Sky Broadband Review 2025

Sky also performs well on the service front. Ofcom’s latest broadband complaints data puts Sky ahead of its rivals, with fewer complaints than BT, Virgin Media or Vodafone.

That consistency, alongside features like Wi-Fi Max and flexible TV options, makes Sky a reliable pick for most homes.

Pros and cons

Pros:

• Reliable performance on Openreach full fibre
• Good track record for customer service
• TV without a satellite dish (Sky Stream / Glass)
• WiFi Max offers minimum speed guarantee per room

Cons:

• Upload speeds lower than some rivals
• Gigafast tier is slower than Virgin’s Gig2
• WiFi Max is a paid add-on on most plans

Sky Broadband

Sky offers a range of broadband packages, starting from entry-level fibre to full gigabit-fast plans.

Sky’s broadband plans are often available on introductory offers. Pricing changes frequently depending on promotions, but you can expect most full fibre tiers to be competitively priced compared to BT or Vodafone.

Sky doesn’t charge extra for installation on its full fibre plans. Some offers may bundle in WiFi Max at a discount, while others offer it as an add-on.

Sky Full Fibre 75 is an FTTP plan offering 75Mbps, with more consistent performance — especially during peak times — thanks to its end-to-end fibre connection.

Sky Full Fibre 150 and Full Fibre 300 are ideal for households with multiple users. These plans suit families who stream HD content, work from home, or game online occasionally.

Full Fibre 500 offers an average download speed of 500Mbps, making it ideal for large families using multiple 4K streams, cloud services, and video calls.

At the top end, Sky Full Fibre Gigafast offers average speeds of 900Mbps — ideal for users who need the fastest speeds available for 8K video, cloud gaming, and large data transfers.

Plan	Download Speed	Technology
Full Fibre 75	75 Mbps	FTTP
Full Fibre 150	150 Mbps	FTTP
Full Fibre 300	300 Mbps	FTTP
Full Fibre 500	500 Mbps	FTTP
Full Fibre Gigafast	900 Mbps	FTTP

Sky Broadband & TV Packages

Sky broadband and TV bundles combine high-speed broadband with entertainment services. You no longer need a satellite dish to get Sky channels.

Package	Broadband Speed	TV Channels
Essential TV & Full Fibre 150	150 Mbps	Sky Atlantic, Netflix, Discovery+
Essential TV & Full Fibre 300	300 Mbps	Sky Atlantic, Netflix, Discovery+
Essential TV & Full Fibre 500	500 Mbps	Sky Atlantic, Netflix, Discovery+
Ultimate TV & Full Fibre 150	150 Mbps	Sky Max, U&Gold, Sky Witness
Ultimate TV & Gigafast	900 Mbps	Sky Max, U&Gold, Sky Witness

What is Sky Stream?

Sky Stream is a small box (or “puck”) that connects to your TV via HDMI. It delivers Sky’s full TV lineup over broadband – including live channels, on-demand shows and apps like Netflix and Disney+. You don’t need an engineer visit, and you can usually start watching the same day the box arrives.

The plug-and-play nature of Sky Stream eliminates the need for satellite installations, making it a convenient choice for renters or those preferring a minimal setup.

Sky Glass TV Deals

Sky Glass is a 4K smart TV that comes with Sky’s TV system built in. You don’t need a box, remote dongle or dish – everything runs over Wi-Fi.

It’s available in 43″, 55″ and 65″ sizes, with monthly payment options or one-off purchase. Picture and sound are better than most entry-level TVs, and it supports voice control and streaming apps out of the box.

Glass is designed for customers who want an all-in-one experience and don’t want extra wires or devices.

It has following features:

• 4K Quantum Dot display for enhanced visuals.
• Built-in Dolby Atmos soundbar.
• Voice control functionality.

Sky Glass TV	Included	Monthly Price
Sky Glass Gen 2 (43-inch 4K UHD)	Full Fibre 150 Sky Essential TV	£39
Sky Glass Gen 2 (55-inch 4K UHD)	Full Fibre 300 Sky Essential TV	£44
Sky Glass Gen 2 (65-inch 4K UHD)	Full Fibre 500 Sky Essential TV	£49
Sky Glass Gen 2 (43-inch 4K UHD)	Full Fibre 150 Sky Ultimate TV	£43
Sky Glass Gen 2 (55-inch 4K UHD)	Full Fibre 300 Sky Ultimate TV	£48
Sky Glass Gen 2 (65-inch 4K UHD)	Gigafast, Sk Ultimate TV	£58

Sky Broadband Routers and Hubs

Sky provides different router options depending on the broadband plan:

Sky Broadband Hub

• Compatible with FTTC (Fibre to the Cabinet) services.
• Smart channel selection optimizes WiFi performance.
• Dual-band operation (2.4GHz & 5GHz) for improved device compatibility.
• Four Gigabit Ethernet ports for wired connections.
• Supports up to 64 connected devices.

Sky Max Hub (WiFi 6 Enabled)

• Provided with premium Full Fibre packages.
• Uses WiFi 6 technology for faster speeds and improved performance.
• Smart scan function detects network issues and auto-fixes problems.
• Supports up to 120 devices, making it ideal for smart homes.
• Enhanced antenna design for better signal strength.

Installation & Support

Sky offers two types of installation depending on whether a customer has an active broadband line or requires a new connection.

• Self-Installation: If there is already an active broadband line, no engineer is required. Customers can simply connect their Sky Hub on the installation date and follow the provided setup instructions.
• Engineer Installation: If no active line is present, a BT Openreach engineer will need to install the broadband service. This includes:
  • Setting up or replacing the master socket if it is faulty.
  • Installing a new master socket if required.
  • Engineers, however, do not move existing sockets to different locations in the home.

What to Expect During Installation

• Self-installation kits are provided for customers eligible for plug-and-play setup.
• Engineer visits typically take a few hours, depending on whether new infrastructure is needed.
• Once installed, the Sky Hub or Sky Max Hub needs to be connected, and broadband activation is completed.

Customer Service and Support

Sky scores consistently well for customer satisfaction.

In Ofcom’s most recent report (Q3 2024), Sky was the least-complained-about major broadband provider in the UK. This means fewer issues per 100,000 customers compared to BT, Virgin Media or Vodafone.

Sky has a dedicated support app, phone helplines, and an online help centre. You can also manage billing, switch plans, or troubleshoot connection problems via the app.

If you’re switching to Sky, the process is usually handled automatically. In most cases, your old service is cancelled for you.

Sky is one of the few major broadband providers in the UK offering 24/7 customer support for broadband customers.

• Switching Support: Sky provides a dedicated switching service, allowing customers to transfer from other providers without hassle.
• Exit Fee Coverage: Sky offers up to £100 to cover early termination fees when switching from another broadband provider.
• The Sky Help app, which offers step-by-step diagnostics.
• Online guides and community forums for common issues.
• Phone support for real-time troubleshooting.

Is Sky Broadband any good?

Sky is a solid all-round choice. It’s not always the cheapest, and it doesn’t offer symmetrical upload speeds like some altnets or Vodafone’s CityFibre plans. But it does offer reliable performance on Openreach, a clean FTTP product ladder, and extra features like WiFi Max and dish-free TV.

The lack of serious complaints and the simplicity of its offerings are what make Sky attractive to most households. If you just want broadband that works well and don’t want to think too hard about setup or extras, Sky makes the process simple.

Verdict

Sky Broadband is a strong all-rounder. The full fibre plans are easy to understand, customer service is solid, and the TV platform is modern and flexible. It may not top the charts for raw speed or lowest price, but it scores high for reliability and ease of use.

If you want broadband that just works and a simple way to get Sky TV without the hassle of a dish, Sky is a safe and sensible pick for most UK households.

Sky vs other providers

Sky vs Virgin Media

Virgin’s network is separate and often delivers faster download speeds at the top end. Gig1 and Gig2 are quicker than Sky Gigafast, and Virgin has recently boosted upload speeds too. But Virgin tends to get more complaints, and its Wi-Fi support is less consistent.

Choose Virgin if top-end speed is the priority. Choose Sky if reliability and support matter more.

Sky vs BT

Both use the Openreach network, so speeds are very similar. BT includes extras like BT Virus Protect and sometimes bundles EE mobile perks. Sky tends to offer simpler deals and has better customer satisfaction figures.

Sky vs Vodafone

Vodafone has cheaper plans and offers symmetric speeds on CityFibre, where available. Its Wi-Fi options (Pro II, Super WiFi) are strong, but support can be hit and miss. Sky wins on ease of use and TV options.

Sky vs Plusnet

Plusnet (also owned by BT) is a cheaper alternative on Openreach. It has no TV platform, but for broadband-only plans it’s often more affordable. Sky is the better option if you want both broadband and TV together.

Sky vs Altnets

Smaller providers like Community Fibre, Hyperoptic or Zzoomm offer symmetric speeds and lower prices in their areas. However, they have limited coverage and don’t offer TV. Sky is better if you want a national provider with integrated broadband and TV.

FAQs

Is Sky Broadband good for gaming?
Yes. On full fibre, latency is low and performance is consistent. Use Ethernet for the best experience.

Why is my Sky broadband slow?
Check if you’re on WiFi or Ethernet. Also check which band you’re using – 2.4GHz is slower but has better range. WiFi Max can help improve coverage.

Does Sky have a social tariff?
Yes, it’s called Sky Broadband Basics. It’s £20 per month for eligible households and uses the same Openreach lines.

Is Sky better than Virgin or Vodafone?
That depends. Virgin is faster, Vodafone is cheaper, but Sky has better service and easier TV integration.

Can I get Sky TV without a dish?
Yes. Sky Stream and Sky Glass both work over broadband – no dish needed.

What is the Sky WiFi Max guarantee?
It promises 10Mbps in every room on lower tiers and 25Mbps on higher ones. If not met, you may be eligible for a credit or cancellation.

Related

Sky News