Community Fibre Review

Home » Broadband Reviews » Community Fibre Broadband Review – Is it any good?

Community Fibre broadband is really fast. It offers internet speeds up to 3Gbps, much faster than many usual providers. This makes it great for things like watching movies online, playing games, and video chatting. Even when a lot of people are online at the same time, it works well. This speed is a big plus for anyone in London who needs fast and reliable internet.

With prices starting at just £18.99 per month, it provides a range of full fibre broadband packages to suit different needs. If you’re looking for a reliable and affordable broadband service in London, Community Fibre might be the perfect choice for you.


  • Reliability and Speed: Community Fibre is known for its reliable and ultrafast internet service.
  • Full Fibre Plans: Offers a range of full fibre broadband plans with symmetrical upload speeds, ideal for gaming and video calling.
  • Affordability: Competitive pricing for ultra-fast, full-fibre plans; free setup.
  • Exclusive Offers: Availability of vouchers through exclusive offers.
  • Flexible Contracts: Options include 24-month, 12-month, and 1-month contracts.
  • High Ratings: Received high ratings in ISPA and Trustpilot surveys.
  • Trustpilot Score: Scored 4.9 out of 5 on Trustpilot, with over 28,000 reviews and 96% of them being 5-star ratings.


  • Limited Availability: Community Fibre broadband is only available in London, not as widespread in the UK as Virgin Media.
  • VoIP Calling: Instead of a traditional landline, offers VoIP-based calling services.
  • Netgem TV Add-On: Provides a Netgem TV add-on but with fewer channels compared to Sky, Virgin Media, or BT.
  • Lack of Bundles and Extras: Doesn’t offer bundled options like traditional home phone service or comprehensive TV packages, nor free extras such as public Wi-Fi, unlike major providers like Virgin Media and BT.
  • Ideal for Internet Only: More suited for users who need just internet services and not a complete package of internet, television, and telephone.


Community Fibre broadband stands out with its top-notch internet speeds that go as high as 3 Gbps. This makes it an exceptional choice in the UK, especially for users with high internet demands.

PlanSpeed Suitable for
Fibre Broadband
150Mbps avg download / upload
Expected WiFi speed: 150Mbps
HD streaming,
1- 10 devices
Fibre Broadband
500Mbps avg download / upload
Expected WiFi speed: 250-450Mbps
4K streaming, gaming,
10 – 25 devices
1 Gbps
Fibre Broadband
920Mbps avg download / upload
Expected WiFi speed: 400-650Mbps
4K streaming, gaming,
25 – 50 devices
3 Gbps
Fibre Broadband
3000Mbps avg download / upload
Expected WiFi speed: 400-800Mbps
4K streaming, gaming,
50 – 100 devices

Those who enjoy streaming in the highest quality, such as Ultra HD, will find Community Fibre ideal. It can handle such intense streaming seamlessly, providing a smooth, uninterrupted viewing experience.

The service is also a boon for users who often download large files. Its rapid download capabilities mean less waiting time, even for large files, which is a significant advantage for both professional and personal use.

Gamers will particularly appreciate Community Fibre. The robust bandwidth and consistent high speeds ensure a smooth gaming experience, free from frustrating lags or connectivity issues. This reliability is crucial for online gaming, where every second counts.


Community Fibre broadband is often praised for its cost-effectiveness. The price for these high-speed plans is reasonable, especially when you consider how fast the internet is. For those who don’t require such high speeds, Community Fibre offers more affordable options. This flexibility in pricing and speed makes it an appealing choice for a variety of users, especially in areas where it’s available.

Community Fibre is usually cheaper than big companies like BT or Sky. The reason they can charge less is that they have their own network. Having their own network helps them save money, which they pass on to customers with lower prices. They also really care about working with local communities and making sure customers are happy. This approach helps them keep prices down and grow quickly.

But, there’s a catch. Community Fibre doesn’t offer everything that other providers might. For example, they don’t have traditional phone lines, big TV packages, or extra freebies. So, while they’re cheaper, you might not get all the extras you would with other providers.

Is Community Fibre broadband any good?

Community Fibre provides an affordable alternative to the major broadband providers. Its speeds are comparable with other fibre services but with lower costs and better customer service. With its ultrafast speeds and reliable performance, it’s a great choice for customers who want a reliable internet connection without spending a fortune on monthly bills.

Reliability and Symmetrical Upload Speeds

Community Fibre is known for being reliable and symmetrical. It has the same upload and download speeds. This means you can send data, like videos or photos, at the same speed as download speed. It offers truly unlimited broadband without slowdowns or hidden data caps.

Flexible Contracts

Community Fibre offers 12 and 24-month contracts, allowing customers to select a plan that fits their requirements. It’s worth mentioning that shorter contracts cost only £2 extra per month, which won’t significantly increase the cost if you choose this option.

Excellent Customer Service

Majority of Community Fibre broadband customers seem really happy with the customer service. Customers say that the team is friendly and sorts out problems quickly. This makes people feel good about using Community Fibre, knowing they can get help when they need it.

The service team is also good at helping customers get started. Setting up internet can be tricky, but customers say that Community Fibre’s team makes it easier. They guide customers through the installation process, making sure everything works as it should.

Overall, good customer service is a big plus for Community Fibre. It’s not just about fast internet; it’s also about having a helpful team to support the customers.


Community Fibre Router

Community fibre broadband customers receive two types of Linksys Velop routers, depending on their plan. One is dual-band and the other is tri-band, and both routers use next-generation Intelligent Mesh networking technology to ensure a strong WiFi signal in every room of customers’ homes. Linksys Velop routers have 6 built-in antennas to boost home WiFi speeds.

  • Linksys Velop WiFi 5 router is included with speed plans that offer speeds below 1Gbps.
  • Linksys Velop WiFi 6 router is included with speed plans that deliver gigabit speeds (up to 3Gbps), including 920Mbps/1000Mbps plans.

WiFi in Every Room

WiFi in Every Room is an add-on from Community Fibre available with packages with speeds of 150 Mbps or more. It costs an extra £10 per month and guarantees WiFi speeds of 10Mbps for up to 12 rooms in houses of three storeys or less.

WiFi in Every Room

If you don’t get WiFi coverage and the guaranteed speed in all these areas, Community Fibre will give you three months of free broadband.

Home Phone

Community Fibre broadband does not come with landline or phone line.

However, its packages come with optional VoIP (Voice over Internet Protocol) service that allows you to make calls over the internet.

You can choose from call add-ons with prices starting from £10 a month. With features like voicemail, call waiting, call forwarding and call blocking, you can make unlimited UK landline and mobile calls from your phone.

Netgem TV

Community Fibre offers Netgem TV add-ons from £10 a month.

The TV package includes a 4K-enabled set-top box, over 190 channels (50 in HD), video-on-demand and top-notch sports. You can add BT Sport, Britbox, hayu and Rakuten TV for an extra fee

The TV app allows you to watch TV channels and movies on mobile devices such as smartphones and tablets.


Community Fibre broadband is currently expanded to 32 boroughs across London and its full fibre network now connects more than 200,000 UK homes.

Community FIbre Coverage Map

Homes and businesses in Barnet, Brent, Camden, City of London, Croydon, Ealing, Hackney, Hammersmith and Fulham, Islington, Lambeth, Lewisham, Newham, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth and Westminster can now access its broadband service which offers speeds up to 3Gbps.

Use our postcode checker to check if community fibre is available in your area,

Customer Service

Community Fibre offers customer support on the phone, Twitter and Facebook. You can contact them on 0800 082 0770.

In addition, the help section on its website offers lots of information about issues related to broadband. You can also send messages online regarding your issues.

Community Fibre compared with other providers

Community Fibre stands out for its ultrafast speeds, affordable prices, and reliable connections but has limited availability and fewer additional features than some other providers.

How does it compare to other providers such as Virgin Media, BT, Sky, and Hyperoptic?

Community Fibre vs Virgin Media

Community Fibre ultrafast plans are cheaper compared to Virgin Media, with similar ultrafast speeds.

However, Virgin Media has a more extensive network coverage and provides bundle options that include comprehensive TV packages and home phone services.

Community Fibre focuses primarily on broadband services, so if you are looking for a more complete package, Virgin Media might be a better fit.

Community Fibre vs BT

Community Fibre’s prices are generally lower than BT’s, and it offers symmetrical speeds comparable to BT’s fibre plans.

However, BT provides additional services like home phone, TV packages, and extras like public Wi-Fi.

If you’re looking for broadband with additional features, BT might be a more suitable option.

Community Fibre vs Sky

Sky offers home phone and TV services alongside broadband while Community Fibre focuses on providing ultrafast broadband services.

Although Community Fibre offers Netgem TV as an add-on,if you want a more comprehensive TV bundle, Sky might be the right option for you.

Community Fibre vs Hyperoptic

Both Community Fibre and Hyperoptic offer ultrafast full fibre broadband services at competitive prices.

However, their coverage areas differ, with Community Fibre focusing on London while Hyperoptic covers several major cities across the UK.

When comparing these two providers, it’s essential to check their availability in your area using their respective postcode checkers.

In terms of speed, reliability, and price, both providers offer similar value.

Business Broadband

Community Fibre offers businesses fibre optic broadband packages with speeds up to 10 Gbps.


  • You get symmetrical upload speeds 
  • 1 static IP is included
  • You get prioritised UK based customer support
  • 4G broadband backup is also provided during broadband outages.