BT offers free speed boost with Full Fibre packages
BT is offering a month of free speed boost with its Fibre to the Premises (FTTP) packages. Customers who opt for the free boost don’t have to commit to an upgrade and can revert to their previous plan after a month. According to BT, full fibre customers can activate the speed boost on BT’s website
BT and Sky delivered top superfast broadband speeds in 2019
A new broadband speed survey which was conducted in 2019 has revealed the fastest broadband providers both in download and upload speeds. According to the report from Broadband Genie, small providers like Zen Internet and Hyperoptic offered much faster speeds when compared to the major operators like BT, Sky and Virgin Media. In the standard
Ofcom reveals broadband, phone, pay TV and mobile complaints
The UK’s communications regulator Ofcom today revealed the volume of complaints related to broadband, home phone, mobile and pay TV operators in its latest quarterly report. Broadband The number of broadband complaints received by Ofcom during Q3 2019 showed that EE, Sky, Post Office and BT received less complaints while Vodafone, Plusnet, TalkTalk and VIrgin
What is Sky Broadband Boost? What features it offer?
Sky Broadband has added a new feature to all of its Internet plans to provide customers with the best service with faster speeds and an easy way to manage home Internet usage. Sky Broadband Boost costs an extra £2.50 per month and can be added as an option on Broadband Essential and Broadband Superfast packages.
BT offers broadband speeds guarantee to residential customers
BT has just revealed its plans to offer Stay Fast Guarantee to millions of its residential customers who use its standard and fibre broadband packages such as Unlimited and Superfast Fibre & Fibre 2 unlimited. The new Stay Fast Guarantee which already applies to BT’s full fibre broadband (FTTP) service, would now allow home broadband
Best broadband providers 2019 for customer satisfaction
The much awaited broadband customer satisfaction report has just been released by the industry watchdog Ofcom today. The report also covers landline and mobile services to reveal customer satisfaction ratings for providers during 2018. Alongside, Ofcom’s telecoms survey 2019 shows other details such as number of consumer complaints to Ofcom per 100k customers, call waiting
TalkTalk CallSafe feature blocks unwanted landline calls
Home phone and broadband provider TalkTalk has enabled a new feature – CallSafe to help its landline customers avoid unwanted calls like marketing calls. According to TalkTalk, CallSafe will check whether the calls come from regularly dialed numbers like friends and family. If so, they will be put straight through. However, while checking the incoming
Moorsweb project to deliver 6Mbps broadband in Farndale
North Yorkshire County Council has announced fast broadband rollout plans for the rural communities in Farndale. NYnet, the local internet service provider, will rollout the scheme to deliver speeds of around 6Mbps.
Providers slash broadband and phone contract termination charges
Major UK broadband providers BT, Talk Talk and Virgin Media agree to cut their early contract termination fee by more than two-thirds for the customers who quit their broadband and home phone service within the minimum contract period.
Plusnet broadband reduced to 12 month contracts
Plusnet reduces the contract length of its broadband packages including Plusnet broadband only & home phone bundles from 18 to 12 months.
