extra bandwidth.
Superior (900 Mbps) is ideal option if several 4K streams, game downloads and work uploads overlap, or if something is on Ethernet. On Wi-Fi only, many homes will not feel the jump from Extra.
Pro (2 Gbps) and Ultra (5 Gbps) need a multi-gig port, or a house that already fills 900 Mbps on a wire. Ultra comes with a Nokia Beacon 19 Wi-Fi 7 router and a 10 Gbps LAN port. Existing customers who upgrade need new kit. Most homes do not need this.
Router and Wi-Fi
Trooli is moving homes onto Wi-Fi 7. Ultra includes the Nokia Beacon 19 (10 Gbps LAN, two 1 Gbps ports, mesh). Slower plans may get a Nokia Beacon 9 (2.5 Gbps LAN).
One well-placed gateway covered a small home in our testing. A longer 1930s semi needed a node for the far bedroom. Wi-Fi Plus is £8 a month per unit. That is steep if you can run Ethernet to a cheap access point. For renters who cannot drill, use the official mesh.
Own routers can work. Support is built around Trooli’s kit. Speeds are only guaranteed through that router on Ethernet.
Installation
An engineer brings fibre to the outside, fits an ONT inside, and connects the router. Trooli aims for four to six weeks. Many jobs finish sooner. Blocked ducts and new-build streets run longer. Some customers wait well past six weeks.
Standard install is often free on current offers. The price guide still lists £120 if the offer does not cover it, and £6 a metre after the included internal run (up to 5m). Awkward lead-ins cost extra. You should see that before you commit.
Renting: get the landlord’s say-so. Cooling-off: 14 days from order. Cancel after that and install or exit charges can apply.
Customer service
The fibre, once in, behaves like other decent altnets. Uploads stay up. Most clean installs stay connected.
The 4.6 Trustpilot score is about engineers and UK staff, not a national fault army. People praise first-time installs and advisors who do not push the top plan. The weak spot is holds and slow updates when civils slip or a fault lands on a busy day.
- Phone: 0333 344 6601
- Sales: 08:00–18:00, seven days
- Technical support: 08:00–20:00, seven days (helpdesk@trooli.com)
- Live chat on the site during working hours
You can usually get a person. You will not get BT-scale 24-hour field cover.
Phone and extras
Broadband only. No landline. Use VoIP if you still need a number.
- Static IP: £5 a month
- Wi-Fi Plus: £8 a month per unit
- Trooli Protect (F-Secure): £3 a month
No TV. No mobile. Fine if you already pay for those separately. Poor if you want sport and broadband on one bill.
Coverage
Live in parts of Kent, East Sussex, West Sussex, Hampshire, Berkshire, Buckinghamshire, Cambridgeshire, Dorset, Norfolk, Suffolk and Wiltshire, plus other South and East build, and parts of Fife and North and South Lanarkshire.
That list is not a yes. Check the postcode. “Coming soon” can mean months.
New orders are FTTP.
Trooli vs other providers
BT, Sky, Plusnet: Openreach. In many of the same towns you can get Openreach FTTP now. Uploads are lower. The monthly price usually rises in spring. They win on coverage, TV add-ons and a faster switch when Openreach fibre is already in. Trooli wins on uploads and a flat bill.
Virgin Media: Often cheaper in month one. Multi-gigabit in some postcodes. Uploads still trail a matching Trooli plan on most of the old cable footprint. The contract price typically steps up. Take Virgin if the network is already in and you want TV. Take Trooli if you want uploads and a locked price.
Gigaclear and similar rural builders: same idea, different map. Check both. Do not assume the first altnet logo is the only fibre in the lane.
Gaming and work
Ping and uploads matter more than the 2 Gbps badge. In our testing, wired idle ping sat in the low teens with little jitter. Extra or Superior is enough for cloud play and large game downloads. Hosting a session during a video call is where matching uploads help.
One remote worker can live on Essential. Two people on calls plus a backup wants Extra. Do not buy Pro to send documents.
Busy homes hit Wi-Fi before they hit the fibre. Move the router. Wire the main kit. Then decide if Superior is worth £2 more than Extra on the current offer.
Verdict
Trooli is a good full-fibre service. Wired speeds met the 10% guarantee in our testing. Uploads stayed usable when the house was busy. The 24-month price does not rise.
Coverage is local. The install can take weeks. Wi-Fi still depends on where the router sits. Ultra is a specialist plan.
If the checker says yes, order Extra or Superior. If it says no, compare Openreach and Virgin on your street.
Who should buy it
Buy Trooli if the checker is green, you can wait for an engineer, and you want locked full fibre with proper uploads. It suits homes stuck on FTTC and people who work from home.
Do not buy it if Trooli has not built your street, you are moving within a year, you need a social tariff, or you want a new router this week. Use BT, Sky, Vodafone, Plusnet or Virgin instead.
The network
Trooli began as Call Flow Solutions and rebranded in 2018. It still trades under that legal name. It lays its own fibre into towns and larger villages.
That is why a neighbouring street can be a no, and why you need an engineer rather than an Openreach-style switch. You get a dedicated fibre path and uploads most national plans still do not match at this monthly price.
Zen, Freeola and iDNET can also sell over the same fibre. This review is Trooli retail only.
Common questions
Does Trooli include a landline?
No.
Can I use my own router?
Often, but support and the speed guarantee sit on Trooli’s router over Ethernet.
Is there a static IP?
Yes. £5 a month.
What if I cancel early?
You pay the remaining months, after the 14-day cooling-off period.
Does the price rise after 24 months?
Not during the term. Out of contract: standard price + £5.
Can I get Ultra 5Gbps?
Only if it shows on your availability check.
Are Wi-Fi speeds guaranteed?
No.