Plusnet offers reliable broadband, cheaper fibre packages and the award-winning customer service so it is one of our best picks from the leading UK broadband providers for value for money and affordable pricing.

  • Plusnet fibre broadband deals are excellent money savers, when compared to similar deals offered by BT and Sky. 
  • Plusnet also offers money-saving call plans, while its basic TV service comes with BT Sport, freeview channels and optional add-ons at competitive pricing. 
  • Plusnet is owned by BT and this allows it to offer mobile service using the network of EE which is also owned by BT.


  • Reliable speeds and good service.
  • Packages are cheaper when compared to BT , Virgin Media and Sky. 
  • BT Sport is available
  • Flexible 12 month & 18 month contracts
  • Excellent, UK based customer support


  • Lack of ultrafast plans
  • Plusnet TV offers freeview channels but does not offer a range of TV & broadband packages like Sky, Virgin Media and BT 

Plusnet Broadband Deals

There are three Plusnet broadband packages – Unlimited (10Mbps), Unlimited Fibre (35Mbps) and Unlimited Fibre Extra (66Mbps). 

(10Mbps download)
18 month contract
PAYG calls
Free setup
Offer: £75 Reward card
Unlimited Fibre
(36Mbps download)
18 month contract
PAYG calls
Free setup
Offer: £70 Reward card
Unlimited Fibre Extra
(66Mbps download)
18 month contract
PAYG calls
Free setup
Offer: £70 Reward card

Plusnet Unlimited is ADSL plan which comes with 10Mbps average download speed and 1Mbps average upload speed. Although the speeds are slower than fibre plans, Plusnet Unlimited is suitable for browsing and YouTube streaming on a single device.

Plusnet Unlimited Fibre offers  36Mbps average download speed and 9Mbps average upload speed. Speeds are significantly faster than standard broadband and helps you stream HD videos and connect multiple devices.

Plusnet Unlimited Fibre Extra comes with 66Mbps average download speed and 18Mbps average upload speed. Fibre Extra is ideal for busy households with multiple devices.

  • All the deals come with free setup and reward cards of worth up to £75. Offer ends 11th May 2022.
  • All Plusnet broadband packages come with a free WiFi router and home phone line.  Pay as you go calls are included.
  • You can add evening & weekend calls or anytime UK calls. You can also add international call plan which comes with calling minutes for selected destinations.

Plusnet WiFi Routers

Plusnet offers the basic Hub Zero router (Plusnet 2704n)  to standard, Unlimited (ADSL) customers. It is ideal for ADSL speeds and comes with 4 ethernet connections, WPS setup and WiFi button.

Plusnet Fibre customers get Hub One router which is dual band wireless ac router with 4 gigabit connections.

Plusnet Hub One comes with an USB port  and smart scan feature to offer faster fibre speeds to all the connected devices.

Plusnet Call Plans

While Plusnet offers free calls to Plusnet Support and other Plusnet landline numbers with all broadband packages, customers can upgrade it to following call plans:

  • Evening, weekend, UK and mobile calls
  • Unlimited UK and mobile calls
  • Anytime International 300 – Includes 300 anytime minutes + 25% discount on calls to 35 international destinations.

Plusnet TV

Plusnet offers a kind of basic TV service which includes freeview and entertainment channels and can be viewed using YouView+ box.

Main highlight is, Plusnet TV includes BT Sport 1 channel.

You can add more channels & HD channels by subscribing to add-ons. You can also get all BT Sport channels with an add-on.

However, Plusnet TV could not be the best option of TV lovers who are used to watching  the premium channels from Sky, BT and Virgin Media.

Plusnet Mobile

Plusnet Mobile offers 4G based SIM only mobile plans which come with extra data for its broadband customers.

Plusnet Mobile is powered by EE, the UK’s largest mobile network and the coverage has been extended to 99% of the UK till date.

There is no lengthy but just 30 days contract with straight forward mobile packages.  When your plan runs out of data, you can just buy bolt-ons for extra usage, whether for internet access or calls or texts.

  • All mobile plans come with 30 day contract
  • Plusnet offers its mobile service via EE’s 4G network which has 90%+ coverage across the UK.
  • No extra cost for tethering
  • Plusnet Mobile plans offer discounts and data boost to Plusnet broadband customers.
  • UK based customer service is available on all 365 days a year.

How to switch to Plusnet?

After a choosing Plusnet package that best suits you, sign up online.  You will be informed of activation date.

If you move from BT or TalkTalk or Sky or ADSL or fibre based provider, Plusnet usually takes 10 working days to complete switching.

If you move from Virgin Media, you will need to contact the cable broadband provider and cancel the existing service which would run till the end of notice period (up to 1 month).

When you switch from Virgin Media, Plusnet engineers will install new phone line and activate broadband service at your premise.

Plusnet has been quite known as a reputed provider with more number of satisfied customers than its rivals for over many quarters.

According to Ofcom customer satisfaction report 2021, Plusnet has more satisfied customers (81%) than other providers.

Here are the facts from Ofcom’s latest broadband surveys in 2019 and 2020:

  • More than three-fourths of Plusnet customers (86%) are happy with Plusnet,  according to Ofcom report published in January, 2020
  • According to Ofcom broadband speed report 2019, Plusnet’s Unlimited (10Mbps avg. speed)  offered real-world speed of 12.9Mbps during peak times
  • Plusnet Fibre Unlimited (36Mb average speed) delivered real world speed of 32.8Mbps speed.
  • Plunset Fibre Extra (66Mb average speed) offered the average speed of 61Mbps.
  • In terms of broadband and phone complaints, Plusnet generated slightly higher volume of complaints in Q3 2019, according to Ofcom.

Over-all, Plusnet offers low-cost broadband and phone service with great customer service while Plusnet fibre broadband plans are super-affordable and great money savers, when compared to Virgin Media,  BT and Sky.

2 thoughts on “Plusnet Broadband Review 2022”

  1. The broadband speeds are decent but I have WiFi router issues and my sync speeds never go above 48Mbps but overall the internet connection is reliable. Three months ago, I upgraded from Fibre unlimited to Fibre Extra. My download speed is just 12Mbps up.

    But on the other hand Plusnet customer service is horrible. When you contact the customer support, you have to wait minimum 10 mins to get the answer. Nothing will happen, you have to call and call again.

  2. Can`t even fix a fault with their own equipment.

    i have had to take many days off work, and still the fault with their equpment is not fixed. they continue to take money for a service they are not providing, and as i have lost so much money sitting at home waiting for an engineer to visit if they actually turn up, they claim they have a photograph of my front door to prove they visited, this is contrary to 6 hrs of cctv footage. i may be forced to take them to court, as apparently a payment for a service that they can`t provide is non refundable.

    After the 3rd and final BT visit my connection speed is less than when i started to complain about it dropping out. and plusnet`s response is its fixed. i think not.

    Now they are blaming my cctv, they made my internet worse. and now blaming unrelated equipment. i have filed a case with the county court.

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