Articles
News articles about latest events that happen in UK broadband market plus information, reviews and analysis.
TalkTalk, Virgin Media, O2 Top Ofcom’s Latest Complaints Report
Ofcom has released its quarterly telecoms complaints data for Q1 2025, revealing which UK providers received the most customer complaints across broadband, mobile, landline, and pay TV services. The data reflects complaints made directly to Ofcom, not those reported to providers or
CityFibre Reveals Plans for 100Gbps Full Fibre Broadband Upgrade
CityFibre is getting ready for the next big leap in broadband. Its full fibre (FTTP) network already covers about 4.5 million homes and can handle speeds up to 10Gbps. Now, the network provider is planning to upgrade even further, with future technology
Wi-Fi 6 Adoption in UK Grows, But Speed Gaps Remain
Ookla has just released a detailed analysis based on data from millions of speed tests conducted via Speedtest.net. The report focuses on a persistent issue across the broadband sector: the mismatch between advertised broadband speeds and the real speeds customers experience in
BT Confirms £4 Mid-Contract Hike for New Customers
BT has confirmed it will raise broadband prices by £4 annually for customers joining on or after 31 July 2025. This follows Ofcom’s regulatory update that replaced inflation-based mid-contract hikes with fixed, upfront increases. While the move brings greater pricing visibility, it
Virgin Media Uses Lumi AI to Improve Customer Support
Virgin Media and O2 have introduced Lumi AI, a smart new tool that supports their agents in handling customer issues more quickly and efficiently. The goal is to cut down waiting times and help customers get better, quicker solutions. The Reason Behind
Why UK Broadband Prices Are Going Up in 2025
A recent Tarifica study revealed that UK broadband prices have risen by 7.86% between 2023 and 2025, a stark contrast to declining broadband prices in France, Germany, Spain, Italy, and the Netherlands. The UK broadband market has usually been competitive, with big
