Rise Fibre Broadband Review 2026

Rise Fibre broadband at a glance

Rise Fibre has wider availability than many smaller FTTP providers because it uses three network operators. However, this also means customers can receive different upload speeds, router models and installation arrangements.

Rise Fibre Pros and Cons

What speed do you need?

Rise Fibre offers packages for smaller households, families and very busy home networks. The fastest plan is not automatically the best option because streaming, browsing and gaming require much less than 900Mbps on one device.

The number of simultaneous users is more important than the speed required for one online activity.

Rise Fibre 150Mbps

An average 150Mbps download speed is sufficient for many typical households. It can manage several streams, video calls, browsing, gaming and remote working at the same time.

Openreach customers receive an average 20Mbps upload speed. CityFibre customers can receive a fully 150Mbps upload speed.

The current 24-month offer costs £17.99 a month for the first six months and £27.99 a month afterwards, before applicable annual increases.

Rise Fibre 200Mbps

The 200Mbps package gives families additional bandwidth for televisions, computers, phones, tablets and smart home equipment. It is suitable for simultaneous 4K streaming, gaming, video calls and cloud services.

The Openreach package includes an average 30Mbps upload speed, while the CityFibre package can include a fully 200Mbps upload speed.

Rise Fibre 300Mbps

The 300Mbps package is ideal for larger households with several active broadband users. It reduces large download times and leaves additional bandwidth for simultaneous streaming, gaming and home working.

CityFibre customers can receive a fully 300Mbps upload speed, while the Openreach version offers an average 49Mbps upload speed.

Rise Fibre 500Mbps

The 500Mbps package is a better choice for busy multi-device homes, regular cloud backups and frequent large downloads. It can download a 50GB game in 13 minutes 20 seconds when the connection maintains the full package speed and the download server permits it.

CityFibre customers can receive a fully 500Mbps upload speed. Openreach customers receive an average 70Mbps upload speed.

Rise Fibre 900Mbps

The 900Mbps package is ideal for larger households with several heavy users. It offers substantial bandwidth for 4K streaming, large game downloads, cloud storage and home working.

CityFibre customers can receive a fully 900Mbps upload speed. Openreach customers receive an average 110Mbps upload speed.

The current offer costs £28.99 a month for six months and £38.99 a month afterwards. It also includes a £50 Amazon voucher.

Rise Fibre 2.3Gbps

The 2.3Gbps package is available at selected premises connected to upgraded CityFibre infrastructure. It is ideal for very busy home networks, advanced wired setups and customers regularly transferring multi-gigabit files.

Receiving more than 1Gbps on one device requires a multi-gigabit Ethernet port. The router, Ethernet cable, network adapter and connected device must all be capable of multi-gigabit speeds.

Openreach and CityFibre customers should compare upload speeds as carefully as download speeds. A 500Mbps CityFibre package can include a fully 500Mbps upload speed, while the Openreach equivalent offers an average 70Mbps upload speed.

Rise Fibre social tariff

The Rise Fibre and 4th Utility social tariff costs £13.99 a month and offers an average 30Mbps download speed. It comes with a 30-day rolling agreement, so eligible customers do not need to enter a long fixed-term contract.

Eligibility includes households receiving Universal Credit, Income Support, Jobseeker’s Allowance, Employment and Support Allowance or Pension Credit.

The tariff is also restricted by building and network availability. It is not automatically available at every premises served through Openreach or CityFibre.

Rise Fibre routers

Rise Fibre supplies an Icotera router with its broadband packages. The exact model depends on the selected speed, network and installation arrangement.

Some customers receive a Wi-Fi 5 Icotera router, while faster packages and newer installations can include Wi-Fi 6 equipment. Rise Fibre does not guarantee the same model across every Openreach, CityFibre and 4th Utility connection.

A 900Mbps or 2.3Gbps broadband package does not guarantee the same speed over Wi-Fi. Wireless speed depends on the connected device, distance from the router, internal walls, neighbouring networks and interference.

Using a personal router

Customers can use their own router on compatible Rise Fibre connections. The required authentication and VLAN settings depend on whether the service uses Openreach, CityFibre or 4th Utility infrastructure.

Bridge mode is available with certain Icotera models and firmware versions, but it is not guaranteed across every installation. Customers can also retain the supplied router and connect a separate mesh system.

Installation

Premises with an existing compatible ONT can require only service activation and router setup. On standard Openreach and CityFibre installations, an Ethernet cable connects the ONT to the router’s WAN port.

Premises without an ONT require an engineer visit. The engineer installs a fibre cable from the external connection point to the property and mounts the ONT close to a power socket.

Some apartment buildings and developments use 4th Utility infrastructure. These installations can use a fibre patch lead between the wall socket and a compatible Icotera router.

Rise Fibre Wi-Fi and whole-home coverage

Rise Fibre does not include a published room-to-room Wi-Fi speed guarantee with every broadband package.

The full fibre line can deliver the correct speed to the router while individual rooms receive slower Wi-Fi. Internal walls, floors, furniture and electrical interference can reduce wireless performance.

The router should remain in an open and central location, raised above floor level and away from cupboards, large metal objects, microwave ovens and cordless phone bases.

Large homes and properties with thick internal walls can require a mesh Wi-Fi system. Customers can connect equipment from manufacturers such as Asus, Eero, Netgear and TP-Link.

Test the incoming broadband through Ethernet before buying additional Wi-Fi equipment. This separates a line problem from weak wireless coverage inside the home.

Is Rise Fibre download/upload speed and latency really any good?

Rise Fibre uses full fibre connections, so the line does not rely on the copper cable used by older FTTC broadband. Distance from a street cabinet does not reduce speed in the same way.

A full fibre connection does not guarantee that every speed test will reach the package’s average speed. Network demand, the test server, connected device, Ethernet capability and Wi-Fi conditions can all affect the result.

CityFibre download and upload speeds

Symmetrical broadband is particularly useful for video production, large cloud backups and transferring business files.

Openreach download and upload speeds

These upload speeds are sufficient for video calls, gaming, cloud storage and ordinary home working. Customers regularly uploading very large files receive a greater benefit from a symmetrical CityFibre package.

Download times

Upload times

Gaming and latency

Rise Fibre does not publish enough independently verified data to apply one latency figure to every network and location.

FTTP can deliver low latency, but gaming response also depends on routing, the game server, local congestion and other activity inside the home.

An Ethernet connection is preferable to Wi-Fi for competitive gaming. Buying a faster package reduces large game download times but does not automatically reduce latency.

What you need to know about Rise Fibre broadband packages

Rise Fibre offers principal full fibre packages at 150Mbps, 200Mbps, 300Mbps, 500Mbps and 900Mbps. A 2.3Gbps service is also available at selected CityFibre premises.

The current prices and offers appear in the comparison table above. Enter your postcode because the network, estimated speed, contract and deal vary by premises.

Contracts, introductory prices and annual increases

The current comparison offers come with a 24-month minimum term and include £10 a month off for the first six months.

Rise Fibre also offers 12-month packages and selected 30-day rolling agreements. Rolling plans normally cost more each month but give renters, students and customers planning a move greater flexibility.

Applicable fixed-term contracts increase by £3 a month each spring. Depending on the start date, a 24-month contract can include more than one annual increase.

Setup and additional charges

Current selected 24-month online offers include £0 setup. Other direct, rolling or postcode-specific packages can have different installation, delivery or equipment charges.

Customers should also check charges for missed appointments, replacement equipment, late payments and paper billing before entering the contract.

Full fibre networks and availability

Rise Fibre uses Openreach, CityFibre and 4th Utility infrastructure. Availability must be confirmed by postcode because national FTTP coverage does not mean Rise Fibre is available at every full fibre premises.

Switching to Rise Fibre

Rise Fibre can manage eligible transfers through One Touch Switch. Customers should not cancel their previous broadband independently unless instructed to do so.

One Touch Switch does not remove an early termination charge owed under the previous contract.

Cancellation and early termination charges

New customers receive a 14-day cooling-off period. Cancelling within this period avoids an early termination charge, although charges can apply for broadband already used or installation work requested before the period ends.

Cancelling after the cooling-off period and before the minimum term finishes normally results in an early termination charge.

Moving home

Service availability at the new premises depends on Openreach, CityFibre or 4th Utility coverage. Moving the service can require a new installation, package or minimum term.

If Rise Fibre cannot transfer the connection, an early termination charge can still apply under the existing agreement.

Equipment returns

The supplied router must be returned after the service ends. Customers should use the returns method issued by Rise Fibre and keep proof of postage until receipt is confirmed.

CGNAT, static IP and port forwarding

Some Rise Fibre connections use Carrier Grade Network Address Translation, commonly called CGNAT. This allows several customers to share a public IPv4 address.

CGNAT does not normally affect browsing, streaming, video calls or joining online games. It can affect hosting a game server, remote home-server access, CCTV access and services requiring port forwarding.

CGNAT arrangements, public IPv4 availability and static IP options depend on the underlying network. Customers requiring these features should confirm availability and the current charge before ordering.

Customer service

Rise Fibre customers can contact the company by telephone, live chat and online account. The main customer-service number is 0333 2200 550.

Rise Fibre had a TrustScore of 4.6 out of 5 from 5,966 reviews when checked on 22 August 2026.

Positive reviews frequently mentioned helpful employees, straightforward ordering and quick installation arrangements. Negative reviews included long telephone waiting times, delayed communication and difficulties resolving certain faults.

The Trustpilot profile has been merged with one or more related company profiles. The total therefore includes reviews previously associated with connected profiles.

Complaints

Customers should contact Rise Fibre first and clearly identify the matter as a complaint. Keep account information, dates, reference numbers, correspondence and relevant speed-test results.

An unresolved complaint can be referred to CISAS after Rise Fibre issues a deadlock letter or the complaint reaches the qualifying unresolved period.

Is Rise Fibre broadband any good?

Rise Fibre is worth considering for households that can receive its FTTP packages and want a low introductory price, unlimited usage and several contract options.

The 150Mbps package is suitable for many typical households. The 500Mbps and 900Mbps packages primarily benefit larger homes, frequent large downloads and several heavy users.

CityFibre customers receive the greatest upload-speed benefit. Openreach customers receive lower upload speeds but still benefit from an FTTP connection without the distance-related copper limitation of FTTC.

The main limitations are the end of the introductory price after six months, the £3 spring increase on applicable contracts and differences in router and IP arrangements between networks.

Rise Fibre can offer good value when the complete minimum-term cost is lower than comparable Openreach or CityFibre packages available at the premises.

Alternatives to Rise Fibre

CityFibre alternatives include Vodafone, Sky, Zen Internet and other providers available through the local network.

Openreach alternatives include BT, EE, Plusnet, Sky and Vodafone. Some include reward cards, whole-home Wi-Fi guarantees, mobile discounts or credit towards early termination charges.

Hyperoptic is worth comparing in connected apartment buildings and new developments. Community Fibre offers symmetrical broadband in parts of London.

About Rise Fibre

Rise Fibre is a trading name of 4th Utility Holdings Limited, a company registered in England and Wales under company number 11010880.

Its registered office is at 3rd Floor, 86–90 Paul Street, London EC2A 4NE. Rise Fibre also operates from Floor 7, Station House, Stamford New Road, Altrincham WA14 1EP.

The company uses Openreach, CityFibre and 4th Utility infrastructure to extend its full fibre coverage across parts of England, Scotland and Wales.

Rise Fibre and 4th Utility

Rise Fibre and 4th Utility share the same parent company, but customers should not treat every package as interchangeable.

4th Utility initially concentrated on full fibre installations in apartment buildings and new developments. Rise Fibre offers broadband to a wider consumer audience through 4th Utility infrastructure and wholesale access to Openreach and CityFibre.

Prices, contract options, ordering routes and installation arrangements can differ between the two brands.

TalkTalk customers moving to Rise Fibre

Approximately 120,000 TalkTalk broadband accounts transferred to Rise Fibre on 1 August 2026. Only customers contacted directly about the transfer are affected.

The transfer does not automatically change the customer’s broadband speed, monthly price, remaining minimum term, existing router or included home phone service.

Affected customers can continue using their TalkTalk router and other existing equipment. TalkTalk continues to manage parts of the service during the transition.

The transferred contract remains active. Moving the account to Rise Fibre does not automatically allow a customer to cancel without an early termination charge.

TalkTalk email accounts continue under the existing arrangements. Customers should retain transfer communications and wait for official instructions before changing a Direct Debit or account login.

Rise Fibre FAQs