London-based full fibre provider Community Fibre has launched a new promotion giving customers double the broadband speed on selected 24-month plans at no extra cost. The offer is available until 2 November 2025 and applies to a range of packages, from entry-level fibre to multi-gigabit broadband.
What is the offer?
The promotion is called “Extra speed. No extra cost” and gives customers a free upgrade to the next speed tier without changing the monthly price. It applies to selected 24-month contracts only, and customers who sign up before 2 November will lock in the doubled speed for the duration of their minimum term.
As with all Community Fibre plans, prices are set to increase by £2 each April. This is separate from the doubling promotion and is written into the contract terms. It means that while the doubled speed remains, the monthly bill will still rise slightly each year.
Community Fibre plans now
The new speed tiers available under this offer are:
- 100 Mbps upgraded to 200 Mbps for £19 per month until March 2026
- 300 Mbps upgraded to 600 Mbps for £21 per month
- 500 Mbps upgraded to 1 Gbps for £23 per month
- 1 Gbps upgraded to 2 Gbps for £25 per month
- 2.5 Gbps upgraded to 5 Gbps Premium WiFi for £39 per month
All plans include unlimited data, a free router, and no setup fee. Installation is free of charge. The Premium WiFi package comes with extra features such as guaranteed whole-home coverage, a bespoke engineer visit, and priority support.
Check availability in your area and view exclusive Community Fibre deals
About Community Fibre
Community Fibre is a London-only broadband provider that builds and operates its own full fibre (FTTP) network. Unlike older fibre-to-the-cabinet (FTTC) services that rely on copper cables for the final stretch, Community Fibre delivers fibre directly into the home.
The company offers symmetric speeds, meaning upload and download are the same across all tiers. This is particularly useful for remote workers, online content creators, and anyone who needs reliable high-capacity upload.
Coverage
Community Fibre’s network is focused on London. It is available to around 1.3 million homes and is expanding across boroughs where demand is high. Availability can vary depending on whether you live in a house or a multi-dwelling block, so a postcode check is required to confirm service.
Installations are usually scheduled within a few days, and customers are provided with an Optical Network Terminal (ONT) as part of the setup.
Pricing and contract terms
All offers are based on 24-month contracts. Once the initial contract ends, prices can increase unless you recontract or switch provider. In addition to the £2 April increase, out-of-contract rates are typically higher, so it is worth keeping track of renewal dates.
Community Fibre allows customers a standard cooling-off period, giving a chance to cancel if the service does not meet expectations.
Customer service and support
The provider has developed a strong reputation for customer service, with Trustpilot reviews showing a higher average rating than many national providers. Customers highlight fast engineer visits, responsive support, and reliable performance across busy households.
Those who opt for Premium WiFi receive added benefits including guaranteed coverage in every room, tailored setup, and priority access to support teams.
Is the offer any good compared with other providers?
Against Virgin Media, Community Fibre’s double-speed promotion stands out for its upload speeds. Virgin’s plans often provide faster downloads but far lower uploads, while Community Fibre’s symmetric service appeals to users who need balanced performance.
Compared to providers on the Openreach network, such as BT, Sky, or Vodafone, Community Fibre offers faster upload, fewer mid-contract price rises, and generally lower monthly costs for gigabit-level speeds. However, Openreach providers have wider national coverage, so availability remains the deciding factor.
In terms of alternative fibre networks like Hyperoptic or CityFibre, the value depends on location. Hyperoptic also provides symmetric speeds, but Community Fibre’s double-speed deal makes gigabit and multi-gigabit packages cheaper in many London postcodes.
Who should consider it?
Households with heavy streaming, online gaming, or multiple people working from home are most likely to benefit from the doubled speeds. For example, the 600 Mbps or 1 Gbps tiers are ideal for busy shared houses or families with high demand. The 5 Gbps Premium package is aimed at tech-savvy households that want guaranteed whole-home WiFi and extra support.
For smaller households, even the 200 Mbps plan now delivers enough capacity for video calls, 4K streaming, and cloud backup without congestion.
Small print and eligibility
The promotion is available to new customers signing a 24-month term before 2 November 2025. Existing customers may need to recontract or upgrade to qualify. All upload speeds are doubled in line with the downloads, maintaining the provider’s symmetric approach.
The £2 April increase applies during the promotional period, and customers should be aware of what the cost will look like across the full contract.
How to sign up
Prospective customers need to check their postcode on Community Fibre’s website to confirm coverage. The sign-up process involves selecting a plan, booking an installation slot, and preparing a space at home for the ONT and router. Those moving from another provider should also check whether they need to give notice or request a number transfer.
FAQs
Which plans are doubled in speed?
All five core plans from 100 Mbps to 2.5 Gbps are doubled in speed on 24-month terms until 2 November 2025.
Do upload speeds increase too?
Yes, upload speeds are symmetric and double along with downloads.
Does the £2 April price rise still apply?
Yes, it is part of the contract and applies regardless of the speed upgrade.
Can I switch without downtime?
Most customers experience minimal downtime during installation, but arrangements depend on the previous provider.
What is the difference between Standard and Premium WiFi?
Premium includes whole-home coverage, priority support, and a bespoke engineer setup.
Verdict
Community Fibre’s “Extra speed. No extra cost” offer is one of the best broadband promotions currently available in London. By doubling speeds across its tiers, the provider makes entry-level and mid-tier packages far more attractive while keeping monthly costs below many rivals.
The main drawbacks are the £2 annual price rise and the 24-month lock-in, but for households in London where Community Fibre is available, the value is hard to beat. Those needing faster upload speeds or multi-gigabit performance will find the promotion especially worthwhile.
