May 11, 2018

More than 8 in 10 Brits happy with their mobile providers

More than 8 in 10 Brits (84%) are happy with their mobile providers’ service quality and performance, the latest Ofcom mobile customer experience report 2018 shows. Based on the overall consumer experience of more than 5k smartphone users across the UK from September to December 2017 , the study finds that 73% of users in … Continue reading “More than 8 in 10 Brits happy with their mobile providers”

May 10, 2018

Ofcom reveals average UK broadband speeds delivered in 2017

Telecom regulator Ofcom has just revealed the average download & upload speeds delivered by major UK broadband providers in November 2017. The report shows the average maximum, 24 hour, peak time and minimum speeds against the advertised speeds of ISP package. Plusnet, BT and EE offered the top speeds during peak time (8pm to 10pm) … Continue reading “Ofcom reveals average UK broadband speeds delivered in 2017”

Plusnet to offer cheaper broadband deals in more areas

Plusnet has confirmed that more areas across the UK will soon get access to its cheap broadband deals which would enable its customers make significant savings on the broadband & phone costs. The low cost areas or Market B refer to locations where there are more providers offer services and choices to broadband users. Currently, … Continue reading “Plusnet to offer cheaper broadband deals in more areas”

May 9, 2018

Post Office broadband to show average peak time speeds on adverts

Phone & broadband provider Post Office has just revealed average peak time speeds of its broadband and phone bundles. As per new advertising norms, Post Office will show average speeds instead of ‘up to’ speeds on its official website from 23rd May 2018. Average peak time speed is the speed achievable by at least 50% … Continue reading “Post Office broadband to show average peak time speeds on adverts”

April 19, 2018

Ofcom complaints report reveals the UK broadband providers’ performance

TalkTalk and BT emerged as the worst broadband providers in Q4 2017 in terms of customer complaints received by the UK telecom regulator Ofcom, the latest study shows. Similar research on home phone complaints by the telecom regulator also revealed that TalkTalk had the largest volume of landline service complaints, followed by Plusnet and Post … Continue reading “Ofcom complaints report reveals the UK broadband providers’ performance”

April 6, 2018

EE ranked the best for 4G UK coverage and download speed

4G mobile operator EE came top on a latest mobile broadband performance survey, in terms of 4G coverage, 4G download speed and 3G speed. According to Q1 2018 survey conducted by OpenSignal, EE’s 4G broadband is now available to 86% of the UK population, while O2 came 2nd with 83% coverage in the UK. Vodafone … Continue reading “EE ranked the best for 4G UK coverage and download speed”