Plusnet Broadband Deals 2025

What Plusnet offers in 2025

Plusnet keeps things simple. It only offers broadband and optional phone lines. No TV bundles. No extras. Just internet.

You can choose standard fibre (with a phone line) or full fibre (broadband-only). All packages come with unlimited data.

Broadband-only or broadband with phone — what’s the difference?

If full fibre (FTTP) is available where you live, you’ll get broadband-only. That means no phone line is included. Calls aren’t part of the package.

If you’re only able to get standard fibre (FTTC), Plusnet will include a phone line. You don’t have to use it, but it’s part of the deal.

Standard Fibre (Broadband + Phone)

Plusnet’s standard fibre is fibre-to-the-cabinet (FTTC). Speeds are up to 66Mb.

It suits most households that stream, browse, and work from home. The phone line is included in the price.

This option is available almost everywhere in the UK.

Full Fibre (Broadband-only)

If your home has access to fibre-to-the-premises (FTTP) network, you can pick from Plusnet’s faster full fibre packages.

These don’t come with a phone line. It’s broadband-only.

Plusnet Fibre speeds explained

Here are the options for 2025:

• 74Mb – a good fit for small homes or couples.
• 145Mb – mid-range, works for families with multiple devices.
• 300Mb – large households, regular streaming and gaming.
• 500Mb – heavy users, multiple 4K streams, large file sharing.
• 900Mb – the top plan, gigabit speeds for those who want the fastest.

Unlimited data on all plans

Every Plusnet package includes unlimited downloads. There are no caps or limits.

Monthly costs: how Plusnet compares to rivals

Plusnet is normally £5–£10 a month cheaper than BT or Sky for the same speeds. Vodafone is its main competitor on price. Virgin Media can be cheaper at the very fastest speeds, but not everywhere.

Home phone options

Plusnet used to bundle broadband and landline together. That’s changing.

Most new Plusnet packages are broadband-only. If you want a home phone, it depends on where you live and which plan you pick.

• Copper and fibre (FTTC) – you can still take a landline. Call plans are extra.
• Full fibre (FTTP) – broadband only. No phone line.

Call plans are simple: you can add inclusive minutes to UK landlines, mobiles or international numbers. If you go over, you pay standard call rates.

Important: the UK’s old copper phone network is closing by 2027. That means landlines will eventually switch to digital voice (VoIP), using your broadband connection.

If you rely on a home phone, Plusnet says you’ll need to move to a digital service in the future. Right now, they don’t bundle a VoIP line with broadband.

So in short: Plusnet still supports traditional phone lines on older packages, but new deals are broadband-only

Installation fees and reward card offers

Installation is free on all plans. You’ll also see prepaid reward card offers worth £50–£145. These are included for new customers.

The annual price rise explained

Each March, Plusnet raises bills by a fixed £3–£4 per month. It’s not linked to inflation. This makes it easier to know what you’ll pay.

The Plusnet Hub Two router

All plans come with the Plusnet Hub Two. It’s the same as BT’s Smart Hub 2.

Specs

• Dual-band Wi-Fi 5 (2.4GHz and 5GHz)
• 7 internal antennas
• 4 gigabit ethernet ports
• WPA2 security
• Supports modem-only mode if you want to add your own mesh system

It’s fine for most homes, but not as advanced as routers from Sky or Vodafone.

Installation: how easy is it to get connected?

Sign up online. The router arrives in the post. If you’re switching from another Openreach provider, it’s usually just a remote switch.

For full fibre, an engineer installs a fibre box in your home. The process is simple and normally takes under two hours.

Wi-Fi coverage in real homes

The Hub Two covers small and medium homes well. If you have a larger property or thick walls, you may need a mesh Wi-Fi kit. Plusnet doesn’t include mesh pods in its packages.

Customer service performance (Ofcom data)

This is where Plusnet really stands out.

The latest Ofcom report (Q1 2025) shows Plusnet had the lowest complaint levels of all major broadband providers — just 12 complaints per 100,000 customers. The industry average is closer to 16, with providers like Vodafone and TalkTalk well above that.

Fewer complaints mean fewer problems going unresolved. And when issues do happen, Plusnet’s UK-based support team generally sorts them out faster than rivals.

It’s one of the main reasons many people pick Plusnet over cheaper but less reliable providers.

How to contact Plusnet if things go wrong

Support is UK-based, which many people prefer over offshore call centres. You can get help by phone, through live chat, or by managing your account online.

Phone lines are open seven days a week, with extended hours on weekdays. Live chat is available from your account dashboard, and most billing or package changes can be done yourself online.

It’s a more straightforward setup than some rivals — no app-only support or long waits for callbacks. If you need a person on the line, Plusnet still provides that.

Plusnet vs BT Broadband

• Same network.
• BT has more extras, like Wi-Fi guarantees and TV bundles.
• Plusnet is cheaper and simpler.

Plusnet vs Sky Broadband

• Sky bundles broadband with TV.
• Sky’s router is stronger, with optional Wi-Fi Max.
• Plusnet is better if you just want internet.

Plusnet vs Vodafone

• Vodafone often has the lowest prices.
• Plusnet wins on customer service.
• Vodafone’s Pro 3 router comes with Wi-Fi 7.

Plusnet vs Virgin Media

• Virgin uses its own network. Faster in many areas (over 1Gb).
• Plusnet’s service record is stronger.
• Virgin has wider gigabit coverage but higher complaint levels.

Plusnet vs altnets

Altnets like Community Fibre and Hyperoptic often beat Plusnet on upload speeds and price. But they cover fewer homes.

Who should choose Plusnet?

• Families who just want reliable broadband.
• Renters who don’t need TV or extras.
• People who want lower bills than BT or Sky.
• Anyone who values customer service.

Is Plusnet good for families?

Yes. The mid-range and faster full fibre packages cover streaming, homework, and multiple devices.

Is Plusnet good for gamers and streamers?

It’s good, but not the fastest. Latency is solid, but upload speeds are lower than Community Fibre or Hyperoptic. For casual gamers and streamers, it works fine.

Is Plusnet a safe choice for older customers?

Yes. Simple bills, fewer options, and UK-based support make it easier to use.

Broadband with or without a landline — which should you choose?

If you still need a home phone, go for the standard fibre option. If you don’t, full fibre broadband-only is the better pick.

Switching to Plusnet: how it works

Switching from BT, Sky, TalkTalk, or Vodafone is automatic. Plusnet handles the process. You won’t need to contact your old provider.

If you’re leaving Virgin Media, you’ll need to cancel with them directly.

Cancelling Plusnet: what you need to know

Contracts are 24 months. Leaving early means paying exit fees. Once your contract ends, you can leave with 30 days’ notice.

Pros and cons of Plusnet broadband

Pros

• Cheaper than BT and Sky.
• Very good customer service record.
• Clear contracts.
• Unlimited data on all plans.

Cons

• Router is basic.
• No TV bundles.
• No Wi-Fi guarantee.
• Upload speeds weaker than some rivals.

Verdict: is Plusnet broadband worth it?

Yes — if you want straightforward broadband at a lower monthly cost.

Plusnet doesn’t offer extras like TV or Wi-Fi guarantees. But what it does offer is reliable broadband, fair prices, and customer service that ranks among the best.

For many households, that’s exactly what matters.

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