YouFibre Broadband Review

Quick View

• Speed range: 150Mbps to 8000Mbps (You 8000 averages 7000Mbps)
• Symmetrical speeds: Yes – upload and download speeds are identical on all packages
• Package options: Broadband only (no TV bundles)
• Contract options: 18-month or monthly rolling contracts
• Routers: Wi-Fi 7 routers included as standard on all plans (YouFibre Hub or Hub Pro depending on speed)
• Mid-contract price rise: No – fixed pricing guaranteed throughout your contract term
• Installation: Free for standard installations; engineer visit required (approximately 2 hours)
• Availability: Limited – approximately 2.8 million premises across 90+ UK towns and cities
• Starting price: From £23.99/month (You 150 package)
• Customer service rating: 4.7 out of 5 stars on Trustpilot (based on ~37,000 reviews)
• Our rating: 4.2 out of 5
• Key advantages: Symmetrical speeds, no mid-contract price rises, Wi-Fi 7 included, excellent value, loyalty promise for existing customers
• Main limitations: Limited coverage, no TV bundles, uses CGNAT (static IP costs £5/month extra)
• Best for: Content creators, remote workers, gamers, households wanting fair pricing and fast upload speeds
• Award: Uswitch Regional Broadband Provider of the Year 2025

Packages and Pricing

YouFibre keeps its broadband packages refreshingly simple. The provider offers five main speed options, each with symmetrical upload and download speeds – meaning you get the same speed in both directions.

• You 150: 150Mbps up and down from £23.99/month
• You 500: 500Mbps up and down from £30.99/month
• You 1000: 1000Mbps up and down from £29.99/month
• You 2000: 2000Mbps up and down from £34.99/month
• You 8000: 8000Mbps (average 7000Mbps) up and down from £99.99/month

All packages come with unlimited data usage, no setup fees for standard installations, and free installation. The entry-level You 150 plan starts at £23.99 per month, making it one of the most affordable full fibre options in the UK market. Note that the You 1000 package sometimes costs less than You 500 due to promotional activity.

For properties requiring non-standard installation work, YouFibre will conduct a survey and provide a quote before proceeding. Most installations qualify as standard with no additional charges.

Contract Options

YouFibre offers two contract lengths:

18-Month Contract: This is the standard option with the best pricing. You commit to 18 months and benefit from locked-in rates with no price increases during your contract term.

Monthly Rolling Contract: For those wanting flexibility, YouFibre also offers 30-day rolling contracts. Monthly costs are typically higher than the 18-month deals, but you can cancel with just 30 days’ notice.

The Price Guarantee

Here’s where YouFibre stands apart from the major providers. The company has committed to a fixed-price promise throughout your contract. Whatever price you agree at sign-up is what you’ll pay for the entire 18 months. There are no CPI+3.9% increases, no inflation-linked hikes, and no unexpected bills.

This matters more than ever. Major providers have shifted away from CPI-linked increases: Virgin Media moved to a flat £3.50 per month from 9 January 2025 and then to £4 per month from 2 October 2025, whilst BT and EE use a £4 per month model on many new contracts from 31 July 2025. YouFibre continues to fix prices for the full term, providing genuine cost certainty.

Loyalty Promise

In February 2025, YouFibre introduced a loyalty promise for existing customers. When your contract ends, you’ll have access to the same deals offered to new customers. This tackles one of broadband customers’ biggest frustrations – being penalised for loyalty with higher renewal prices.

YouFibre notifies customers 40 days before contract renewal with details of current offers. This transparency means you won’t suddenly roll onto expensive out-of-contract rates.

Early Termination

If you need to cancel within your minimum term, early termination fees apply. YouFibre calculates this based on the remaining months of your contract multiplied by your monthly fee. However, the 14-day cooling-off period allows you to cancel penalty-free if you change your mind shortly after installation.

If YouFibre consistently fails to deliver the minimum speeds promised and cannot fix the issue within 30 days, you’re entitled to cancel without paying early termination charges.

Speeds

YouFibre’s important feature is its symmetrical speeds across all packages. Whilst most UK providers offer fast downloads but sluggish uploads, YouFibre matches upload speeds to download speeds on every plan.

The symmetrical upload speeds also benefit gamers. Console updates, game downloads, and streaming to platforms like Twitch all benefit from the enhanced upload bandwidth.

You 150 (150Mbps): This package suits typical households with 3-4 people streaming HD video, browsing, and handling general internet tasks simultaneously. You could stream 6 HD Netflix streams at once with spare capacity. An 8GB file downloads in approximately 7 minutes.

You 500 (500Mbps): Suitable for larger households or those who regularly download large files. You could stream 20 4K streams simultaneously. That same 8GB file downloads in about 2 minutes.

You 1000 (1000Mbps): Perfect for heavy users, home workers with significant upload needs, or households with numerous connected devices. A 100GB game downloads in approximately 13 minutes.

You 2000 (2000Mbps): Tailored for power users, content creators, or households running home offices with multiple workers on video calls. Ideal for those who need guaranteed spare capacity for all scenarios.

You 8000 (8000Mbps): This sits in “extreme enthusiast” territory. Few households genuinely need this bandwidth, but it’s available for those with specific use cases like professional content creation, running home servers, or simply wanting the fastest connection available.

Performance and Reliability

Full fibre-to-the-premises technology doesn’t suffer from the same congestion issues as shared cable networks. YouFibre’s network performance remains consistent during peak evening hours (6pm-10pm) when broadband usage spikes across the UK.

Customer reports indicate minimal speed degradation during busy periods. The service maintains its performance whether you’re online at 3am or 8pm on a Saturday evening.

YouFibre operates on Netomnia’s FTTP network, which uses the latest infrastructure rather than upgraded older systems. Customer reports on reliability vary, with most users experiencing minimal downtime.

Opensignal’s December 2024 regional report shows YouFibre performing strongly in the North — winning multiple awards in the North East and North West. Customer speed tests consistently show the service performs close to advertised averages.

Customers on the You 1000 package regularly report achieving 900-950Mbps on ethernet connections, which aligns with the expected performance. Wi-Fi speeds naturally vary depending on device capability, distance from the router, and interference, but users commonly see 700-800Mbps over Wi-Fi 6 or Wi-Fi 7 connections.

The You 2000 package delivers genuine multi-gigabit speeds. Users report consistent 2Gbps performance when connected via ethernet using compatible equipment. However, you’ll need a 2.5Gbps or 10Gbps ethernet port on your computer to take full advantage.

YouFibre customers report ping times of 5-10ms on average, with some users seeing sub-5ms pings. This makes the service excellent for competitive online gaming where every millisecond counts.

YouFibre Routers

YouFibre made headlines on 12 August 2025 by becoming one of the first UK providers to include Wi-Fi 7 routers as standard across all residential packages at no extra cost. This decision sets them apart from major providers who typically reserve latest-generation routers for their fastest packages.

Wi-Fi 7 Technology

Wi-Fi 7 (technically 802.11be) is the newest wireless standard, offering several improvements over Wi-Fi 6:

• Multi-Link Operation (MLO): Devices can use multiple Wi-Fi bands simultaneously for more reliable connections
• 320MHz channels: Double the channel width of Wi-Fi 6 for higher speeds
• 4K-QAM: More efficient data encoding for faster transfer rates
• Improved latency: Better performance for gaming, video calls, and streaming

The practical benefit? Better performance when multiple devices are online simultaneously, lower latency for real-time applications, and more reliable connections throughout your home.

YouFibre supplies different routers depending on your chosen package:

YouFibre Hub (for You 150, You 500, and You 1000 packages):

• Wi-Fi 7 capable
• 3 x 1Gbps LAN ports
• 1 x 2.5Gbps LAN port
• 1 x 2.5Gbps WAN port
• Phone port for YouPhone service
• USB port

YouFibre Hub Pro (for You 2000 and You 8000 packages):

• Wi-Fi 7 capable (based on Sagemcom F@ST 5599)
• 4 x 1Gbps LAN ports
• 1 x 10Gbps LAN port
• 1 x 10Gbps WAN port
• Phone port for YouPhone service
• USB port

The Hub Pro’s 10Gbps ports are essential for customers on multi-gigabit packages who want to achieve maximum speeds via ethernet connection.

Using Your Own Router

YouFibre allows customers to use their own routers if preferred. The connection is standard ethernet from the ONT (Optical Network Terminal), so any router will work. However, using third-party equipment means you’ll need to handle configuration yourself, and customer support may be limited if issues arise.

Advanced users appreciate this flexibility, particularly those wanting specific features like better parental controls, advanced VPN capabilities, or more detailed network monitoring. You can also configure your preferred DNS services (such as Cloudflare’s 1.1.1.1 or Google’s 8.8.8.8) through your router settings.

YouMesh Wi-Fi Systems

For homes where a single router can’t provide complete coverage, YouFibre offers whole-home YouMesh Wi-Fi 7 boosters. Setup and management is via the YouFibre router interface and app, providing straightforward controls for extending coverage throughout your property.

The mesh units work together to create a seamless network throughout your home. As you move between rooms, devices automatically connect to the nearest, strongest signal without needing to manually switch networks.

YouFibre guarantees minimum 10Mbps in every room with YouMesh, or money back. The system covers medium to large homes effectively, eliminating dead spots that can plague single-router setups.

YouFibre Add-ons

YouPhone VoIP Service

YouFibre doesn’t use traditional landlines. Instead, they offer YouPhone, a Voice over Internet Protocol (VoIP) service that runs calls through your broadband connection.

Three YouPhone packages are available:

YouPhone (£5/month): Unlimited evening and weekend calls to UK landlines. Evenings typically mean after 6pm on weekdays, whilst weekend calling covers all day Saturday and Sunday.

YouPhone Plus (£10/month): Unlimited anytime calls to UK landlines. Make landline calls whenever needed without worrying about call charges.

YouPhone Pro (£15/month): Unlimited calls to UK landlines and mobiles anytime. This package suits those who regularly call mobile numbers.

You can port your existing landline number to YouPhone, maintaining the same number you’ve used for years. The process takes a few weeks and requires coordination with your previous provider.

Static IP Addresses

By default, YouFibre uses CGNAT (Carrier Grade Network Address Translation), where multiple customers share public IP addresses. This works fine for typical internet usage but creates issues for specific scenarios:

• Accessing your home network remotely via VPN
• Running servers (web, game, Plex media servers)
• Certain security camera systems requiring external access
• Some online gaming configurations
• Remote desktop applications

YouFibre offers static IP addresses for £5 per month. This gives you a dedicated public IP address that doesn’t change, essential for the scenarios above.

Some customers consider £5 monthly expensive compared to providers offering dynamic (but individual) IPs at no extra cost. However, it remains cheaper than business-grade connections whilst solving the CGNAT limitation.

No TV Service

YouFibre doesn’t offer television bundles. This is deliberate – the company focuses exclusively on broadband connectivity and avoids the complexity of TV packages.

For households wanting live TV, catch-up services, and premium channels, you’ll need separate arrangements:

• Sky Stream: Sky’s streaming service works with any broadband provider
• NOW: Month-to-month streaming with Entertainment, Cinema, and Sports passes
• Freeview: Free-to-air channels via aerial
• Netflix, Amazon Prime Video, Disney+: Subscription streaming services

Most modern households manage perfectly well without traditional TV packages, particularly with YouFibre’s fast speeds supporting multiple simultaneous 4K streams.

Planned Mobile Service

In March 2025, Netomnia’s CEO announced plans to launch mobile phone services through YouFibre sometime in 2025. Details remain limited, but reporting suggests the service may use the Vodafone-Three network wholesale. This would allow YouFibre to offer broadband and mobile bundles similar to Virgin Media’s Volt packages or EE’s combined offerings.

Watch this space for developments throughout 2025 as more information becomes available.

Installation Process

YouFibre’s installation requires an engineer visit since the service uses full fibre-to-the-premises technology. The process differs from standard broadband activation and involves both external and internal work.

YouFibre states that once you’ve ordered, installation typically occurs within two weeks. In practice, many customers report quicker turnarounds – often within one week – though this varies by location and engineer availability.

The installation takes approximately 90 minutes to 2 hours.

The engineer will:

1. Discuss router placement: They’ll recommend the best location based on your home’s layout, considering central positioning and avoiding obstacles
2. Drill through the wall: A small hole (typically 14mm-20mm diameter) connects the external fibre cable to your interior
3. Install the ONT box: This optical network terminal sits inside your home, converting fibre signals to ethernet
4. Set up the router: Connecting and configuring your YouFibre Hub or Hub Pro
5. Test the connection: Ensuring speeds meet expectations before leaving

In areas where fibre has just become available, waiting times may be longer as YouFibre works through backlogs of orders from residents eager to switch.

Coverage and Availability

YouFibre operates primarily on Netomnia’s 10Gbps-capable FTTP network, though it also retails on parts of CityFibre’s infrastructure in certain areas such as Middlesbrough. The network architecture supports symmetrical speeds up to 8Gbps for residential customers, with 10Gbps capability reserved for potential future expansion.

YouFibre’s main limitation is geographical availability. Unlike BT (available nationwide) or Virgin Media (covering 60%+ of UK homes), YouFibre only reaches properties passed by Netomnia’s network.

Current Coverage

As of October 2025, YouFibre’s network covers approximately 2.8 million UK premises across more than 90 towns and cities. The service is available across England, Scotland, Wales, and Northern Ireland, but coverage remains patchy rather than comprehensive.

Recent expansion has brought YouFibre to areas including:

• Doddington
• Downend
• Folkestone
• Irvine Bourtree
• Livingston
• Neath
• Oldham
• Oxford
• Purfleet
• Pontefract
• Mansfield
• Middlesbrough

Other covered areas include parts of Guildford, Woking, Liverpool, Wakefield, Lancaster, Belfast (South West), Aberdeen, and numerous smaller towns.

The restricted coverage means YouFibre isn’t an option for most UK households currently. This particularly affects:

• Rural areas: Whilst some rural towns have coverage, truly remote properties remain unserved
• Major city centres: Limited presence in central London, Manchester, Birmingham, and other major cities where existing providers already dominate
• Newly built estates: Some new developments may take time to receive YouFibre coverage even if nearby streets have access

For renters, flat dwellers, and those who move frequently, YouFibre’s limited coverage creates additional consideration. Moving house might mean losing YouFibre service if your new address falls outside their network, forcing a provider switch and potential early termination fees.

Customer Service and Support

YouFibre’s customer service reputation presents a mixed picture. The company scores exceptionally well on Trustpilot, yet scratch beneath the surface and you’ll find both glowing praise and frustrated complaints.

Trustpilot Ratings

As of 30 October 2025, YouFibre maintains an impressive Trustpilot score of approximately 4.7 out of 5 stars, with around 37,000 customer reviews. Approximately 90% of reviewers award five stars, placing YouFibre well ahead of major competitors:

• YouFibre: 4.7/5
• Virgin Media: 2.0/5
• BT: 1.6/5
• Sky: 4.4/5
• TalkTalk: 1.7/5

However, it’s worth noting that many reviews appear shortly after installation, when customers are still experiencing the “honeymoon period” rather than long-term service quality.

Contact Options

Support: 0330 822 2222 (10am-6pm, 7 days a week)
Sales: 0333 443 9694 (8am-8pm Monday-Friday; shorter weekend hours)
Business: 0330 818 1667
Live Chat: Available via My Account portal and mobile app
Email: Monitored 24/7 through the website contact form and hello@youfibre.com
Social Media: Active on Facebook and Twitter

YouFibre maintains social media presence and sometimes responds to public queries, though this shouldn’t replace proper support channels.

Response Times and Quality

Customer experiences with YouFibre support vary significantly:

Positive Experiences: Many customers report quick, helpful responses. Engineers and support staff frequently receive individual praise for patience, knowledge, and going above and beyond to solve problems. Issues often get resolved within minutes through live chat or phone support.

Negative Experiences: Other customers describe frustrating waits – sometimes 45-70 minutes on hold for phone support, or 30-50 minutes waiting for live chat agents who never join. Email responses can take days, with some customers reporting no reply despite multiple attempts.

The inconsistency suggests YouFibre’s support capacity struggles during busy periods. Customers attempting to contact support during outages or peak times face longer waits than those calling during quiet periods.

Common Praise Points

Reviews frequently highlight:

• Engineers’ professionalism and helpfulness during installation
• Quick resolution of technical issues when support responds
• Friendly, patient staff willing to explain technical details
• Proactive communication during planned maintenance
• Executive team intervention when standard support fails

Common Complaints

Recurring issues mentioned in negative reviews include:

Wait Times: Excessive holds on phone support, live chat abandonment, and slow email responses frustrate customers, particularly during outages when immediate help is needed.

Inconsistent Information: Different support agents sometimes provide contradictory information about technical issues, pricing, or contract terms.

Cancellation Difficulties: Several reviews mention struggles cancelling service, with customers unable to reach cancellation teams despite hours on hold.

Lack of Follow-Through: Support staff promise callbacks or email follow-ups that never materialise, forcing customers to restart the support process repeatedly.

Refund Delays: Some customers report lengthy waits for refunds after cancellation, particularly for unused service periods during the cooling-off period.

Limited Technical Depth: Whilst front-line support handles basic issues well, more complex technical problems sometimes require escalation to engineers or specialists who aren’t immediately available.

Support During Outages

Network outages occur occasionally, as with any provider. YouFibre’s response to outages has drawn mixed feedback:

Some customers report swift acknowledgment, regular updates, and quick resolution. Others describe lengthy outages (24+ hours) with minimal communication and difficulty obtaining status updates.

The company doesn’t always proactively notify affected customers of outages, meaning some people only discover problems when trying to report their own connection loss.

Account Management

YouFibre offers a “My Account” portal and mobile app for managing your service. Through these, you can:

• View and pay bills
• Track installation appointments
• Refer friends (earning £100 for both parties after three months)
• Manage account details
• Submit support tickets

Some customers note the account management system lacks features available from larger providers, such as detailed usage statistics or advanced router controls.

Complaints Escalation

If standard support doesn’t resolve your issue, YouFibre follows Ofcom’s complaints code:

1. Initial complaint through standard support channels
2. Escalation to complaints team if unresolved
3. After eight weeks or upon mutual agreement of deadlock, referral to Ombudsman Services (0330 440 1614, ombudsman-services.org)

YouFibre isn’t listed among Ofcom’s Automatic Compensation signatories, so unresolved complaints should proceed to Ombudsman Services after deadlock or eight weeks. Ombudsman Services offers free, independent dispute resolution for residential and small business customers, though you must exhaust YouFibre’s internal complaints process first.

Overall Support Assessment

YouFibre’s customer service quality appears highly dependent on timing and specific circumstances. During straightforward installations and normal operation, customers typically experience good support. During busy periods, outages, or complex issues, support quality deteriorates noticeably.

The company’s small size compared to BT or Virgin Media means fewer resources during peak demand periods, but also allows for more personalised service when things go well.

Pros and Cons

Advantages

True Symmetrical Speeds: YouFibre delivers identical upload and download speeds across all packages. This symmetry benefits content creators, remote workers, cloud users, and gamers significantly. Few UK providers match this offering.

Competitive Pricing: YouFibre consistently costs less than BT, Virgin Media, and Sky for equivalent speeds. The You 1000 package offers exceptional value compared to similar gigabit packages elsewhere.

No Mid-Contract Price Rises: Whilst major providers implement annual increases (Virgin Media £4/month, BT/EE £4/month on many contracts), YouFibre locks your price for the entire contract. This transparency means predictable bills without nasty surprises.

Wi-Fi 7 Included: Providing latest-generation Wi-Fi 7 routers (from 12 August 2025) across all packages at no extra cost gives YouFibre a technological edge. Most providers restrict advanced routers to expensive packages.

Excellent Customer Satisfaction: The 4.7/5 Trustpilot rating significantly exceeds industry giants. Installation quality receives particular praise.

Loyalty Promise: Existing customers get access to new customer deals when renewing, tackling the “loyalty penalty” plaguing the broadband industry.

Full Fibre Technology: True FTTP connections offer better reliability and performance than part-fibre or cable alternatives.

Simple Packages: Straightforward pricing without confusing bundles or hidden charges. You know exactly what you’re getting.

Award-Winning Service: Uswitch Regional Broadband Provider of the Year 2025 recognises YouFibre’s quality.

Flexible Contracts: Choose between 18-month commitments or month-to-month flexibility depending on your needs.

Extreme Speed Options: The You 8000 package offers speeds barely available elsewhere in the UK residential market.

Disadvantages

Limited Coverage: Only available to approximately 2.8 million premises across 90+ towns. Most UK households can’t access YouFibre currently.

No TV Bundles: Households wanting integrated TV packages must look elsewhere or arrange streaming services separately.

CGNAT by Default: Using shared IP addresses creates issues for VPN access, running servers, or certain gaming configurations. Static IPs cost £5 monthly extra.

Inconsistent Support: Whilst many customers receive excellent service, others face long wait times, unanswered emails, and difficulty reaching support during problems.

Network Maturity: As a relatively new provider with expanding infrastructure, occasional outages and teething problems affect some areas.

Installation Delays: Some customers report installations occurring months later than initially quoted, particularly in newly covered areas.

Equipment Return Required: Must return routers and ONT boxes after cancellation, with potential charges for non-return.

Moving House Limitations: YouFibre’s restricted coverage means moving house could force service cancellation if your new address lacks coverage.

No Online Account Features: The account management portal lacks advanced features available from more established providers.

VoIP Phone Limitations: YouPhone service won’t work during power cuts, affecting emergency call access without mobile backup.

Variable Router Quality: Some customers report router Wi-Fi performance issues requiring mesh extenders or third-party equipment.

Who Should Choose YouFibre?

YouFibre is ideal for:

• Households within their coverage area seeking great value
• Content creators needing fast upload speeds
• Remote workers regularly uploading large files or on video calls
• Gamers wanting low latency and quick updates
• Households frustrated with annual price hikes from major providers
• Those prioritising customer service quality
• Tech enthusiasts wanting cutting-edge Wi-Fi 7 technology
• Families needing multiple simultaneous 4K streams
• Anyone wanting transparent, fair pricing

Who Should Look Elsewhere?

Consider alternatives if you:

• Live outside YouFibre’s current coverage areas
• Need integrated TV and broadband bundles
• Want comprehensive guaranteed response times
• Move house frequently and need nationwide coverage
• Run business-critical services requiring SLA guarantees
• Prefer established providers with decades of track record
• Need specific features like native dynamic IPs without CGNAT

Verdict and Recommendation

YouFibre delivers what UK broadband customers have wanted for years: ultrafast symmetrical speeds at fair prices without the industry’s usual tricks. The company’s commitment to transparent pricing, no mid-contract increases, and treating loyal customers fairly sets a standard others should follow.

Performance and Value

The technical service is excellent. True full-fibre connections deliver consistent speeds matching advertised averages, with symmetrical upload bandwidth that genuinely transforms how you use the internet. Whether you’re uploading a 50GB project to Dropbox, hosting a Zoom call, or streaming to Twitch, YouFibre’s symmetrical speeds eliminate the upload bottlenecks plaguing most UK connections.

Pricing offers exceptional value. Paying £23.99 monthly for 150Mbps symmetrical speeds, or £29.99 for gigabit service, significantly undercuts BT, Virgin Media, and Sky. The You 8000 package at £99.99 monthly provides speeds barely available elsewhere in residential UK broadband.

Including Wi-Fi 7 routers across all packages demonstrates YouFibre’s commitment to providing cutting-edge technology without tiered equipment strategies. Most providers charge premiums for latest-generation hardware or restrict it to expensive packages.

The Coverage Caveat

YouFibre’s Achilles heel remains availability. Unless you live within their 2.8-million-premises footprint across 90+ towns, the service simply isn’t an option. This fundamental limitation prevents YouFibre from challenging major providers for market share despite superior value and performance.

If YouFibre serves your address, count yourself fortunate. If not, you’re stuck waiting for network expansion that may never reach your street.

Customer Service Reality

The customer service picture is mixed. Many customers receive exemplary support – quick responses, knowledgeable staff, and problems resolved efficiently. Others face frustratingly long waits, unanswered communications, and repeated escalations before issues get addressed.

This inconsistency suggests YouFibre’s support infrastructure hasn’t kept pace with customer growth. During quiet periods or straightforward queries, the experience is excellent. During outages, peak times, or complex technical issues, support quality deteriorates noticeably.

For households who rarely need support, this might not matter. If you work from home or run a business relying on your connection, the variable support quality becomes concerning.

Installation Excellence

One area where YouFibre consistently excels is installation. Customer reviews overwhelmingly praise engineers’ professionalism, neat workmanship, and helpful attitudes. The installation experience sets a positive tone, even if subsequent support occasionally disappoints.

Industry Recognition

Winning Uswitch’s Regional Broadband Provider of the Year 2025 validates YouFibre’s approach. The award recognises their efforts “raising the bar for broadband where it matters most” – a fitting description for a provider prioritising fair pricing, genuine speeds, and customer satisfaction over market dominance.

The Bigger Picture

YouFibre represents what alternative network providers can achieve when they focus on doing one thing exceptionally well. Rather than complicated bundles, confusing pricing, or aggressive upselling, YouFibre offers straightforward broadband that works as advertised at fair prices.

The company’s fixed-price guarantee and loyalty promise address two of customers’ biggest frustrations with major providers. No more mid-contract shock increases. No more paying premium rates after years of loyalty whilst new customers get better deals.

Final Recommendation

If YouFibre serves your address, seriously consider switching. The combination of symmetrical gigabit speeds, transparent pricing, Wi-Fi 7 technology, and customer satisfaction levels far exceeding major providers makes them an excellent choice for most households.

Value Rating: 4.5/5
Exceptional value across all speed packages. Only the £5 monthly static IP charge prevents a perfect score.

Performance Rating: 4.5/5
Symmetrical speeds, low latency, and consistent performance deliver outstanding results. Occasional network teething problems in newly covered areas prevent full marks.

Customer Service Rating: 3.5/5
Excellent when things go well, frustrating during problems. Inconsistency prevents a higher rating despite many positive experiences.

Overall Rating: 4.2/5
Outstanding service held back only by limited coverage and variable support quality. For those within their network, YouFibre offers some of the UK’s best broadband value.

The broadband landscape is changing. Providers like YouFibre are proving customers don’t need to accept annual price hikes, asymmetrical speeds, and complicated bundles. If you can get YouFibre at your address, you’re looking at one of the UK’s most compelling broadband offerings.

Comparison with Major Providers

Understanding how YouFibre stacks up against established providers helps determine whether switching makes sense for your household.

YouFibre vs BT

Coverage: BT operates nationwide on the Openreach network, covering over 16 million properties with full fibre. YouFibre reaches just 2.8 million premises. BT wins on availability by an enormous margin.

Speeds: BT’s fastest residential package offers 900Mbps downloads with 110Mbps uploads (Full Fibre 900, £44.99/month). YouFibre’s You 1000 provides 1000Mbps both directions for £29.99/month. YouFibre offers better speeds and symmetrical uploads at significantly lower cost.

Pricing: BT’s Full Fibre 100 (150Mbps) costs £29.99 monthly. YouFibre’s You 150 (also 150Mbps) costs £23.99 monthly. YouFibre undercuts BT on equivalent speeds across the range.

Price Rises: BT implements £4 monthly increases on many new contracts from 31 July 2025. YouFibre guarantees fixed prices throughout your term.

Customer Service: BT scores 1.6/5 on Trustpilot versus YouFibre’s 4.7/5. Customer satisfaction heavily favours YouFibre.

Bundles: BT offers TV, mobile, and home phone bundles. YouFibre focuses solely on broadband. Choose BT for integrated packages, YouFibre for standalone broadband.

Verdict: If YouFibre serves your address, they offer better value, faster speeds, and superior customer satisfaction. BT’s advantage is nationwide coverage and comprehensive bundles.

YouFibre vs Virgin Media

Coverage: Virgin Media reaches 17.8 million premises (60%+ of UK homes) with gigabit capability. YouFibre’s 2.8 million premises pale in comparison.

Technology: Virgin Media primarily uses cable (DOCSIS), though newer areas get full fibre. YouFibre exclusively offers FTTP. Full fibre typically delivers more reliable performance.

Speeds: Virgin Media’s Gig1 offers 1130Mbps downloads but only 52Mbps uploads for £39 monthly. YouFibre’s You 1000 provides 1000Mbps symmetrical for £29.99 monthly. YouFibre wins decisively on upload speeds and pricing.

Virgin Media offers 2Gbps in some full fibre areas, matching YouFibre’s You 2000 but typically at higher cost.

Price Rises: Virgin Media moved from CPI increases to a flat £3.50 per month from 9 January 2025, then to £4 per month from 2 October 2025. YouFibre maintains fixed pricing throughout contracts.

Customer Service: Virgin Media scores 2.0/5 on Trustpilot versus YouFibre’s 4.7/5. YouFibre vastly outperforms on customer satisfaction.

Bundles: Virgin Media offers comprehensive TV, mobile, and broadband bundles through their Volt packages. YouFibre offers broadband only.

Reliability: Virgin Media’s cable network can suffer congestion during peak times. YouFibre’s FTTP maintains consistent performance.

Verdict: YouFibre offers better value, symmetrical speeds, superior customer service, and fair pricing. Virgin Media provides wider coverage and integrated TV/mobile bundles. For broadband-only households within YouFibre’s coverage, YouFibre is the stronger choice.

YouFibre vs Sky

Coverage: Sky uses Openreach’s network, offering nationwide coverage. YouFibre’s limited footprint can’t compete on availability.

Speeds: Sky’s Ultrafast package delivers 900Mbps downloads with asymmetrical uploads for approximately £42 monthly. YouFibre’s You 1000 offers 1000Mbps symmetrical for £29.99 monthly.

Pricing: Sky’s prices typically sit between BT and YouFibre. YouFibre offers better value on equivalent speeds.

Price Rises: Sky implements annual price increases but allows penalty-free cancellation within 30 days of notification. YouFibre doesn’t increase prices mid-contract.

Customer Service: Sky scores 4.4/5 on Trustpilot, closer to YouFibre’s 4.7/5 than other major providers. Both offer above-average customer satisfaction.

Bundles: Sky excels at integrated packages combining broadband, TV, mobile, and streaming. YouFibre focuses exclusively on broadband.

Verdict: Sky suits households wanting comprehensive entertainment bundles with reliable nationwide coverage. YouFibre delivers better broadband value with symmetrical speeds and fixed pricing for those within their coverage area.

YouFibre vs Alternative Networks (Hyperoptic, Community Fibre, Gigaclear)

Similarities: These providers share YouFibre’s full fibre focus, competitive pricing, and regional coverage limitations. All offer symmetrical speeds and challenge major providers on value.

Coverage: Each altnet covers different areas. Hyperoptic focuses on urban flats, Community Fibre dominates parts of London, Gigaclear targets rural areas. Check specific availability for each.

Pricing: Alternative networks compete closely on price. Community Fibre sometimes undercuts YouFibre (£19 monthly for 200Mbps). Hyperoptic’s pricing sits similar to YouFibre’s range.

Speeds: Most altnets offer comparable speed ranges. Community Fibre reaches 3Gbps, Hyperoptic offers up to 1Gbps typically, YouFibre stretches to 8Gbps.

Customer Service: Altnet customer service generally exceeds major providers. Specific experiences vary by company and timing.

Verdict: If multiple altnets serve your address, compare specific pricing and contract terms. Most offer similar value propositions with full fibre technology and fair pricing.

Frequently Asked Questions

Can I use my own router with YouFibre?

Yes. The ONT (fibre connection box) outputs standard ethernet, so any router works. However, using third-party equipment means you’ll handle configuration yourself, and customer support may be limited if issues arise. YouFibre’s included Wi-Fi 7 routers perform well for most households.

Does YouFibre increase prices mid-contract?

No. YouFibre guarantees fixed pricing throughout your contract term. Whatever monthly price you agree at sign-up remains unchanged for the entire 18 months. This differs from BT, Virgin Media, and most major providers who implement annual increases during contracts (typically £4/month on new contracts).

What happens when my YouFibre contract ends?

YouFibre’s loyalty promise means you’ll receive notification 40 days before contract end with details of current offers. You can choose from the same packages available to new customers, avoiding the loyalty penalty common with major providers. If you don’t actively choose a new package, you’ll roll onto a monthly rolling contract at your current price.

Can I keep my existing phone number with YouPhone?

Yes. YouFibre can port your existing landline number to their YouPhone VoIP service. The process takes a few weeks and requires coordination with your current provider. Contact YouFibre to initiate number porting when ordering YouPhone.

How long does YouFibre installation take?

The engineer visit typically takes 90 minutes to 2 hours once they arrive. From order to installation completion, YouFibre aims for within two weeks, though many customers report installations happening within one week. In newly covered areas or during busy periods, waits may extend longer.

What if YouFibre speeds are consistently slower than advertised?

If download speeds consistently fall below minimum guaranteed levels and YouFibre cannot fix the issue within 30 days, you’re entitled to cancel without paying early termination fees. Contact YouFibre’s technical support first to allow them opportunity to investigate and resolve speed issues before exercising this right.

Does YouFibre work during power cuts?

No. Like all full fibre and cable broadband services, YouFibre requires mains electricity to power the ONT and router. During power cuts, your internet connection won’t work. This also affects YouPhone service, preventing emergency calls via 999 or 112. Keep a charged mobile phone as backup for emergencies.

Can I take YouFibre with me if I move house?

Only if your new address falls within YouFibre’s coverage area. Check availability at your new address through their postcode checker. If YouFibre doesn’t serve your new location, you’ll need to cancel, potentially incurring early termination fees depending on remaining contract length.

What’s the difference between YouMesh and YouMesh Pro?

Both YouMesh systems now use Wi-Fi 7 technology. The distinction relates to which speed packages they’re designed for – standard YouMesh suits You 150 and You 1000 packages, whilst YouMesh Pro is tailored for You 2000 and You 8000 packages requiring multi-gigabit performance throughout the home.

Do I need a static IP address?

Most households don’t. YouFibre uses CGNAT (shared public IP addresses) by default, which works fine for typical internet usage including streaming, browsing, and gaming. You need a static IP (£5/month) only if you: run servers, access home networks remotely via VPN, use certain security cameras requiring external access, or have specific gaming/application requirements.

Can I cancel within 14 days without penalty?

Yes. YouFibre offers a 14-day cooling-off period from installation. Cancel within this window and you’ll receive a refund for unused service, minus any days you’ve already used. You must return equipment (ONT and router) to avoid charges.

How does YouFibre compare to Openreach-based providers?

YouFibre primarily uses Netomnia’s separate full fibre network (plus some CityFibre infrastructure), not Openreach. This means YouFibre’s availability differs from BT, Sky, Plusnet, TalkTalk, and other Openreach-based providers. YouFibre offers symmetrical speeds which most Openreach providers don’t match, along with competitive pricing and no mid-contract price rises.

Does YouFibre offer business packages?

Yes. YouFibre offers business broadband with the same speed options as residential packages. Business customers may have access to additional features like Service Level Agreements (SLAs), though pricing and terms differ from residential offerings. Contact YouFibre directly for business-specific information.

How do I contact YouFibre if something goes wrong?

Support: 0330 822 2222 (10am-6pm, 7 days a week)
Sales: 0333 443 9694 (8am-8pm Monday-Friday; shorter weekend hours)
Business: 0330 818 1667
Live Chat: Available via My Account portal and mobile app
Email: Monitored 24/7 through hello@youfibre.com

Can I get compensation for outages?

YouFibre isn’t listed among Ofcom’s Automatic Compensation signatories. For service failures or issues, contact YouFibre directly to discuss resolution. Unresolved complaints can proceed to Ombudsman Services after eight weeks or upon mutual agreement of deadlock.

Further Reading