Why choose BT ?

  • BT broadband has excellent availability in the UK. Its ADSL & fibre broadband covers more areas any other provider.
  • BT broadband comes with great features like totally unlimited usage, award-winning Home Hub wireless router, BT Sport, free BT WiFi and free online cloud storage.
  • Other services like 4G mobile and TV can be added to your package to get the best value for your money.

How good is BT broadband?

UK ISPs ranked by Ofcom
BT average download speeds - Ofcom

up to 17Mb Average ADSL 2+ UK speeds 8.4Mbps N/A
up to 38Mb 34.9Mbps 33.4Mbps 33.3Mbps 34.3Mbps 33.4Mbps N/A
up to 50Mb N/A N/A N/A N/A N/A 50.5Mbps
up to 76Mb 59.3Mbps 60Mbps 56.4Mbps 62.3Mbps N/A N/A
up to 100Mb N/A N/A N/A N/A N/A 95.8Mbps
up to 200Mb N/A N/A N/A N/A N/A 174Mbps

BT average upload speeds 2015

up to 17Mb 0.9Mbps 0.9Mbps 0.8Mbps 0.9Mbps 0.8Mps N/A
up to 38Mb 8.2Mbps 8.4Mbps 11Mbps 8.2Mbps 2.1Mbps N/A
up to 50Mb N/A N/A N/A N/A N/A 3Mbps
up to 76Mb 15.2Mbps 16Mbps 16.1Mbps 17.1Mbps N/A N/A
up to 100Mb N/A N/A N/A N/A N/A 6Mbps
up to 200Mb N/A N/A N/A N/A N/A 12.1Mbps

Source: Ofcom UK Home Broadband Performance Report – March 2016

Customer Service
BT customer service Ofcom report

Provider Broadband Home Phone
BT 60% 69%
Sky 80% 79%
Virgin Media 70% 72%
TalkTalk 53% 56%

Source: Ofcom – Quality of Customer Service Report 2015

BT Broadband

BT allows you to choose standard or fibre optic broadband which allows you to choose from  different download speeds -‘up to’17Mbps or 38Mbps or 76Mbps.

Except a few starter level packages, all plans offer truly unlimited broadband without any restrictions on your monthly data usage.

Following features are included in your service at no extra cost:

  • BT Home Hub wireless router (version 4 or 5) is considered one of the best features of BT home broadband.
  • BT cloud storage offers up to  50GB data backup
  • Online protection
  • BT Sport comes free with BT broadband subscriptions.

BT broadband has not just improved its traditional broadband via copper lines, but also started offering its superfast Infinity broadband to more and more customers across the UK.

BT Infinity offers connection speeds of 38Mbps or 76Mbps to homes which now could enjoy watching HD movies or make quicker downloads of videos & large files or play online games or share faster, reliable broadband even at peak times.

BT Home Phone

BT phone is included when you take bundled broadband service from BT. You get unlimited weekend UK landline calls at no extra cost, though, you can add evening & weekend calls or anytime calls for an extra fee.

Here is an overview of BT home phone plans:

  • Unlimited Weekend Calls: The plan is included at no extra cost, when you take a broadband bundle or line rental from BT. You can make unlimited calls to UK landline numbers starting with 01, 02 & 03 and 0845 and 0870 numbers during weekends.
  • Unlimited Evening & Weekend Calls: This call plan costs extra £3.20 a month with line rental or your broadband package. Calls to UK landline numbers starting with 01, 02 & 03 and 0845 and 0870 numbers during weekends.
  • Unlimited Anytime Calls: You will need to pay extra £7.95 a month with line rental or your broadband package. You are allowed to make unlimited anytime calls to UK landlines starting with 01, 02 & 03 and 0845 and 0870 numbers

BT home phone line rental £17.99 a month applies to all home phone & broadband packages.

BT Line Rental Saver allows you to save 10% off on a 12 month contract. Under this option, you will need to pay £194.28 in advance for 12 months and get a discount of £21.6 over one year.


You can add BT TV to your broadband by choosing a suitable package from TV bundles like TV Starter, TV Essential, TV Entertainment or TV Entertainment Plus.

YouView box worth £99 is bundled with BT TV Starter and  BT TV Essential at no extra cost, while the advanced YouView+ box worth £199 comes free with TV Entertainment bundles.

BT Sport pack is an inclusive part of all TV bundles with BT broadband or Infinity plans.

The BT Sport App is available for mobile internet & WiFi users who can watch the live sports events on their iPhone, iPad, Android or Windows Mobile devices while on the go.

Freeview channels also include some HD channels and the Bolt-ons allow you to add on demand, Kids Extra, Sky Movies and HD Extra channels by choosing the respective bolt-on.

The popular Netflix movie service can be added to your TV pack with an extra fee.

BT Mobile

Along with, landline and broadband services, BT also offers 4G SIM only plans which have £5 monthly discount for existing BT broadband & TV customers.BT Mobile also includes BT Sport which can be watched on mobile devices using the BT Mobile App and free WiFi access to public hotspots owned by BT.

BT Mobile SIM Only plans offer you superfast, 4G speeds and monthly data usage allowances – 500MB,  2GB and 20GB – to help you pick the right deal to meet your needs.

Monthly prices start from £5 for BT broadband customers (£10 a month for non-BT customers)

Unlimited texts are included on all plans, however, call minutes which vary between 200 minutes and unlimited minutes, depending on the deal.

Our View and Review of BT

BT  (British Telecom) offers an extensive range of communication services to its customers, whether it be standard or fibre optic broadband or home phone or TV or mobile.

You need not go to any other provider for your needs as BT has much larger presence than other operators due to its widest coverage.

BT broadband packages are tailored to suit each and every user & family, so BT stands out as a great choice if you are looking out for multiple communication services on a single deal for your home.

Although you can take standalone broadband or phone from BT, you get best value for money when you bundle these services together or add BT TV which help you make big savings.