There are drawbacks. EE’s fastest speeds of up to 1.6Gb download are only available on specific bundles with Smart Hub Pro and mesh hardware, so not every customer can access them. EE also applies an annual price rise to its contracts.

What Does EE Offer?

EE’s broadband offer includes full fibre plans with average speeds from entry-level FTTC to gigabit-class full fibre, and up to 1.6Gb download on its Busiest Home package. Upload speeds vary by plan but rise significantly with full fibre.

Routers include the Smart Hub Plus (Wi-Fi 6) or Smart Hub Pro (Wi-Fi 7). Mesh add-ons are available through Smart WiFi Plus (Wi-Fi 6) or Smart WiFi Pro (Wi-Fi 7). Smart Hybrid Connect provides a 4G backup connection.

Contracts are generally 24 months, though EE has begun to list 18-month terms on some packages. Extras include flexible EE TV bundles, TNT Sports in HD or 4K, Netflix, NOW Sports, and NOW Entertainment.

Promotions sometimes include free setup, introductory discounts, reward cards and free Smart WiFi mesh units.

EE Broadband Deals and Packages

EE offers several broadband plans, with speeds depending on your address.

Package	Avg. Speed (D/U)	Good for
Fibre 36 Essentials	36Mbps / 9Mbps	Basic browsing, emails, SD streaming
Fibre 50 Essentials	50Mbps / 9Mbps	Streaming, small households
Fibre 67 Essentials	74Mbps / 18Mbps	HD Streaming, small households
Fibre Max 100	100Mbps / 28Mbps	Online gaming, 4K streaming
Full Fibre 150	150Mbps / 28Mbps	Busy families, 4K streaming, online gaming
Full Fibre 500	500Mbps / 73Mbps	4K streaming, gaming
Full Fibre 900	900Mbps / 110Mbps	Heavy users, 8K streaming, online gaming
Full Fibre 1.6Gbps	1,600Mbps / 115Mbps	Ultra-fast speeds, professionals

EE still offers Fibre to the Cabinet (FTTC) plans for homes not yet covered by full fibre. These come with average download speeds of 36Mb or 67Mb, and upload speeds up to 9Mb or 18Mb. They’re designed for smaller households where usage is limited to light browsing, video calls, or basic streaming.

Full Fibre 100 and 150 increase speeds significantly, with an average 145Mb download speed and 30Mb upload speed. This is a strong fit for typical families that want to stream on multiple devices, take regular video calls, and work from home without slowdowns.

Full Fibre 300 steps things up further. With an average 300Mb download speed and 50Mb upload speed, it’s suited to busier homes where several people work or study online, and for gamers who need fast connections for downloads and smooth play.

Full Fibre 500 delivers average speeds of 500Mb download and 73Mb upload. This is aimed at larger households with many devices running at once, or those that need bandwidth for UHD streaming across multiple TVs and heavier cloud use.

Full Fibre Gigabit offers average speeds of 900Mb download and 110Mb upload. It’s designed for households with the highest demands, including content creators who upload large files and families with dozens of connected devices.

At the very top is EE’s Busiest Home plan. This offers an average 1.6Gb download speed, making it one of the fastest widely available packages in the UK. It comes with EE’s Smart Hub Pro Wi-Fi 7 router and Smart WiFi Pro mesh discs, designed to handle very large, connected households that want the latest technology.

EE TV & broadband packages

EE offers TV bundles that can be added alongside its broadband service, giving you choices tailored to how much sport or entertainment you watch. The base package is called Sport, and it includes all four TNT Sports channels in HD via the discovery+ app and EE TV Box Pro. It also includes the EE TV app and free-to-air channels.

The next level is Big Sport, which builds on the Sport bundle by adding all 12 Sky Sports channels via the NOW app, alongside the TNT Sports channels. A NOW Sports membership is included, and you get access through the EE TV box or app on supported devices.

At the top is Full Works, which includes everything in Big Sport plus Netflix, NOW Entertainment, NOW Cinema, and the TNT Sports Ultimate channel in 4K where available. It’s designed for viewers who want sports, movies and full streaming services in one combined bundle.

Switching between packages is relatively flexible, and EE markets the idea that you can change your TV bundle if your viewing habits shift (for example, moving from sport to movies).

EE Broadband Router

EE’s routers are among the most advanced currently available from a UK provider. Both options come with modern features and are designed to handle busy households with multiple devices.

The Smart Hub Plus is a Wi-Fi 6 router included with most full fibre plans. It offers dual-band Wi-Fi 6, WPA3 security, parental controls, and gigabit Ethernet ports for wired connections. It also works with EE’s Smart WiFi Plus mesh discs, which can extend coverage across larger or more complex homes.

The Smart Hub Pro is a Wi-Fi 7 router supplied with EE’s Busiest Home 1.6Gb plan. It supports tri-band Wi-Fi 7, offering higher throughput and more efficient connections for homes with many devices running at the same time. When paired with Smart WiFi Pro mesh discs, it creates a seamless Wi-Fi 7 mesh system across the home.

Both routers are managed through the EE app. The app allows you to monitor devices, create groups, and set parental controls, giving you an easy way to manage your home network.

EE also offers Smart Hybrid Connect as an optional add-on. This 4G backup box automatically connects to EE’s mobile network if the fixed line fails, keeping you online until the fibre or copper service is restored.

Installation and Wi-Fi

For full fibre, an engineer installs an optical network terminal in your home, connecting fibre directly from the street. The EE router then plugs into this terminal. Self-install is possible for FTTC connections.

Wi-Fi coverage is strongest with the newer hubs, especially when paired with mesh discs. The Smart WiFi Plus (Wi-Fi 6) and Smart WiFi Pro (Wi-Fi 7) systems extend coverage and keep devices connected under a single network name.

EE’s app-based setup helps place discs in optimal locations. Wi-Fi performance depends on your home layout, but the mesh system ensures that larger properties and homes with thicker walls get better coverage.

Is EE Broadband Any Good?

EE offers a reliable and flexible broadband service, with strengths in speed, hardware, and resilience.

Customer service: EE scores above average in Ofcom’s complaints report compared with the big providers, though it still sees higher complaint levels than some smaller fibre specialists.

Performance: Full fibre connections deliver strong speeds, and the new Wi-Fi 7 kit makes EE’s hardware one of the best in the market. Latency and upload speeds are competitive, especially against Virgin Media which has weaker upload speeds.

Value for money: EE isn’t the cheapest, but its hardware, TV flexibility, and backup connectivity justify the price for many households. The annual price rise is the main concern for long-term value.

Pros

• Wi-Fi 7 router and mesh available with 1.6Gb plan.
• Smart Hybrid Connect 4G backup included with some bundles.
• Flexible EE TV with sports and entertainment options.
• Full fibre plans up to 1.6Gb.

Cons

• Fastest speeds only available with premium bundle.
• Annual price rises built into contracts.
• Upload speeds not symmetric like some altnets (e.g. Hyperoptic, Community Fibre).

Alternatives

• BT Broadband – Uses the same Openreach network as EE, with similar full fibre speeds up to 900Mb. BT offers Hybrid Connect and Complete Wi-Fi, but no Wi-Fi 7 hardware yet.
• Virgin Media – Offers faster download speeds up to 2Gb, with large TV bundles. Upload speeds are lower than EE.
• Sky Broadband – Competitive pricing and strong TV bundles.
• Plusnet – Good value Openreach provider with lower prices, but fewer extras and simpler hardware.
• Hyperoptic / Community Fibre – Symmetric upload and download speeds at competitive prices in city areas. Lack nationwide coverage, but better for content creators or heavy uploaders.

Final Opinion

EE has moved from being a mobile-first brand to offering some of the most advanced home broadband in the UK. The rollout of Wi-Fi 7 routers puts it ahead of many competitors, and the addition of Smart Hybrid Connect gives reassurance against outages.

The service isn’t perfect. Availability of its fastest speeds is tied to premium bundles, and contracts carry annual price rises. Upload speeds, while competitive, are not symmetric like some alternative networks.

But for most households, EE offers a strong combination of speed, resilience, hardware, and TV flexibility. If you want reliable full fibre with modern Wi-Fi and the option to bundle TV and sports, EE deserves a place on your shortlist.

About EE broadband

• EE was formed in 2010 as a joint venture between Orange and T-Mobile, and in 2012 it became the first UK operator to launch 4G mobile services. In 2016 it was acquired by BT Group.
• EE entered the fixed broadband market under its own brand in the mid-2010s, offering fibre and copper packages over the Openreach network. It later became the flagship consumer brand for BT Group, bringing together broadband, mobile, and TV services.
• As of 2025, EE serves around 25 million customers across mobile and broadband combined, making it one of the UK’s largest consumer telecoms brands.
• Trustpilot ratings for EE’s broadband show a low TrustScore of around 1.3 out of 5 from roughly 2,000 reviews, though this only reflects customers leaving public feedback rather than the entire user base.
• EE has won awards for network innovation, particularly for its integration of mobile and broadband services, and is often recognised for 5G rollout leadership alongside its home broadband products.