Ofcom reveals broadband, phone, pay TV and mobile complaints

Ofcom Broadband, TV, phone and Mobile complaintsThe UK’s communications regulator Ofcom today revealed the volume of complaints related to broadband, home phone, mobile and pay TV operators in its latest quarterly report.


The number of broadband complaints received by Ofcom during Q3 2019 showed that EE, Sky, Post Office and BT received less complaints while Vodafone, Plusnet, TalkTalk and VIrgin Media generated more complaints than the industry average ( 14 complaints per 100,000 customers ).

Home Phone

When it comes to landline complaints in Q3 2019, Vodafone, TalkTalk, Plusnet and Virgin Media attracted more complaints when compared to other providers – EE, Sky BT and Post Office.

Pay TV

Ofcom report showed that Virgin Media TV service produced more complains than its rivals TalkTalk, BT and Sky. Sky TV continued to be the top operator in this sector with the least number of complaints.


Mobile sector attracted the least number of consumer complaints, however, Vodafone and Virgin Mobile, followed by BT Mobile and Sky Mobile generated more complaints than the industry average of 4 complaints per 100,000 customers. Despite its larger size of customers, EE generated just 2 complaints per 100,000 customers.

Broadband, phone, pay TV and Mobile complaints Q3 2019

BroadbandHome PhonePay TVMobile
Vodafone (26) Vodafone (18) Virgin Media (14)  Vodafone (7)
Plusnet (22) TalkTalk (17) BT (12)  Virgin Media (7)
TalkTalk (22) Plusnet (17) TalkTalk (8)  BT Mobile (5)
Virgin Media (20) Virgin Media (16) Sky (2)  Sky Mobile (4)
BT (13) Post Office (9) Three (4)
Post Office (10) BT (8)  ID Mobile (4)
Sky (5)Sky (5)  O2 (3)
EE (5)EE (4)  EE (2)
 Tesco Mobile (1)

Over-all, the report highlighted the increasing trend in Virgin Media complaints across all the sectors – broadband, phone and pay TV. while Sky and EE had the least number of complaints in broadband and home phone sectors. In pay TV also, Sky has just outperformed its rivals with the lowest number of complaints.

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