Connect Fibre broadband review – Is it any good?

Connect Fibre offers full fibre broadband with symmetrical speeds, Wi-Fi 7 routers on its main packages, and a pricing approach that avoids mid-contract price rises.

Latest deals

Connect Fibre pricing varies by postcode, but its core residential plans follow a simple four-package range. These prices are the standard monthly prices on a 24 month contract for areas served directly by Connect Fibre’s network.

Before you sign up

Connect Fibre broadband plans

Connect Fibre’s core range is easy to understand. Each plan gives you symmetrical bandwidth, unlimited usage, free setup and a Wi-Fi 7 router as standard on its main residential packages.

Fibre250 – £25/month

Offer: £19 per month for the first six months, then £25 per month thereafter.

Fibre250 is the entry point for full fibre in Connect Fibre areas. It suits:

• browsing, shopping and banking
• HD streaming on a few devices
• video calls for work and school
• cloud backups and photo uploads that feel far quicker than older part-fibre services

Fibre500 – £29/month

Offer: £19 per month for the first six months, then £29 per month thereafter.

Fibre500 is the best all-rounder for many homes. It suits:

• 4K streaming on multiple TVs
• larger households with lots of phones, tablets and smart home kit
• frequent uploading (the 500Mbps upload speed matters if you send large files)

Fibre1000 – £39/month

Offer: £19 per month for the first six months, then £39 per month thereafter.

Fibre1000 targets busy homes that want lots of spare capacity. It suits:

• multiple people streaming in 4K while others game online
• working from home with frequent video calls plus large uploads
• households that want fast downloads without waiting for updates and big game files

Fibre2000 – £55/month

Offer: £19 per month for the first six months, then £55 per month thereafter.

Fibre2000 is multi-gigabit broadband. It is more than most homes need day-to-day, but it has a real use case if your household regularly shifts very large files. It suits:

• content creation and large cloud uploads
• multi-device homes where many people download big files at the same time
• anyone who wants the quickest possible downloads and uploads available on Connect Fibre’s residential range

Essentials (social tariff) – £20/month

Connect Fibre also offers an Essentials social tariff for eligible households. The plan focuses on a guaranteed 150Mbps download speed and uses a Wi-Fi 6 router while stocks last.

If you qualify, it can be a practical way to get full fibre performance at a predictable monthly price without paying for speeds you won’t use.

Bundles: Wi-Fi, TV, families and gaming

Connect Fibre makes its add-ons available individually, but its bundles often work out cheaper than bolting everything on separately.

Wall to Wall Wi-Fi bundles (broadband + Connect Mesh)

These packages add Connect Mesh for wider Wi-Fi coverage, while keeping the broadband plan simple.

• Wall to Wall Wi-Fi Pro Bundle (Fibre250 + Connect Mesh): £33/month
• Wall to Wall Wi-Fi Max Bundle (Fibre500 + Connect Mesh): £37/month
• Wall to Wall Wi-Fi Ultimate Bundle (Fibre1000 + Connect Mesh): £47/month

These are suitable for homes where the router can’t reach every room reliably, or where you have thick walls, multiple floors, or a lot of devices online at once.

Stream bundles (broadband + Connect TV)

Connect TV is Connect Fibre’s TV platform delivered via a set-top box. It combines live TV and apps in one interface, and you can add multi-room for an extra monthly fee per additional room.

• Stream Ultimate Bundle (Fibre1000 + Connect TV): £49/month

Connect Fibre also offers Stream Pro (Fibre250 + Connect TV) and Stream Max (Fibre500 + Connect TV). Based on Connect Fibre’s standard plan pricing and the £10/month Connect TV add-on, these typically work out at:

• Stream Pro: £35/month
• Stream Max: £39/month

(Your checkout price depends on postcode and any active promotion.)

Big Family Bundle (broadband + TV + Mesh)

This bundle combines Fibre1000 with Connect TV and Connect Mesh at one monthly price:

• Big Family Bundle: £55/month

It’s a good choice for larger households that want both wide Wi-Fi coverage and an all-in-one TV add-on.

Gaming bundles

Connect Fibre offers two gaming-focused bundles that combine faster broadband with extras that matter for certain setups (especially when you want port forwarding or remote access).

• Big Gaming Bundle: £49/month
• Level Up Bundle: £59/month

The Level Up Bundle includes Fibre2000 plus Connect Mesh and Connect IP (static IP). Connect Fibre also lists Connect TV as included in Level Up alongside its streaming and family bundles.

If you mainly play online games, you do not need multi-gigabit broadband just to get low latency. Fibre500 or Fibre1000 is usually plenty. These gaming bundles make more sense if you also want a static IP, better Wi-Fi coverage, and a single bill for everything.

Performance and reliability

Full fibre normally gives:

• low latency that feels responsive for gaming and video calls
• consistent speeds at peak times compared with older part-fibre services
• fewer issues caused by distance to the cabinet, because fibre runs to your home

Your Wi-Fi performance can still vary based on your home layout, where the router sits, and how crowded the local Wi-Fi bands are. That’s why Connect Fibre pushes Connect Mesh heavily for larger properties.

Routers and Wi-Fi

Wi-Fi 7 as standard on main packages

Connect Fibre includes Wi-Fi 7 routers on its main residential plans. Wi-Fi 7 can improve performance in busy homes because it can deliver more capacity, lower latency, and better efficiency when many devices connect at the same time.

Even with Wi-Fi 7, the speed you see over Wi-Fi depends on:

• where you place the router
• wall thickness and number of floors
• how modern your devices are (many devices still connect using Wi-Fi 5 or Wi-Fi 6)

Connect Mesh: whole-home coverage

Connect Mesh costs £10 per month as an add-on (and it’s included in the Wall to Wall bundles). It’s designed for homes that struggle with weak signal in certain rooms.

Connect Fibre also attaches a Wi-Fi guarantee to Connect Mesh. In simple terms, if you do not get the minimum promised Wi-Fi speed in every room, you can claim a refund of one month’s Connect Mesh subscription (the exact process and conditions sit in the terms).

Router apps and controls

Connect Fibre’s knowledge base references both Linksys and TP-Link (Aginet) setups, which suggests the router model can vary. Either way, an app-based setup tends to make it easier to:

• see which devices connect
• check signal quality around the home
• change Wi-Fi name and password
• set up guest Wi-Fi and parental controls (where available on the router model supplied)

If you want advanced controls or you already own a high-end router, you can usually use your own kit, but you may need the correct WAN settings for the connection.

CGNAT, static IP and port forwarding (Connect IP)

Connect Fibre’s residential service can place customers behind CGNAT by default. That’s fine for normal use like streaming, browsing and gaming, but it can get in the way if you need inbound connections.

Examples where a static IP helps:

• hosting a game server
• remote access to CCTV or a NAS
• running a home server
• using port forwarding reliably

Connect Fibre sells a static IPv4 address as the Connect IP add-on for £5 per month.

Coverage and availability

Connect Fibre does not use Openreach for its core residential service. It builds and runs its own full fibre network in selected towns and communities, and it continues to expand.

That means you must check by postcode. If Connect Fibre is available, its checker should confirm:

• which packages you can order
• your expected connection timeline
• which bundles and add-ons you can add

Connect Fibre also offers free in-home appointments with local advisors in some areas, which could help if you’re unsure about router placement or whether you need mesh.

Installation

Connect Fibre includes free expert installation as standard.

A typical full fibre install involves:

• running a fibre cable to your property (if it’s not already there)
• fitting an ONT (the small box on the wall where the fibre terminates)
• placing and configuring the router in a sensible location for Wi-Fi coverage

If the engineer needs to do non-standard work, Connect Fibre can charge an additional one-off fee. You’ll usually know this after the install survey or when the engineer assesses what’s needed.

Customer service and complaints

Connect Fibre offers UK-based customer service seven days a week.

Contact options include:

• phone (01223 080 790)
• email (support@connectfibre.co.uk)
• WhatsApp and other messaging options
• online chat
• a customer portal where you can log and track tickets

Connect Fibre also publishes a network status page that lists incidents and planned maintenance notes.

If a complaint goes unresolved, Connect Fibre points customers to Ombudsman Services (Communications) as its Alternative Dispute Resolution route.

Is Connect Fibre any good?

Connect Fibre looks like a very good choice if it’s available at your address and you want symmetrical full fibre with simple pricing.

Fibre500 and Fibre1000 stand out, because they give a lot of bandwidth for busy homes without pushing the price into multi-gigabit territory. The bundles also make sense if you need better Wi-Fi coverage or you want TV on the same bill.

The main drawback is coverage: you might love the product, but you can only get it where Connect Fibre has built its network.

Pros

• Symmetrical speeds on the main full fibre packages
• No mid-contract price rises on residential broadband packages
• Wi-Fi 7 included on main plans
• Useful add-ons: Connect Mesh, Connect TV, Connect Phone, Connect IP
• Strong bundle range, including family and gaming options
• Free standard installation

Cons

• Limited availability compared with national providers
• You may need Connect Mesh in larger homes to get strong Wi-Fi in every room
• A static IP costs extra if you need port forwarding and inbound access

Alternatives to Connect Fibre

If Connect Fibre is not available, or you want to compare:

If your area has Openreach FTTP

• BT, EE, Sky and Plusnet often give strong availability and a wide range of speeds up to 900Mbps.

If your area has CityFibre

• Vodafone, TalkTalk, Zen and others offer full fibre packages with competitive pricing, sometimes including symmetrical uploads depending on the product.

If you live in a supported building

• Hyperoptic often provides symmetrical speeds and can be a good choice for flats.

If you want another symmetrical alt-net

• Community Fibre (London) can be worth checking if you live in its network area.

About Connect Fibre

Connect Fibre trades under Fibre Assets Ltd. The company is registered in England (company registration number 11156085) and lists its registered office at Second Floor, Sundial House, 114 Kensington High Street, London, W8 4NP.

FAQs

Is Connect Fibre full fibre?
Yes. It offers full fibre broadband (FTTP), with fibre running to your home.

Are upload speeds the same as download speeds?
On its main packages, Connect Fibre offers symmetrical speeds, so the upload speed is the same as the download speed.

Can I add a static IP?
Yes. Connect Fibre sells a static IPv4 address as the Connect IP add-on for £5 per month.

Do I need Connect Mesh?
Not always. Smaller homes can do well with the standard router, but multi-storey homes or properties with thick walls often get better Wi-Fi coverage with a mesh add-on.

Does Connect Fibre raise prices mid-contract?
Connect Fibre states it does not apply mid-contract price hikes on its residential broadband packages.

What are the main broadband plans?
Fibre250, Fibre500, Fibre1000 and Fibre2000, plus an Essentials social tariff for eligible households.