Our review draws on hands-on testing of Vodafone’s full fibre packages, including the Pro 3 range with the Ultra Hub 7 router and Super WiFi mesh system. We examined real-world speeds at different times of day, tested the 4G backup feature during simulated outages, and assessed Wi-Fi coverage throughout a three-bedroom property using multiple devices.

Our findings are based on Ofcom’s 2025 telecoms report, current deal comparisons with major and local providers, and feedback from independent review sites.

Overview

Vodafone offers a wide range of full fibre broadband options that deliver ultrafast speeds, excellent Wi-Fi equipment, and competitive pricing against the major national providers. The Pro 3 broadband packages come with Wi-Fi 7 technology and provide whole-home mesh coverage, along with automatic 4G backup during outages. For eligible households on lower incomes, the Essentials social tariff offers affordable connectivity without mid-contract price increases.

Two significant drawbacks affect all standard plans: a 24-month minimum contract length, which is lengthy, and a fixed £3.50 monthly price increase every April. Upload speed also varies substantially depending on whether your address is served by Openreach or CityFibre network.

Overall: 4.5 out of 5

Speed: 4.5 out of 5
Full fibre reaches up to 2.2Gb on Pro 3. Symmetric upload speeds are available in CityFibre and Community Fibre areas, matching download performance.

Value for money: 4 out of 5
Pricing typically costs less than BT and Sky at equivalent speeds. Local full fibre providers may offer better value in some areas.

Wi-Fi and features: 4.5 out of 5
The Ultra Hub 7 router supports Wi-Fi 7. Pro 3 includes mesh boosters, 4G backup and a straightforward management app.

Reliability: 4 out of 5
Full fibre connections perform consistently in our testing. Vodafone has experienced occasional service interruptions, comparable to other major providers.

Support: 3.5 out of 5
Ofcom data shows improved call waiting times and reduced complaint volumes, though customer service remains mid-table rather than industry-leading.

Speeds

Vodafone’s broadband comes in three types, each built on different technology depending on where you live.

Fibre 1 and Fibre 2 are FTTC plans — the fibre goes to your nearest cabinet, but the final stretch to your home uses copper phone lines. This older setup means your actual speed depends heavily on two things: the distance to the cabinet and the quality of the copper. If you're more than 500 metres away, you’ll likely notice slower speeds than what’s advertised.

Full Fibre packages use FTTP, where the fibre cable goes straight into your home. That removes the copper bottleneck entirely. You can get speeds up to 1.6Gbps, depending on your area. When we tested it, speeds were usually within 5–10% of what was promised — very close to what Ofcom reports for full fibre across the UK.

Pro 3 Full Fibre is Vodafone’s top-tier plan. It comes with the Ultra Hub 7 router, Super WiFi mesh boosters, and speeds up to 2.2Gbps in areas covered by CityFibre or Community Fibre. It’s designed for heavier usage and homes that need fast, consistent Wi-Fi throughout.

Upload Speeds

We noticed a major difference in upload speeds depending on which network your address connects to.

On Openreach full fibre, download speeds are fast — up to 910Mbps — but upload speeds lag behind. The 150Mbps package gives around 27Mbps up, 500Mbps offers about 68Mbps, and the top 910Mbps plan delivers roughly 115Mbps upload. That’s down to the way Openreach’s full fibre is built — it prioritises downloads over uploads.

CityFibre and Community Fibre networks vary significantly when it comes to upload speeds. When we tested the Pro 3 2.2Gbps plan on CityFibre, uploads and downloads were almost identical. Even the 910Mbps package offers symmetric speeds in most CityFibre and Community Fibre areas. If you rely on fast uploads — for video work, large file transfers, or cloud storage — this is a major advantage.

Which Speed Do You Actually Need?

Here’s how Vodafone’s full fibre plans performed in our household tests.

Vodafone Full Fibre 150 was enough for most daily tasks — we had no trouble running 3 to 5 HD streams at once, doing video calls, and working online. It’s a good fit for standard home usage.

Full Fibre 500 plan from Vodafone stepped things up with extra bandwidth for heavier internet use. It kept up during evenings when the household was gaming, watching 4K content, and downloading files at the same time.

Pro 3 Full Fibre 910 and 2.2Gb were clearly built for high-demand homes. They make sense if you’ve got ten or more connected devices, work with big video or creative files, rely on fast cloud uploads, or just want top-end performance. The symmetric speeds were especially useful for these applications.

Latency also improved with full fibre — our tests showed response times around 5–12ms, compared to 15–25ms on FTTC. That made gaming and video calls feel smoother and more responsive.

Value for Money

We compared Vodafone’s current prices with similar broadband plans from BT, Sky, Plusnet, TalkTalk, and a few regional full fibre providers across different speed levels.

At the time of testing, typical deals showed Full Fibre 150 landing in the low £20s, Full Fibre 500 in the mid £20s, and Full Fibre 910 just under £30 per month. The Pro 3 versions were around £5–£10 more each month, which covers the cost of the Wi-Fi 7 router, mesh boosters, and 4G backup.

That said, deals change often depending on what vouchers or rewards are being offered. For accurate prices in your area, check the latest offers.

Where Vodafone Offers Good Value

Vodafone’s full fibre pricing is usually cheaper than BT and Sky at the same speed. When we compared 500Mbps plans on 24-month contracts, Vodafone came in around £3–£5 per month less than BT, and £4–£7 less than Sky.

If you already have a Vodafone mobile plan, you can also get a Vodafone Together discount on broadband. The amount depends on your mobile tariff, but it typically knocks £2–£3 off per month.

Vodafone also offers a switching credit worth up to £200 on selected full fibre plans. You pay your old provider’s early exit fees first, then upload the final bill within 90 days — the credit is added to your Vodafone account and spread over future bills.

For eligible low-income households, Essentials Broadband is available from £20 per month on a 12-month contract. It includes no in-contract price rises, and you can cancel penalty-free if your eligibility changes. In our comparison, it ranked among the better social tariff options on the market.

Where It Could Get Expensive

Vodafone’s standard broadband plans all come with a 24 month contract. Unlike some other providers that offer 12 or 18 month terms, there are no shorter options available here.

There’s also a fixed £3.50 monthly price increase every April. This applies to both new customers and anyone renewing their contract. Over a full 24-month term, this adds around £42–£63 depending on when your contract starts.

In areas covered by local full fibre providers like Community Fibre, Hyperoptic or Gigaclear, Vodafone is often more expensive. During our research, we saw gigabit symmetric plans from these providers priced £5–£15 less per month than Vodafone’s equivalent packages in the same areas.

Vodafone stays competitive against big providers like BT and Sky, but where altnets are available, it may not offer the best value.

Pro 3 broadband, Routers and Super WiFi

Pro 3 is built for homes that need more than just basic broadband. You get superfast full fibre, better Wi-Fi with mesh boosters, and a backup connection via 4G if things go wrong. It costs a bit more, but the extras are useful — especially if you’ve got Wi-Fi dead zones or rely on your internet for work. If not, you might be fine with one of Vodafone’s cheaper full fibre options.

Vodafone’s hardware setup is one of the better ones out there — especially if you’re on a Pro 3 plan. Here are two router options:

Power Hub (standard plans)
Standard full fibre packages include the Power Hub, a Wi-Fi 6 router with four gigabit LAN ports. It performed as expected in our test home, covering two floors with solid signal. In the furthest room, speeds dropped by about 40% compared to the room with the router — in line with most Wi-Fi 6 setups.

It’s a capable unit for homes with 8 to 10 active devices doing a mix of streaming, video calls, and online gaming.

Ultra Hub 7 (Pro 3 only)
The Ultra Hub 7 is Vodafone’s Wi-Fi 7 router, bundled with all Pro 3 plans. It supports features like Multi-Link Operation (MLO), wider 320MHz channels in the 6GHz band, and faster response times — useful for high-demand homes.

We found it offered noticeably stronger range than the Power Hub. In the furthest test room, performance dropped by only 25%. If you’ve got multiple devices pushing traffic at the same time, the benefit is clear — especially once more devices support Wi-Fi 7.

It still works fine with older Wi-Fi 6 gear, but to see the full performance, you’ll need Wi-Fi 7-ready devices.

Super WiFi

Pro 3 customers also get Vodafone’s Super WiFi mesh units included. You can get up to three, depending on your home layout. Customers on standard plans can pay around £3–£5 per month to add Super WiFi as an optional extra.

In our tests, adding two mesh units fixed weak signal zones in a hard-to-reach bedroom and a garden office. After setup, all areas hit at least 200Mbps.

If Vodafone can’t deliver at least 10Mbps in every room after helping you troubleshoot, you can leave your contract with no penalty — a useful guarantee for homes with tricky layouts.

4G Backup

The Pro 3 package includes a 4G dongle that kicks in if your main connection drops.

We tested this by disconnecting the fibre line. After about 45 seconds, the 4G backup took over, and the video call reconnected without needing manual intervention. We measured speeds of 15–35Mbps, depending on mobile coverage.

You get 100GB of monthly backup data. It’s enough for video calls, emails, browsing, and short outages — but heavy streaming would eat through it quickly.

The Vodafone Broadband App

The app allows you to view connected devices and their bandwidth usage, pause internet access on specific devices, restart the router remotely, run speed tests, and configure basic network settings.

These controls prove more convenient than logging into the router's web interface. The device pausing feature works well for managing children's screen time or temporarily prioritising bandwidth for important work calls.

Installation

Vodafone’s entry-level Fibre 1 and Fibre 2 plans usually don’t need an engineer. They send the router by post, and you plug it into your phone line using a microfilter and the included cables. Setup takes 15–20 minutes and is straightforward if you’ve done basic broadband installs before.

Installing Full Fibre or Pro 3 (FTTP)

Full Fibre and Pro 3 packages almost always require an engineer visit. The process involves fitting an ONT (optical network terminal) inside your home, running a fibre cable in from the outside wall, and hooking everything up to your router.

Availability depends on whether you're in an Openreach or CityFibre area. We typically saw 1 to 3 week wait times based on location and engineer scheduling.

The install itself usually takes less than two hours. Homes needing external ducting or extra cabling may take longer, and some installs might need a follow-up visit.

If Vodafone misses the agreed activation date, you’re covered. They’ll apply daily compensation to your account automatically until your service is live — no need to request it, as it’s part of Ofcom’s voluntary scheme.

Broadband switching credit

Vodafone uses the One Touch Switch system, which means they handle the process of moving you from your current provider.

You sign up with Vodafone, and they get in touch with your existing provider to set a switchover date. The actual switch usually goes through smoothly on the agreed date — most users won’t see any billing overlap or significant downtime.

If you're still under contract elsewhere, Vodafone offers a switching credit on selected full fibre plans. You’ll need to pay your current provider’s early termination fee first. Then, submit your final bill (showing the exit fee) via Vodafone’s app or website within 90 days. If approved, the credit — up to £200 depending on your plan — is applied to your Vodafone account and spread across future bills.

It won’t pay your old provider directly, but it does help reduce the cost of switching early.

Customer Support

We reviewed Vodafone’s customer service across Ofcom data, our own testing, and independent user reviews.

Ofcom’s 2025 quality report shows Vodafone has made progress. It had the shortest average call wait time for broadband and landline enquiries in 2024 — about 25 seconds — and one of the lowest abandonment rates. Complaint levels have dropped compared to previous years, though they’re still above top-rated providers.

Our direct support tests showed mixed results. A billing issue was resolved in three minutes. But a question about upload speeds needed escalation and took roughly 25 minutes to fully sort out.

From independent reviews, a pattern emerges: customers generally report smooth service after setup, with few needing help later. When faults do occur, the experience is hit or miss — some get quick resolutions, others report delays and repeat contacts.

Vodafone’s Pro 3 Wi-Fi Xperts team stands out with better feedback. This team handles home Wi-Fi issues and seems better trained than the general support line.

In short, Vodafone is no longer one of the worst for support — but it hasn’t joined the top-performing group either. Zen, Plusnet and EE still lead the pack in customer satisfaction.

What makes Vodafone broadband a good pick

Vodafone has great full fibre coverage across the UK, using both Openreach and CityFibre networks. In some areas, their top-end Pro 3 plans can reach up to 2.2Gbps.

Symmetrical upload and download speeds are available in areas covered by CityFibre and Community Fibre — great for users who regularly upload large files, stream, or work remotely.

The Pro 3 package offers extras like a Wi-Fi 7 router, mesh boosters, a coverage guarantee, and 4G backup. Together, these give you a more reliable connection than what most providers offer at similar prices.

Pricing is also competitive. Vodafone is often cheaper than BT and Sky on equivalent speed plans, which helps if you’re looking for fast broadband without paying more.

Essentials Broadband offers a £20/month social tariff with no mid-contract price hikes and flexible exit terms. It’s one of the better-value social tariffs currently on the market.

If you're switching mid-contract from another provider, Vodafone also offers up to £200 in switching credit, helping to cover any early exit fees.

Things to watch out for with Vodafone

Vodafone only offers 24 month contracts on its main broadband plans — there’s no option for a 12-month term or rolling monthly deal, which limits flexibility.

There’s also a built-in £3.50 price rise every April for both new and renewing customers. That adds up to around £42 to £63 more over two years, depending on when you sign up.

If your line uses the Openreach network, you won’t get symmetrical speeds. For example, the 500Mbps plan only includes 68Mbps upload, which may not be enough for regular cloud backups or video uploads.

Pro 3 plans come with extras like a Wi-Fi 7 router, mesh boosters, and 4G backup — but they also cost about £5 to £10 more each month. If you’re in a smaller household with lighter usage, you might not get much benefit from the extra features.

In some places, smaller fibre providers offer better prices for gigabit plans, often with symmetric upload speeds. They might not include all the bells and whistles, but they can offer better value overall.

Is Vodafone broadband right for you?

Vodafone’s broadband plans suit several types of homes really well:

For larger households with patchy Wi-Fi
Pro 3 plans are a good match if you’ve got a lot of rooms or dead zones. The combination of a Wi-Fi 7 router, mesh boosters, and a speed guarantee in every room helps with coverage — and the 4G backup keeps you online if the main connection drops.

For people working from home
Full fibre from Vodafone is reliable and low-latency, which is great for work calls and cloud apps. If you’re in an area with CityFibre or Community Fibre, you also get symmetrical speeds — meaning fast uploads and downloads.

For Vodafone mobile customers
You can get extra savings through Vodafone Together, which gives you a monthly discount for bundling broadband with your mobile plan.

For anyone eligible for social tariffs
The Essentials Broadband plan is straightforward: £20/month, 12-month contract, no mid-contract price rises, and flexible if your circumstances change. It’s one of the better low-income broadband options available.

When Vodafone might not be the best choice

You might want to look at other providers if:

• You need a 12-month or no-contract option
• Your area has better-priced gigabit fibre from smaller providers
• You want a full pay-TV package, not just Apple TV add-ons
• You need upload speeds as fast as downloads on Openreach (not possible — only altnets like Hyperoptic or Community Fibre offer that)

Final thoughts

Vodafone’s full fibre range combines fast speeds, solid Wi-Fi, and good value — especially when compared to big names like BT and Sky. The Pro 3 plans stand out, offering Wi-Fi 7, mesh boosters and 4G backup, all at prices that usually undercut the competition.

That said, the 24 month contract and annual price increase in April are worth factoring in. Make sure to calculate the total cost over two years, not just the promo price. If you live in an area served by local full fibre networks like Community Fibre or Hyperoptic, it’s worth comparing before you commit.

Check what network you’ll be using — Openreach means slower uploads, while CityFibre or Community Fibre gets you equal upload and download speeds. And take a moment to decide whether the Pro 3 features are something your household really needs.

For most homes, especially larger ones or those needing stable Wi-Fi throughout, Vodafone is a solid pick — with excellent router, good speeds, and affordably priced, though the longer contract may not suit everyone..