Truespeed Broadband Review
Truespeed is a rural based broadband provider that offers reliable and consistent internet speeds through its full fibre FTTP network. It serves homes and businesses in South West of England but is not available elsewhere in the UK.
The prices are competitive, especially with the inclusion of a free WiFi 6 router. This review will explore the features of Truespeed, both the good and the bad.
Is Truespeed broadband any good?
Pros
- Full fibre speeds from 150Mbps to 900Mbps
- Symmetrical download and upload speeds
- Option to add a landline
- Includes next-gen WiFi 6 router with Mesh WiFi support
- Price freeze guarantee
- 30-day money-back guarantee
- Local customer support
Cons
- Only available in South West of England
- Prices could be lower
- No additional services like TV or free extras
Speed
Truespeed provides a full fibre connection with symmetrical speeds, meaning that download and upload speeds are the same. There’s no copper involved, making it truly unlimited and free from traffic management. This results in a reliable connection, consistent speeds, faster uploads, and excellent ping times.
There are four speed options available:
- 150Mbps
- 300Mbps
- 600Mbps
- 900Mbps
These speeds apply to both download and upload, and Truespeed guarantees these speeds, so you don’t have to worry about slow connections.
The 300Mbps, 600Mbps, and 900Mbps plans come with a mesh-ready Linksys Wi-Fi 6 router. By using Whole Home Wi-Fi, you can add Wi-Fi Nodes to enhance coverage and speed in every part of your home. This results in faster speeds for all connected devices, offering a better internet experience overall.
Truespeed Broadband Deals
Truespeed offers four different plans to choose from:
- Truespeed 150 – This plan is 3 times faster than standard UK fibre and is suitable for small households. It can handle 4K streaming and gaming with ease.
- Truespeed 300 – This ultrafast plan is perfect for busy households with 10 or more users.
- Truespeed 600 – Tailored for very busy homes and remote work, this plan allows multiple devices to connect at the same time.
- Truespeed 900 – This plan offers ultimate speeds and can handle limitless devices, ensuring everyone can enjoy fast internet.
All these deals come with free installation and 12 month contract. Truespeed offers a price freeze guarantee until the end of 2023, ensuring that there will be no price increases during the 12-month contract term.
Additionally, Whole Home Wi-Fi can be added for £7 per month, improving coverage and speed throughout the entire home.
Truespeed Broadband Routers
Truespeed provides two types of routers: Zyxel Wi-Fi 5 and Linksys Wi-Fi 6 routers.
The Zyxel Wi-Fi 5 router is included with the Truespeed 150 plan. It doesn’t support meshing but offers 802.11ac, dual bands, and WPA 2 security for a secure and stable connection.
The Linksys Wi-Fi 6 router is included with the 300Mbps, 600Mbps, and 900Mbps plans. It comes with 802.11ax, mesh support for better coverage, parental controls for managing internet usage, and guest networks that can support up to 50 users. Users also get an app to change the network name and password in the Wi-Fi settings.
Whole Home WiFi
Whole Home WiFi is an add-on that helps improve Wi-Fi speed and coverage throughout your home using a mesh system.
This system consists of a Linksys Wi-Fi 6 router and Mesh Wi-Fi nodes. You can add up to 3 nodes for a monthly cost ranging from £7 to £21.
Availability
Truespeed has connected 68,000 premises in the South West region and has a customer base of 14,000.
The provider’s full fibre network aims to connect 500,000 premises by the year 2025.
Business Broadband
Truespeed also offers business broadband plans with the same speeds as their home plans.
However, these plans are priced higher.
Truespeed business broadband comes with free installation, a 48-hour fix Service Level Agreement (SLA), a 30-day money-back guarantee, and a 24-month contract.
Customer Service
Truespeed has been recognised for its excellent service, winning the Best Rural Broadband ISP award from the Internet Service Providers Association (ISPA) in 2019. Truespeed has received impressive reviews on both Trustpilot and Google. On Trustpilot, Truespeed has an excellent rating of 4.4 out of 5, based on 515 reviews. Truespeed has a rating of 3.3 out of 5 stars from 107 Google reviews. While this rating is slightly lower, it still indicates positive feedback.
Truespeed offers local support through its phone line at 01225 300370, which is available from 8am to 7pm.
You can also reach the support team by email at ultrafast@truespeed.com.
If you prefer traditional mail, their postal address is Pinesgate West, Lower Bristol Road, Bath BA2 3DP.
Conclusion
Truespeed is a reliable provider for rural homes and businesses in South West of England. Its full fibre connection and symmetrical service make it worth considering, along with its prompt local customer support.
If you live in the South West of England, Truespeed could be a great choice for you.