Virgin Media Q1 2025 – FTTP Network Hits 6.8M Homes, Customer Numbers Fall
Virgin Media O2 (VMO2) has released its Q1 2025 financial and network performance results, offering a snapshot of its progress in full fibre broadband, mobile coverage, and customer growth. While the operator’s fibre network continued to expand, the report also revealed a slowdown in new broadband connections and a modest drop in mobile users. The
UK Telecom Complaints Report Q4 2024
Ofcom’s latest quarterly report is out, and it doesn’t look great for some of the UK’s biggest telecom providers. The Q4 2024 complaints data reveals who’s struggling with customer satisfaction – and who’s keeping things on track. This time, NOW Broadband and TalkTalk recorded the highest broadband complaints. O2 topped the mobile complaints list, and
Full Fibre Broadband Rollout Expands in Scotland and Hampshire
The UK’s fibre rollout is gaining pace with two major developments under Project Gigabit. Openreach has secured a £157 million contract to connect tens of thousands of remote Scottish homes and businesses, while CityFibre’s first homes are now live in Hampshire as part of its £104 million contract. These builds target locations that have long
NOW Broadband Ends Support for Hub 2 Routers
NOW Broadband, the budget broadband brand from Sky, is ending support for its default router on older fibre plans. From 31st July 2025, the NOW Hub 2 will no longer receive firmware updates or be eligible for replacement if it fails. This affects customers still on FTTC (Fibre to the Cabinet) “Super Fibre” packages. If
Sky Broadband to Launch New WiFi Max Hardware
Sky Broadband is preparing to introduce a new range of WiFi Max devices in May 2025. This update will bring an upgraded Sky Max Hub router and new Sky Max Pod WiFi extenders, offering better support for faster fibre connections. The timing coincides with Sky’s wider expansion into full fibre broadband services delivered over CityFibre’s
Remote-Friendly UK Cities with Fast and Reliable Broadband
Working from home is now a regular part of life for many people in the UK. Whether it’s full-time or part of a hybrid routine, remote work depends on more than just a quiet room and a laptop. It needs cities to deliver stable broadband, support consistent upload speeds, and offer services that keep things
UK Broadband Rankings: Best and Worst Providers 2025
The latest annual broadband satisfaction survey from Which? has revealed significant gaps in service quality between UK internet providers. Based on feedback from over 4,000 UK broadband customers, the report ranks the country’s major ISPs by overall satisfaction, customer support, speed reliability, and value for money. While providers like Zen Internet, Plusnet, and Utility Warehouse
London Ranks Bottom in UK 5G Speed and Reliability Study
London may be the UK’s capital, but when it comes to 5G mobile performance, it continues to fall behind. A new analysis from Ookla, the network benchmarking company behind Speedtest.net, reveals that London ranks at the bottom of 5G performance tables among 11 major UK cities. Despite improvements in coverage and availability, the capital lags
Ultrafast vs Superfast Broadband: The Best ISPs in the UK
A recent analysis of home broadband performance in the UK shows that households with ultrafast broadband connections—defined as having average download speeds over 300Mbps—experience a noticeably better and more consistent internet service compared to those using superfast connections, which offer speeds between 30Mbps and 300Mbps. The findings are based on data from Opensignal, which evaluated
PlusNet Begins IPv6 Trials on High Touch Broadband Network
PlusNet, a UK broadband provider owned by the BT Group, has started trialling IPv6 support on its High Touch broadband network. The trial is taking place on what PlusNet calls its High Touch network, which is used by some customers with more customised settings, such as those using a static IP address or extra firewall
