Wi-Fi 6 Adoption in UK Grows, But Speed Gaps Remain
Ookla has just released a detailed analysis based on data from millions of speed tests conducted via Speedtest.net. The report focuses on a persistent issue across the broadband sector: the mismatch between advertised broadband speeds and the real speeds customers experience in their homes. While broadband infrastructure continues to improve—particularly with wider full fibre availability—actual
BT Confirms £4 Mid-Contract Hike for New Customers
BT has confirmed it will raise broadband prices by £4 annually for customers joining on or after 31 July 2025. This follows Ofcom’s regulatory update that replaced inflation-based mid-contract hikes with fixed, upfront increases. While the move brings greater pricing visibility, it also locks in steeper annual adjustments for consumers. The change affects BT, Plusnet
Virgin Media Uses Lumi AI to Improve Customer Support
Virgin Media and O2 have introduced Lumi AI, a smart new tool that supports their agents in handling customer issues more quickly and efficiently. The goal is to cut down waiting times and help customers get better, quicker solutions. The Reason Behind Lumi AI’s Arrival The UK broadband market is under growing pressure to improve
Why UK Broadband Prices Are Going Up in 2025
A recent Tarifica study revealed that UK broadband prices have risen by 7.86% between 2023 and 2025, a stark contrast to declining broadband prices in France, Germany, Spain, Italy, and the Netherlands. The UK broadband market has usually been competitive, with big providers and new networks keeping prices in check. This unexpected rise is a
Community Fibre 1Gb Broadband London – £155 Voucher Offer
London is seeing rapid expansion of full fibre broadband, providing residents with ultra-fast internet connections. Community Fibre has quickly become one of the leading full fibre broadband providers in the capital, offering highly competitive pricing, extremely fast download speeds, and symmetrical uploads. One of the best deals available right now is their 1Gb broadband package,
Vodafone Full Fibre 910 Eligible Postcodes UK – Check Coverage 2025
Vodafone Full Fibre 910 is one of the fastest residential broadband plans available in the UK. It uses full fibre-to-the-premises (FTTP) infrastructure to deliver download speeds close to 1Gbps, making it suitable for households with high-bandwidth needs. But unlike standard fibre services, Full Fibre 910 isn’t available everywhere. Its availability depends entirely on whether your
Vodafone UK Unveils One-Agent Support for Broadband and Mobile
Vodafone has introduced a new customer service feature called “Just Ask Once”, aimed at fixing long-standing frustrations in UK broadband and mobile support. The promise is simple: one agent handles your issue from start to finish. This means no more repeated explanations, long wait times, or being passed around multiple departments. But beyond the headline,
Openreach Introduces New FTTP Broadband Status Checker
Checking fibre availability just got simpler and clearer for UK residents thanks to Openreach’s updated Fibre Checker. Previously, many found it hard to understand exactly when fibre-to-the-premises (FTTP) would reach their home. The latest update significantly improves clarity by offering six clear status indicators, helping households gauge exactly where their property sits in Openreach’s build-out
UK 5G Performance and Coverage: What the Latest Reports Show
The UK was among the early adopters of 5G technology, promising revolutionary changes to mobile broadband connectivity. However, recent industry data reveals that despite initial enthusiasm, the UK lags significantly behind other European countries in terms of real-world 5G availability, standalone (SA) network deployments, and overall user experience. What’s holding the UK back, and how
Virgin Media and EE: Broadband Providers Under Fire for Poor Value
A new report from Which? has reignited concerns about how major UK brands treat their customers. From broadband providers to airlines, mobile operators to retailers, several high-profile names have been called out for poor customer service, opaque pricing, and failure to deliver value for money. Among them, Virgin Media and EE stand out for reasons
