BT is neither the best nor the cheapest broadband provider, despite its larger than life size. Without any doubt, BT broadband packages lack speeds, when compared to Virgin Media. Likewise, BT TV is nowhere around when compared to Sky TV or Virgin Media TV. Its landline service is also average, when compared to its rivals.
Even then, BT still remains a very popular ISP for millions of households in the UK. What makes BT a reliable broadband provider?
Reasons you can choose BT as your provider
- BT offers 50Mbps as standard fibre speeds to its customers. This is faster than what you can get from TalkTalk, Sky or EE.
- BT broadband has the widest availability in the UK. Its ADSL & fibre broadband covers more areas than any other provider.
- BT broadband comes with great features like totally unlimited usage, award-winning Smart Hub wireless router, BT Sport, free access to BT WiFi hotspots and free online cloud storage of up to 500GB.
- Other services like 4G mobile and BT TV can be added to broadband. This helps you get a single bundle to take care of all the needs of your household as well as save money on your bill.
BT broadband and fibre packages
BT offers both standard or fibre optic broadband which allows you to choose from different download speeds -10Mbps or 50Mbps or 67Mbps. These are average user speed and at least 50% of customers can access these speeds at peak time (8pm to 10pm).
Alongside Unlimited Broadband (10Mbps), you get two fibre pacakges – Superfast Fibre Unlimited (50Mbps) and Superfast Fibre 2 Unlimited (67Mbps) which are great for watching HD movies, quicker downloads, streaming TV shows and for playing online games.
All BT broadband come with truly unlimited usage means there are no hidden caps on data usage as well as no slow down during peak times.
All packages are bundled with free, unlimited, weekend calls to UK landlines.
With usual stuff, BT also offers following extras for no additional cost:
BT Home Hub wireless router
Superfast Fibre 1 Unlimited and Superfast Fibre 2 Unlimited subscriptions get the latest Smart Hub wireless router which comes with many enhanced features including strong wifi signal and powerful security.
BT Cloud Storage
This allows you to back up up to 1000GB data, while you get 200GB free cloud storage with your package.
You get free parental controls and BT Virus Protect powered by McAfee.
You get BT Sport free with broadband & TV bundles. With broadband & phone, it’s only free for app users.
BT broadband speeds and customer service
With faster speeds and new fibre packages, BT has become one of the fastest broadband providers in 2018, beating its rivals Sky and TalkTalk, but still far behind Virgin Media.
According to Ofcom’s annual broadband speed report 2018, BT’s ADSL 2+ package (average 10Mbps speed) offered real world speeds ranging between 10.5Mbps and 12.4Mbps (24 hours basis) in November 2017. This is pretty decent performance as the actual speed is clearly above the advertised speed,
Likewise, actual speeds received by customers on BT’s superfast package also came close to the advertised speeds.
BT 50Mbps package (Superfast Fibre Unlimited) delivered 43Mbps – 45.6Mbps (24 hours basis) while Superfast Fibre 2 Unlimited plan which comes with an average speed of 67Mbps speed offered real world speed of 60.1Mbps – 62.6Mbps on daily basis, Ofcom’s speed tests showed.
However, customer satisfaction ratings for BT broadband were not as good as Plusnet, Sky or Virgin Media, according to Ofcom customer satisfaction report released in May 2018. The survey found 79% of BT broadband customers were satisfied. By contrast, Plusnet had the highest percentage of satisfied customers (86%). Sky and Virgin Media had equal customer satisfaction (83%). The number of broadband complaints per 100k BT customers was 115 which was the highest among ISPs. Half of the customers were also unhappy with the way the complaints were handled.
The average call waiting time for BT broadband customer support stood at 1.27 min, which was less than over-all average 1.40 min.
Customer satisfaction ratings for BT Home Phone service were better, as 88% of landline customers said they were happy with service.
BT Home Phone
BT phone is included when you take bundled broadband service from BT. You get unlimited weekend UK landline calls at no extra cost, though, you can add anytime calls or anytime calls for an extra fee.BT also offers stand-alone landline service with options to subscribe for a suitable call plan.
Here is an overview of BT home phone plans:
- Unlimited Weekend Calls: The plan is included at no extra cost, when you take a broadband bundle or line rental from BT. You can make unlimited calls to UK landline numbers starting with 01, 02 & 03 and 0845 and 0870 numbers during weekends.
- Unlimited Evening & Weekend Calls: This call plan costs extra £3.80 a month with line rental or your broadband package. Calls to UK landline numbers starting with 01, 02 & 03 and 0845 and 0870 numbers during weekends.
- Unlimited Anytime Calls: You will need to pay extra £8.99 a month with line rental or your broadband package. You are allowed to make unlimited anytime calls to UK landlines starting with 01, 02 & 03 and 0845 and 0870 numbers
Standard BT home phone line rental will apply to all home phone & broadband packages.
BT Line Rental Saver allows you to make some savings, when you pay in advance for 12 months.
If you want BT TV with your broadband, choose a suitable TV bundle which includes any one of these packs – TV Starter, TV Essential, TV Entertainment or TV Max.
YouView box worth £99 is bundled with BT TV Starter and BT TV Essential at no extra cost, while the advanced YouView+ box worth £199 comes free with TV Entertainment bundles.
BT Sport is added to your TV bundle by default, or you will need to add it for extra subscription.
The BT Sport App is available for mobile internet & WiFi users who can watch the live sports events on their iPhone, iPad, Android or Windows Mobile devices while on the go.
Freeview channels also include some HD channels and the Bolt-ons allow you to add on demand, Kids Extra, Sky Cinema and HD Extra channels by choosing the respective bolt-on.
The popular Netflix movie service can be added to your TV pack with an extra fee.
Along with, landline and broadband services, BT also offers 4G SIM only plans which have £5 monthly discount for existing BT broadband & TV customers. BT Mobile also includes BT Sport which can be watched on mobile devices using BT Mobile App.
BT Mobile SIM Only plans offer you superfast, 4G speeds and various monthly data usage plans so you can pick the right option to meet your needs.
Unlimited texts are included on all plans, however, call minutes which vary between 200 minutes and unlimited minutes, depending on the deal.
BT Broadband Review : What we think about BT
With improving performance and widely available superfast, fibre packages, BT broadband is a great choice for the UK homes which look for reliable broadband or a TV and broadband bundles.
BT offers family friendly broadband packages that include Smart Hub, parental controls and other free extras including cloud storage and BT WiFi. .
BT broadband may not be a cheap option, but, you can get great value for money with their free extras, promotional discounts, reward cards and free gifts which BT often offers to the new customers.
Furthermore, you would save money when you go for bundled packages or add BT TV to broadband.