Sky Full Fibre 500 offers an average 500Mbps download speed over a full-fibre connection. It gives busy households enough bandwidth for several people to stream, work, game and download files at the same time.
Openreach connections offer an average 60Mbps upload speed, while CityFibre orders include a 500Mbps upload speed equal to the download speed. Full Fibre 500 is Sky’s best-balanced package for many larger and multi-device homes.
Exclusive offer: £95 choice of voucher. Ends 3rd September.
Please Note: Prices may change during 24-month minimum term
| Plan | Speed | Price | |
|---|---|---|---|
 Full Fibre 50024 month contract |
500Mb avg |
£24 / month £288 / year More details |
 |
| FTTP. Free Setup. Includes £95 voucher. Ends 3rd September. |
Sky Full Fibre 500 at a glance
| Feature | Details |
|---|---|
| Average download speed | 500Mbps |
| Average upload speed | 60Mbps through Openreach; 500Mbps on eligible symmetrical CityFibre orders |
| Broadband connection | Full fibre to the premises |
| New-customer router | Wi-Fi 6 Sky Max Hub with current qualifying orders |
| Existing-customer upgrades | A compatible Sky Broadband Hub can be retained |
| Wi-Fi add-on | Sky WiFi Max |
| Minimum term | 24 months |
| Data allowance | Unlimited |
| Best for | Busy households with several simultaneous users |
Sky Full Fibre 500 advantages and disadvantages
Advantages
- Average 500Mbps download speed
- Enough bandwidth for busy multi-device homes
- 500Mbps symmetrical speeds on eligible CityFibre orders
- Wi-Fi 6 Sky Max Hub with current qualifying new-customer orders
- Sky TV and home phone options
- Easier to use fully on home devices than a 900Mbps package
Disadvantages
- Openreach upload speed is limited to an average 60Mbps
- Existing customers can retain the older Wi-Fi 5 Sky Broadband Hub
- WiFi Max costs extra
- 24-month minimum term
- More bandwidth than light users require
Households suited to Full Fibre 500
Full Fibre 500 is ideal for a household where several people regularly use broadband together. One person can join a work video call while others stream television, play online and download a game without one activity using most of the available connection.
The difference is clearest during large downloads. A 100GB game takes close to 27 minutes at 500Mbps under ideal conditions. The same download takes close to one hour and 29 minutes at 150Mbps. Actual times depend on the download server, device and home network, but the comparison shows the time saved by moving to 500Mbps.
The package is also useful for homes with several Sky Stream devices. Television streaming uses only part of the connection, leaving ample bandwidth for video calls, gaming and downloads elsewhere. Online gaming does not require hundreds of megabits per second once play starts, but Full Fibre 500 shortens game downloads and updates.
Home workers who upload large files should check the access network before ordering. A 60Mbps Openreach upload is enough for video calls, documents and normal cloud storage, but a 500Mbps CityFibre upload completes large backups and video transfers much faster.
Smaller households using broadband mainly for browsing, streaming and occasional home working are unlikely to use all the available bandwidth. Our Sky Full Fibre 150 review explains the less expensive package.
Choose the right Sky full-fibre speed
Use our selector to compare Sky Full Fibre 150, Full Fibre 500 and Gigafast based on the number of people, simultaneous streams, video calls, gaming sessions and large transfers in your home.
Choose your Sky broadband speed
Tell us about your household’s busiest time. The selector will recommend Sky Full Fibre 150, Full Fibre 500 or Gigafast.
Full Fibre 500 download and upload speeds
Sky Full Fibre 500 offers an average 500Mbps download speed. The average refers to the connection reaching the hub during the busiest part of the day. It does not guarantee that every device will receive 500Mbps over Wi-Fi.
Full fibre takes the optical cable directly to the home, avoiding the final copper telephone wiring used by part-fibre broadband. Speed to an individual device still depends on the router, connection method, device hardware and the server supplying the download.
Openreach and CityFibre speeds
Sky uses Openreach and CityFibre to deliver Full Fibre 500. Both connections offer the same average download speed, but their upload speeds are very different.
| Connection | Average download speed | Average upload speed |
|---|---|---|
| Openreach | 500Mbps | 60Mbps |
| Eligible symmetrical CityFibre order | 500Mbps | 500Mbps |
A 100GB upload takes close to three hours and 42 minutes at 60Mbps under ideal conditions. The same upload takes close to 27 minutes at 500Mbps.
This difference matters to video editors, photographers and other people who send large files or maintain extensive cloud backups. It has less importance for browsing, television streaming and ordinary video calls.
The personalised order summary confirms the network and upload speed available at the home. It should be checked before purchasing Full Fibre 500 for upload-intensive work.
Speed received by one device
A computer connected by Gigabit Ethernet can use a 500Mbps connection without reaching the port’s capacity. Ethernet is therefore the best method for checking whether the full broadband speed reaches a suitable computer.
Receiving 500Mbps over Wi-Fi is also possible with suitable equipment and favourable signal conditions. The Wi-Fi 6 Sky Max Hub gives compatible devices a better opportunity to reach faster wireless speeds than the older Wi-Fi 5 Sky Broadband Hub.
Distance and obstacles still matter. A recent laptop near the router can receive a much faster connection than an older phone behind several walls. Full Fibre 500 can also divide its bandwidth between simultaneous activities even when no single device reaches 500Mbps.
Sky Speed Guarantee
Sky supplies a personalised minimum guaranteed download speed during ordering. We should not treat 400Mbps as a fixed guarantee for every Full Fibre 500 connection because the figure belongs to the individual order.
The guarantee measures the broadband speed reaching the Sky hub, not the Wi-Fi speed in each room. If the hub speed stays below the personalised minimum for three consecutive days, Sky investigates the connection. Available remedies include changing the package or leaving broadband and Talk without an early termination charge when Sky cannot restore the service.
Sky Full Fibre 500 router
Router information differs for new and existing Sky customers, which explains some of the conflicting details published about Full Fibre 500.
Current qualifying new-customer orders include the white Sky Max Hub. It uses dual-band Wi-Fi 6 and has a maximum Ethernet speed of 1Gbps, so its wired connections are capable of using the 500Mbps package.
Wi-Fi 6 uses wireless bandwidth more efficiently when many compatible devices are active. Existing Sky customers upgrading from another package do not automatically receive a replacement hub. A compatible black Sky Broadband Hub can continue to be used with Full Fibre 500.
The Sky Broadband Hub uses dual-band Wi-Fi 5 and Gigabit Ethernet. It can distribute a 500Mbps connection across the household and deliver the full package speed through a suitable wired connection, although its wireless technology is older than the Sky Max Hub. Existing customers should check the equipment listed in their order summary.
Sky Max Hub and WiFi Max
The Sky Max Hub is the router. WiFi Max is an additional subscription containing Wi-Fi features and a room-by-room guarantee. Receiving the Max Hub does not by itself confirm that the complete WiFi Max service is active.
WiFi Max guarantees at least 25Mbps in every eligible room for Full Fibre 500 customers. Sky checks the setup when a room fails the guarantee and can supply up to three Sky Max Pods or arrange an engineer visit.
The guarantee excludes gardens, sheds, detached garden offices and other external buildings. WiFi Max also includes device prioritisation, parental controls, advanced security and mobile data for qualifying broadband outages.
WiFi Max is worth considering when a larger home has weak rooms or many wireless devices. It is not required to activate or use Full Fibre 500, and customers with good coverage do not need to add it simply because they have upgraded their broadband speed.
Full Fibre 150, 500 or Gigafast
Full Fibre 500 occupies an important place in Sky’s range because the speed increase from 150Mbps is substantial, while the difference between 500Mbps and Gigafast is smaller.
| Package | Average download speed | Best suited use |
|---|---|---|
| Full Fibre 150 | 150Mbps | Typical households, streaming and home working |
| Full Fibre 500 | 500Mbps | Busy homes with several simultaneous users |
| Full Fibre Gigafast | 900Mbps | Frequent large downloads and extensive simultaneous use |
For a 100GB download under ideal conditions, the estimated times are:
- Full Fibre 150: one hour and 29 minutes
- Full Fibre 500: 27 minutes
- Gigafast: 15 minutes
Full Fibre 500 offers more than three times the speed of Full Fibre 150 and saves more than an hour on this example. Gigafast is 1.8 times faster than Full Fibre 500 and saves a further 12 minutes. This helps explain why 500Mbps offers enough capacity for many busy households without paying for 900Mbps.
CityFibre availability changes the comparison. A symmetrical 500Mbps Full Fibre 500 order is more attractive to heavy upload users than a 900Mbps Openreach Gigafast order with an average 90Mbps upload speed.
Our Sky Full Fibre Gigafast review examines the 900Mbps package in greater detail.
Installation and availability
Sky’s standard full-fibre packages are available to 79% of UK homes, but Full Fibre 500 availability still depends on the individual premise, access network and local capacity.
A postcode check identifies the package, estimated speed range, network and upload speed available at the home. A new full-fibre installation uses an optical cable running to an optical network terminal inside the home. The Sky hub connects to the terminal with an Ethernet cable.
An existing Full Fibre 150 customer upgrading to 500Mbps on the same active connection does not usually need another fibre installation. The speed change completes remotely when the existing optical network terminal and router are compatible. Sky confirms an appointment when cabling, terminal work or an access-network change requires an engineer.
Customers in flats and rented homes should obtain any required permission before external cabling or drilling. The optical terminal also affects router placement, so its location should be discussed during a new installation.
Sky Talk uses Internet Calls on a full-fibre connection. The telephone connects to the Sky hub rather than the old wall socket. Calls stop during a power cut unless suitable backup equipment is available. Customers using telecare alarms or other essential telephone equipment should confirm compatibility before switching.
Contract, price changes and switching
Sky Full Fibre 500 comes with a 24-month minimum term. Leaving early normally creates an early termination charge unless a contractual right to cancel applies.
The monthly charge can change during the minimum term. The order summary sets out the current price-change rules and the higher out-of-contract charge. Sky also offers switching credit towards eligible broadband cancellation charges from a previous provider. The current maximum and claim period belong in the maintained deal table.
The package includes unlimited data, so heavy downloads do not use a monthly allowance. Normal domestic-use terms still apply.
Sky TV and home phone options
Full Fibre 500 can be combined with Sky TV and Sky Talk. Sky Stream receives live television and on-demand programmes through broadband without requiring a satellite dish.
A 500Mbps connection has enough bandwidth for several Sky Stream devices alongside video calls, gaming and other household use. Wi-Fi coverage in each room remains important because faster broadband cannot correct a weak local wireless signal. Compare the complete bundle cost, television package, setup charge and reward before ordering.
Our Sky broadband and TV deals guide examines the bundle options and current offers.
Full Fibre 500 compared with rival packages
BT, Vodafone, Plusnet, Virgin Media and EE offer packages with similar download speeds. Upload speed and router equipment create clearer differences than the package names.
| Package | Average download and upload speeds | Main difference |
|---|---|---|
| Sky Full Fibre 500 | 500Mbps download; 60Mbps Openreach upload or 500Mbps on eligible CityFibre orders | Sky TV options and Wi-Fi 6 Max Hub for qualifying new orders |
| BT Full Fibre 500 | 500Mbps download; 73Mbps upload | Faster Openreach upload and Wi-Fi 6 Smart Hub 3 |
| Vodafone Full Fibre 500 | 500Mbps download; 68Mbps Openreach upload or 500Mbps on CityFibre | Symmetrical CityFibre service and Wi-Fi 6 Power Hub |
| Plusnet Full Fibre 500 | 500Mbps download; 75Mbps upload | Faster Openreach upload and a simpler broadband service |
| Virgin Media M500 | 516Mbps download; 52Mbps upload | Faster average download and Wi-Fi 6 Hub 5 |
| EE Full Fibre 500 | 500Mbps download; 73Mbps upload | Wi-Fi 7 Smart Hub 7 Plus with current qualifying orders |
Sky’s CityFibre version offers the same 500Mbps speed in both directions. The Openreach version has a lower average upload speed than BT, Vodafone, Plusnet and EE. Sky becomes more attractive to households that also want Sky TV, while broadband-only customers should compare total contract cost, router and future price changes.
Customer service and complaints
Sky recorded five broadband and landline complaints per 100,000 customers during the first quarter of 2026. The average across the included providers was six, placing Sky slightly better than the industry figure for that period.
Complaint data does not predict an individual installation or support experience. Customers can use the My Sky app, online diagnostics, messaging and telephone assistance. Our main Sky broadband review examines provider-wide customer service and reliability in more detail.
Is Sky Full Fibre 500 any good?
Yes. Sky Full Fibre 500 is the best-balanced Sky package for many busy households. Its average 500Mbps download speed gives several people enough bandwidth to stream, work, game and download files together, while avoiding the additional cost of Gigafast.
The CityFibre version is particularly attractive. Its 500Mbps upload speed is equal to the download speed, making it an excellent choice for cloud backups, video transfers and other upload-intensive work. The Openreach version remains fast for downloads, but its average 60Mbps upload speed is lower than comparable packages from several major providers.
Router equipment needs checking when an existing Sky customer upgrades. New qualifying orders include the Wi-Fi 6 Sky Max Hub, while an existing customer can retain a compatible Wi-Fi 5 Sky Broadband Hub. Both can use the 500Mbps line, but the Max Hub offers better wireless technology for recent devices.
Full Fibre 150 offers better value for a smaller household with moderate use. Gigafast is better for homes that frequently download very large files or have many heavy users. Full Fibre 500 is the better choice between them when several people use broadband heavily but 900Mbps would bring limited additional benefit.
Sky Full Fibre 500 FAQs
Will Sky Full Fibre 500 have 60Mbps or 500Mbps upload speed?
An Openreach Full Fibre 500 connection offers an average 60Mbps upload speed. An eligible symmetrical CityFibre order offers a 500Mbps upload speed equal to the download speed. The order summary confirms the access network and upload speed available at the home.
Does Sky Full Fibre 500 include the Wi-Fi 6 Sky Max Hub?
Current qualifying new-customer orders include the Wi-Fi 6 Sky Max Hub. Existing Sky customers upgrading to Full Fibre 500 can retain a compatible Wi-Fi 5 Sky Broadband Hub. Adding WiFi Max supplies suitable equipment when the customer does not already have it.
Can the Sky Broadband Hub deliver 500Mbps over Wi-Fi?
The Wi-Fi 5 Sky Broadband Hub is capable of distributing a 500Mbps connection, but speed to one wireless device depends on its Wi-Fi hardware, distance, walls and interference. Gigabit Ethernet gives a more consistent method of receiving and testing the full package speed. The Wi-Fi 6 Sky Max Hub offers better wireless performance for compatible devices.
Does an upgrade from Full Fibre 150 to 500 require another engineer visit?
An upgrade using the same active full-fibre connection normally completes remotely when the optical network terminal and hub are compatible. An engineer is required when the home needs new cabling, terminal work or a different access-network connection. The order confirmation gives the installation or activation arrangements.
Is 500Mbps enough for several Sky Stream devices and online gaming at the same time?
Yes. A 500Mbps connection has enough bandwidth for several Sky Stream devices, online gaming and other household activity at the same time. Wi-Fi coverage, latency and device capability still affect the experience, so a weak signal in one room can cause problems even when the broadband line delivers the full speed.