Zen Broadband Review
Zen Internet is known for its excellent customer service, reliable speeds and network. However, due to its more expensive pricing compared to other providers, it may not be the best choice for everyone.
In this review, we will compare the various packages available and discuss their pricing, speed, and services included to help you make an informed decision.
Pros
- Reliable connection speeds
- Free static IP
- Life time price guarantee
- Award-winning customer support
Cons
- Very expensive
- No TV bundles
- No free extras
Zen broadband plans and speeds
The Fast plan from Zen offers an average speed 10Mbps download and an average upload speed of 1 Mbps. It is the cheapest plan offered by Zen suitable for those who are just looking to do basic internet usage such as web browsing and email.
If you’re looking for more speed, the 31Mbps and 67Mbps packages offer faster speeds with more reliability.
| Plan | Speed | Cost |
|---|---|---|
| Unlimited Fibre 1 12 month contract |
Avg. download 31Mbps Avg. upload 1Mbps |
£41.99 per month £38 setup cost |
| Unlimited Fibre 2 12 month contract |
Avg. download 67Mbps Avg. upload 18Mbps |
£46.99 per month £38 setup cost |
The Fibre 1 package provides 31Mbps average download and 6 Mbps average upload speeds, ideal for those who need faster internet speeds but can’t take the more expensive Fibre 2 package.
Fibre 2 enables users to have 67Mbps download and 18 Mbps upload speeds which makes it perfect for online gaming, streaming and for working from home.
For homes looking to ultrafast services for streaming and gaming, Zen also offers broadband speeds up to 900Mbps. No matter what your needs are, there is a package suitable for you!
Zen Broadband Router
Fritz!Box 3490 router that comes with any Zen broadband is excellent when it comes to providing a strong and steady connection, as well as allowing multiple users without any losses in speed or quality.
With its four Gigabit Ethernet ports, dual WiFi bands, VPN & DECT phone support, you can get the best out of your broadband connection without ever needing to set up a third-party router. Plus, the router runs on the latest Wireless AC standard for ultra-fast connections.
Zen EveryRoom
If the WiFi signal is weak and your device’s Internet connection is slow, Zen EveryRoom can help you fix the problem.
You can add this feature for an extra fee and get an easy-to-install WiFi repeater that seamlessly extends your WiFi signal to other rooms in your home. Zen EveryRoom gives you up to three repeaters.
In addition to boosting signal strength, this repeater also features the latest dual-band technology with 2.4GHz and 5GHz bands, so all your connected devices will always find the fastest signal available. You no longer need to worry about WiFi dead zones.
Free Static IP address
The main advantage of a static IP address is that every time you connect to the internet, your IP address remains the same no matter how many times you disconnect and reconnect.
Having your own static IP address can be beneficial for businesses or hosting your own website or working from home as it ensures secure access.
All Zen Broadband packages include a static IP address as an added bonus, so customers don’t have to worry about paying extra to get these features.
Reliability
Zen Broadband’s network uses upgraded technology compared to its network provider Openreach. This means your connection is more reliable than other Openreach based providers like TalkTalk and Sky.
Plus, the Zen Fritz!Boz 3490 router is designed to make broadband faster and easier. Zen EveryRoom allows you to use repeaters or WiFi extenders to ensure that all your connected devices receive a strong WiFi signal.
Customer Service
Zen Broadband regularly ranks at the top of customer surveys, including ISPA’s, and ranks at the top for customer service. It performs well in Trustpilot reviews, scoring 4.3 out of 5 out of 6740 reviews.
Zen offers customer support via phone, email, and live chat. Video instructions are available on YouTube. Customer Service can be contacted on 01706 902000. Phone support hours are 8:00 am to 8:00 pm on weekdays and 9:00 am to 5:00 pm on weekends.