GoFibre Broadband Review

GoFibre Broadband Deals

GoFibre offers four residential broadband packages:

• GoFibre 150
• GoFibre 300
• GoFibre 500
• GoFibre MAX with a 1,000Mbps speed

Customers can choose a 12-month or 24-month contract:

• The 24-month packages have lower promotional monthly prices and include free standard installation.
• The current 24-month offer also includes symmetrical upload speeds without the normal £5 monthly add-on charge.
• The 12-month packages cost more each month but reduce the minimum commitment by one year.

A 12-month contract can be more suitable if you expect to move soon. Early termination charges can apply when you leave during the minimum term, including when GoFibre is unavailable at your new home.

Switching credit

GoFibre offers up to £200 towards eligible early termination charges from your previous provider:

• Select the switching credit when ordering.
• Submit evidence of the charge within 90 days of GoFibre activating your service.
• GoFibre credits the actual termination charge to your account, up to the £200 limit.

Offer: Up to £200 switching credit

Annual price increases

GoFibre applies fixed price increases rather than an inflation-based calculation:

• Broadband packages increase by £3.50 every 1 December, starting in December 2026.
• Call Plan+ increases by £1.
• Other add-ons increase by 50p.
• The broadband price rises by a further £5 after the minimum term unless you agree to a new deal.

Compensation

GoFibre is not part of Ofcom’s voluntary automatic compensation scheme. It uses its own compensation policy:

• Delayed One Touch Switch: £6.46 for each qualifying day.
• Missed installation appointment: £32.31.
• Total service loss lasting more than three working days: £10 credit, which you must claim.
• Total service loss lasting more than seven working days: one month’s subscription or £75, whichever is lower.

Report faults promptly because compensation periods start from the date GoFibre receives the fault report.

Cancellation after a delay

A 30-day activation delay does not automatically give you the right to leave without paying an early termination charge.

GoFibre allows penalty-free cancellation in specific circumstances, including a material breach that remains unresolved for 30 days after you report it. Keep appointment confirmations, emails and fault-reference numbers in case you need to challenge a decision.

Speeds and upload performance

GoFibre displays a peak-time speed for each package. Its terms define the normally available speed during the 8pm–10pm busy period as 90% of the package’s headline speed. Your order confirmation will show the minimum speed for your connection.

Download and upload speeds

Package	Download speed	Current promotional upload speed	Normal upload speed
GoFibre 150	150Mbps	150Mbps	30Mbps
GoFibre 300	300Mbps	300Mbps	30Mbps
GoFibre 500	500Mbps	500Mbps	50Mbps
GoFibre MAX	1,000Mbps	1,000Mbps	100Mbps

Current symmetrical-speed offer

The current 24-month packages include Balanced Broadband without its normal £5 monthly charge. This gives each package an upload speed equal to its download speed.

The normal upload speeds apply when Balanced Broadband is not included. Check the order summary to confirm whether the add-on remains free for the full contract.

Upload performance

• Symmetrical speeds are better for frequent large uploads, content creation, remote working and running several video calls at once..
• A 30Mbps upload speed is sufficient for video calls, photo backups and sending documents.
• Upload speeds of 50Mbps or 100Mbps reduce waiting times for larger cloud backups, videos and gaming streams.

GoFibre routers, mesh and security

The router supplied by GoFibre depends on your broadband package:

Package	Included router
GoFibre 150	Standard Router
GoFibre 300	Standard Router
GoFibre 500	Standard Router
GoFibre MAX 1000	Advanced Router

Standard Router

The Standard Router is a dual-band WiFi 6 model with 2.4GHz and 5GHz bands. It uses 2×2 MIMO on each band and includes MU-MIMO and beamforming, which improve connections when several compatible devices use the network.

It has two Gigabit Ethernet LAN ports. Wireless security includes WPA3, while the router also offers firewall and denial-of-service protection.

You can use the GoFibre app to:

• Change the WiFi name and password
• View and pause connected devices
• Create a guest network
• Run speed tests
• Install software updates
• Check network performance

Advanced Router

The Advanced Router comes with the MAX 1000 package. It remains a dual-band WiFi 6 router, but it has six wireless streams: 2×2 on the 2.4GHz band and 4×4 on the 5GHz band.

It also offers 160MHz channel width, OFDMA, MU-MIMO, beamforming and Target Wake Time. These features improve wireless capacity and efficiency in larger homes with numerous connected devices.

The connections include:

• One 2.5Gbps WAN port for the Optical Network Terminal
• Four Gigabit Ethernet LAN ports
• Two phone ports
• One USB 2.0 port

The 2.5Gbps socket connects the router to the Optical Network Terminal. It is not a LAN port. Each wired device is therefore limited to a maximum 1Gbps Ethernet connection through the supplied router.

Cyber Shield and parental controls

Both routers include WPA3 wireless security, but Cyber Shield is a separate network-security service. It blocks known malicious websites, helps prevent unrecognised devices from joining the network and sends alerts through the GoFibre app.

The current MAX offer includes Cyber Shield at no extra charge. This is a promotional benefit rather than a permanent feature of the Advanced Router, so check the order summary before signing up.

Parental controls are available through the separate Wi-Fi Wizard add-on. It lets you set internet schedules, apply content filters, monitor usage and prioritise selected devices or activities.

Mesh WiFi coverage

Both routers work with GoFibre’s Enhanced Wi-Fi mesh equipment. GoFibre supplies additional mesh routers that connect wirelessly to the main router and extend coverage into rooms with a weak signal.

Place each mesh unit between the main router and the room requiring better coverage. Thick stone walls, several floors and long or L-shaped layouts can still require more than one additional unit.

For the best connection:

• Place the main router in an open, central position
• Keep it away from cupboards, televisions and large metal objects
• Use Ethernet for desktop computers, games consoles and media servers
• Use the 5GHz band for faster speeds at shorter distances
• Use the 2.4GHz band when greater range is more important than speed

Ethernet avoids wireless interference and offers a more consistent connection for gaming, large file transfers and video calls.

Third-party routers and mesh systems

Do not assume that bridge mode is available on every GoFibre router. Ask GoFibre technical support to confirm compatibility before connecting a third-party router or existing mesh system.

The Optical Network Terminal converts the incoming fibre signal into Ethernet. The GoFibre router then manages the home network, WiFi and connected devices.

Some existing customers still use older GoFibre-branded Zyxel equipment. Its ports, controls and compatible mesh equipment differ from the current Standard and Advanced Routers.

Installation Process

Full fibre installation involves running an optical cable from the street to an ONT (optical network terminal) inside your home, usually positioned near a power socket and the entry point. Most homes complete this in half a day. Long driveways, blocked ducts or conservation area restrictions can extend the timeline.

GoFibre includes free installation with 24-month contracts. The company has recently run promotions like “don’t pay until 2026”, bundling free months at the start of service – useful during seasonal campaigns.

On installation day, the engineer brings two main pieces of equipment: the ONT and your router. They light the fibre, connect the router and test the service. If you plan to use your own mesh system, have it ready. Ask the engineer to position the ONT where you actually want your router or main switch to live, which saves running long patch cables afterwards.

Day-to-Day Performance

FTTP services deliver low latency and consistent evening speeds. You won’t see the busy-hour slowdowns that affect older cable or copper connections in congested areas. If your evening Netflix session or Teams call stutters, the issue usually comes from in-home Wi-Fi constraints: a device stuck on 2.4GHz, a console downloading a major patch, or a laptop two rooms away behind a chimney breast.

Wire your heavy-use devices and reserve Wi-Fi for mobile gadgets. If you work from home with frequent video calls, the 300Mb plan and above offers enough download bandwidth while the fully 50Mb or fully 100Mb upload speed on faster packages keeps screen sharing and cloud syncing smooth.

GoFibre earns an “Excellent” rating on Trustpilot, with recent reviews praising installation crews and local support experiences. Public review scores fluctuate over time, so check the current rating directly rather than relying on older snapshots.

Add-Ons and Extras

GoFibre offers several upgrades that can transform a basic connection into a whole-home system with better coverage, faster management and enhanced security. Here’s what each add-on does, who benefits most, and practical guidance so you only pay for features you’ll actually use.

Advanced Router (£5/month)

The Advanced Router is GoFibre’s premium gateway. It offers Wi-Fi 6, includes a 2.5-gigabit Ethernet port, and links to the GoFibre app so you can view live speeds, change guest access, pause devices and monitor network health from your phone. If you choose the 500Mb or MAX 1000 plan, the faster LAN port helps you pull full speeds over a wired connection to a gaming PC, console or media server, while Wi-Fi 6 improves capacity when many devices connect simultaneously.

Antenna design and beamforming concentrate signal towards active devices, which improves performance in rooms several walls away. In large or awkward homes, the Advanced Router also acts as a hub for mesh – pair it with extra nodes to spread Wi-Fi into loft conversions, garden offices or long Victorian terraces. If your property has thick stone walls or an outbuilding, expect to add mesh; no single router overcomes structural challenges.

Who should pay for it? Busy households with 500Mb or 1000Mb plans, gamers who want low latency on a wired port plus strong wireless for other devices, and anyone who values simple control through the app. If you’re on 150Mb or 300Mb in a small flat, the Standard Router usually covers your needs unless you specifically want the app controls and extra capacity the Advanced model brings.

Enhanced Wi-Fi (£5/month per extra router)

Enhanced Wi-Fi is GoFibre’s mesh add-on. You keep your main router where the fibre enters your home, then add one or more mesh nodes to create a single Wi-Fi network with seamless roaming. The goal is simple: remove dead spots and maintain high speeds at the edges of your property. This upgrade suits homes on multiple floors, long floorplans, or properties with thick internal walls.

Placement matters more than anything. Position the extra node halfway between the main router and the weak area, not right next to either. If you already own a quality mesh kit, ask GoFibre to set the supplied router to bridge mode so your mesh manages channels and roaming. If you prefer a fully supported setup without third-party equipment, Enhanced Wi-Fi keeps everything under one app.

Wi-Fi Wizard

GoFibre references Wi-Fi Wizard alongside its Wi-Fi features as a way to simplify setup and optimisation. Think of this as guided help for getting the best from your equipment – ideal if you’re not confident choosing channels, positioning nodes or reading signal strength. Because the wording on the site can change, check your order basket for how Wi-Fi Wizard is delivered (in-app guidance, remote help or a setup service) and whether any charge applies. If you’re already comfortable with mesh placement and Ethernet runs, you may not need this; if you’re not, it can save considerable trial and error.

Balanced Broadband (£5.26/month)

Balanced Broadband raises upload speeds to match your download speed. The upgrade transforms performance:

• On 150Mb, upload increases from 30Mb to 150Mb upload speed
• On 300Mb, upload increases from 30Mb to 300Mb upload speed
• On 500Mb, upload increases from 50Mb to 500Mb upload speed
• On 1000Mb, upload increases from 100Mb to 1000Mb upload speed

Why does this matter? Upload speed is the performance you feel when you share large files, run cloud backups, post 4K video clips, stream gameplay with a camera feed, or present on a video call while syncing folders in the background. If your home handles large media libraries, uses multi-camera video calls, or shares content to the cloud throughout the day, this upgrade transforms how responsive everything feels. For content creators and remote workers, £5.26 per month often offers the least-cost way to remove a bottleneck without changing plans.

Two tips: First, wired devices benefit most because Ethernet guarantees the link between your device and the router; Wi-Fi always shares bandwidth with other activity. Second, if you choose MAX 1000 and add Balanced Broadband, you’re effectively running a symmetric gigabit service – plan your storage and backup schedules accordingly.

Cyber Shield (£2.50/month)

Cyber Shield offers network-level protection controlled in the GoFibre app. It blocks known malicious domains, alerts you if a new or unknown device tries to connect, and helps filter risky sites across every device on the network – laptops, phones, smart TVs and tablets included. Because it runs at the gateway, you don’t need to install an app on every device, which helps with guests and older equipment.

Think of it as a first layer of defence. Keep operating systems and browsers updated, and still run device-level protection on computers where you store work files. For families, combine Cyber Shield with separate child profiles or guest SSIDs so you can pause specific devices without shutting down the whole home.

Call Plan+ (£8.50/month)

Call Plan+ moves voice calls to your fibre connection using VoIP. You plug a handset into the router, keep your existing number, and make and receive calls without paying for a legacy copper line. The plan includes unlimited calls to UK mobiles and landlines, with the convenience of one bill and straightforward setup.

If you have children, look for parental controls in the router’s admin app or set device-level profiles. If you prefer your own mesh kit, contact support about bridge mode operation so you can keep your familiar app and settings. GoFibre promotes local customer service as a key difference from national ISPs. If short call queues and engineers who know your area matter to you, this could influence your decision when comparing similar prices.

Choosing the right GoFibre plan

Current 24-month offers include symmetrical upload speeds with every GoFibre package. This means each plan offers an upload speed equal to its download speed.

GoFibre 150

Choose GoFibre 150 if keeping the monthly cost down is your priority. Its 150Mbps download and upload speeds are sufficient for everyday browsing, video calls, 4K streaming and cloud backups.

The package includes the Standard WiFi 6 Router and offers enough bandwidth for most smaller households.

GoFibre 300

Choose GoFibre 300 for a home where several people regularly stream, join video calls or download files at the same time.

Its 300Mbps symmetrical connection doubles the bandwidth of the entry-level package. It is a useful middle option for multi-device homes that do not need the extra capacity of the 500Mbps plan.

GoFibre 500

Choose GoFibre 500 if you frequently download large games, upload video files or use several 4K streams simultaneously.

The 500Mbps upload speed also suits content creation, large cloud backups and remote work involving sizeable files. This package comes with the Standard WiFi 6 Router.

GoFibre MAX 1000

Choose GoFibre MAX if you want GoFibre’s fastest residential connection and regularly transfer very large files. It offers symmetrical 1Gbps speeds, giving heavy users substantial download and upload capacity.

MAX includes the Advanced WiFi 6 Router, which has more wireless streams and four Gigabit Ethernet ports. The current offer also includes Cyber Shield antivirus protection without an additional monthly charge.

A 1Gbps package is unnecessary for most typical households. It is better suited to homes with several heavy users, frequent large downloads and uploads, or equipment capable of using gigabit speeds.

Moving to a faster package increases the broadband speed reaching your router. It does not automatically improve WiFi coverage. If weak signals are the main problem, GoFibre’s Enhanced Wi-Fi mesh add-on is more appropriate than upgrading solely for additional speed.

Switching to GoFibre

One Touch Switch

Select One Touch Switch when placing your order. GoFibre will contact your current broadband provider and arrange the cancellation.

Your existing provider will confirm any final charges before the switch. Once the GoFibre service is working, the old broadband service should end automatically. Do not cancel it yourself unless you have chosen to manage the switch separately.

Services such as paid TV subscriptions do not always move or end with the broadband connection. Check these separately with your existing provider.

Switching credit

GoFibre pays eligible broadband early termination charges up to £200. You must opt in when placing your order.

After GoFibre activates your service, pay the charge from your previous provider and email the following information to switching@gofibre.co.uk:

• Your name and home address
• Your GoFibre account number
• The final bill showing the early termination charge
• Evidence that you paid the charge

Send the claim within 90 days of activation and include “Switching credit” in the email subject line.

GoFibre processes successful claims within seven days. The credit is added to your GoFibre account and reduces future broadband or add-on payments. It is not paid as cash and does not include TV cancellation fees, outstanding call charges or unrelated costs.

Keeping your landline number

Add Call Plan+ when ordering if you want a digital home phone service. You can request to transfer your existing landline number without a porting charge.

The transfer normally takes 14 days and requires a number-transfer form. Keep the existing phone line active until GoFibre confirms that the transfer has finished.

Call Plan+ uses VoIP, so the handset connects to the GoFibre router rather than the old telephone wall socket. It requires working broadband and electricity. Customers who depend on their landline should discuss emergency-call arrangements with GoFibre before switching.

Coverage and expansion

GoFibre offers full fibre broadband in parts of Aberdeenshire, Angus, East Lothian, Fife and the Scottish Borders. Its northern England coverage includes Northumberland and Teesdale.

The network combines GoFibre-funded construction with Project Gigabit contracts for rural premises that are not included in other planned broadband upgrades.

Completed builds in northern England

GoFibre completed its North Northumberland Project Gigabit build in September 2025, four months ahead of schedule. It was the first Project Gigabit contract in the UK to reach completion.

The company installed 415km of fibre between rural communities from Seahouses to Wooler. More than 3,800 homes and businesses can now access gigabit-capable broadband through this project.

GoFibre also completed its Teesdale contract in September 2025. This brought gigabit-capable coverage to approximately 4,400 homes and businesses in and near Barnard Castle, Middleton-in-Teesdale, Mickleton and West Auckland.

Project Gigabit in Scotland

GoFibre is delivering two major Project Gigabit contracts in Scotland:

• A £26 million build reaching approximately 13,000 premises in the Scottish Borders and East Lothian
• A £105 million build reaching approximately 63,000 premises across North East Scotland

The North East contract includes rural areas of Aberdeenshire, Aberdeen City, Angus, Dundee, Moray, Highland and parts of Perth and Kinross.

Construction started in January 2026. The first connections became available in May 2026 in Edzell, Inverbervie and Longforgan, followed by further construction in places such as Auchenblae and Letham.

GoFibre also plans additional privately funded construction alongside the government-backed work. Together, these builds will add at least 100,000 premises to its North East Scotland network.

Checking availability

Coverage can differ between neighbouring streets because GoFibre activates each section as construction finishes. Use the postcode checker to see whether your home is:

• Ready to order
• Included in a planned build
• Not currently within the rollout

Registering an interest lets GoFibre notify you when service becomes available, but it does not guarantee that your home will be included in a future build.

Comparing GoFibre to National Providers

The fairest comparison involves checking your postcode on the same day across multiple providers. On Openreach full fibre, common alternatives include BT, Sky, Plusnet and Vodafone. On CityFibre, Vodafone and several altnets often offer symmetric uploads or faster upload speeds at the same download speed.

GoFibre’s promotional pricing on 500Mb and MAX 1000 plans frequently costs less than equivalent national FTTP deals in covered streets, particularly during Black Friday and other seasonal campaigns. The 150Mb and 300Mb plans target price-conscious customers who still want full fibre benefits.

Upload speed comparison: MAX 1000’s fully 100Mb upload speed can lag behind symmetric 900Mb plans from some CityFibre ISPs. Content creators who push hundreds of gigabytes monthly should compare those options too. Openreach 500Mb plans occasionally offer 68Mb upload versus GoFibre’s 50Mb – that extra 18Mb helps with large photo libraries and offsite backups.

The message isn’t “GoFibre wins every comparison” – it’s “check the basket and include upload speeds in your decision”.

Final verdict

GoFibre is a good regional alternative to the major broadband providers. Its current 24-month offers include symmetrical upload speeds, while 12-month contracts give customers more flexibility at a higher monthly cost.

The 150Mbps, 300Mbps and 500Mbps packages include the Standard WiFi 6 Router. MAX includes the more capable Advanced Router, with six wireless streams and four Gigabit Ethernet ports. Cyber Shield is a separate security service included with the current MAX offer rather than a permanent router feature.

Coverage remains limited compared with national providers, but GoFibre continues to expand. It completed the North Northumberland and Teesdale Project Gigabit builds in 2025, while the first connections from its North East Scotland contract became available in May 2026. Availability still varies between neighbouring streets, so a postcode check is essential.

The 500Mbps and MAX packages offer competitive speeds under the current promotions, particularly while symmetrical uploads remain included. Compare the total contract cost against local Openreach, CityFibre and other full-fibre alternatives, including GoFibre’s fixed December price increases.

One Touch Switch removes most of the cancellation work. Customers facing eligible broadband exit fees can also claim up to £200 switching credit after paying their previous provider and submitting evidence within 90 days of activation.

GoFibre applies automatic bill credits for eligible delayed switches and missed installation appointments. Compensation for a complete service loss follows a different process and must be claimed if the fault remains unresolved for more than three working days.

GoFibre is best for households within its coverage that want fast FTTP broadband, symmetrical speeds and access to a regional customer service team. Customers who need nationwide availability, WiFi 7 equipment or a multi-gigabit connection should compare other providers.

Working from home

Video calls and remote desktops use relatively little bandwidth. Connection quality depends more on latency, jitter, packet loss and whether another device is saturating the connection.

GoFibre 150 is sufficient for one or two people working remotely, including simultaneous video calls and ordinary cloud syncing. GoFibre 300 adds more capacity for a multi-device home where calls, streaming and downloads often happen together.

GoFibre 500 is better for photographers, video editors and other remote workers who regularly transfer large files. MAX 1000 reduces transfer times further and includes the Advanced Router, which has more wireless streams and four Gigabit Ethernet ports.

Current 24-month offers include an upload speed equal to the download speed on every package. This is a promotional addition, so confirm the upload speed shown in the order summary.

Connect the main work computer by Ethernet where possible. Set cloud-backup software to limit its bandwidth or schedule large transfers outside meeting hours. This prevents uploads from increasing latency during video calls.

Gaming recommendations

Online gaming uses little bandwidth compared with streaming or downloading games. Latency, jitter and packet loss have a greater effect on gameplay than the difference between a 150Mbps and 1Gbps package.

GoFibre 150 has enough bandwidth for online gaming and normal household use. Choose 500Mbps or MAX if faster game downloads and large release-day updates are a priority. The faster packages shorten download times but do not automatically reduce latency.

Connect a games console or PC by Ethernet for the most consistent connection. WiFi 6 offers efficient multi-device performance, but walls, interference and distance from the router can still increase latency.

The current symmetrical 150Mbps upload speed is already more than sufficient for streaming gameplay with a camera feed. MAX is better suited to households that livestream, upload large video files and run several bandwidth-heavy activities simultaneously.