Sky Broadband Offers Free Upgrade to Full Fibre in FTTP Areas

Sky Broadband has started rolling out free Full Fibre upgrades to customers still using part-fibre (FTTC, SOGEA, or SoG.Fast) services. Users in areas now covered by FTTP networks from either Openreach or CityFibre are receiving direct messages via SMS and WhatsApp, inviting them to upgrade to Sky’s Full Fibre 100 plan at no extra cost.

This move is part of Sky’s strategy to futureproof its customer base as the UK gradually retires copper-based broadband infrastructure.

Sky Full Fibre: Who Can Upgrade Free?

The offer is currently available to Sky customers on part-fibre packages, provided FTTP coverage is live at their address. Sky is using both Openreach’s extensive full fibre network, which covers around 19 million UK premises, and CityFibre’s expanding network, which has reached over 4.5 million homes.

Customers don’t need to pay extra or restart their contract. If your address is eligible, Sky will contact you directly, or you can get in touch to request the upgrade.

What Comes with the Upgrade?

Sky is offering its Full Fibre 100 plan, which provides average download speeds of 100Mbps and upload speeds around 18Mbps. Users keep their existing Sky Talk landline number if they have one. Contract length remains unchanged, so if you have three months left, that still applies post-upgrade.

The switch includes engineer installation, as FTTP requires a fibre line to be run to your home. You’ll also need an Optical Network Terminal (ONT), which acts as the modem. Many customers will already have a compatible Sky router, but if not, a new one is supplied.

How to Accept the Upgrade

Users receiving messages from Sky can reply “Yes” to confirm. Sky will process the upgrade within 48 hours and email installation details. Customers can also contact Sky or visit a retail location to enquire.

If you’re eligible and don’t respond, your FTTC line continues to operate, but you could be missing out on better performance without paying more.

Important Considerations for VOIP

Full Fibre broadband uses VOIP for landline services, which means your home phone will work through your broadband connection. If you rely on a healthcare or emergency alarm that connects via a traditional phone line, you’ll need to check compatibility before switching.

In cases where users have no other way to contact emergency services (e.g. poor mobile signal), Sky won’t proceed with the upgrade until a safe alternative is arranged.

Why Sky Is Shifting to Full Fibre

Sky has around 5.5 to 5.7 million broadband customers, most of whom are still on FTTC-based plans. With fibre now available to millions of homes, Sky benefits from moving customers to FTTP. It improves performance and reduces support costs, while also aligning with the wider industry shift away from legacy copper.

This push follows Sky’s recent support for CityFibre, allowing it to tap into cheaper and faster wholesale fibre access. Like BT and TalkTalk, Sky is using this strategy to remain competitive as FTTP coverage expands.

Sky Full Fibre Compared to Alternatives

Sky Full Fibre 100 plan delivers reliable download speeds for streaming, video calls, and working from home. Here’s how it compares:

Sky’s FTTP strategy is now closely tied to its ability to leverage both Openreach and CityFibre footprints, giving it better reach than some of its rivals.

Why the Upgrade Makes Sense

Sky’s free upgrade offer is a no-brainer for eligible customers. You get higher speeds, better connection stability, and no increase in monthly bills. Installation is straightforward, and there’s no contract renewal to worry about.

It’s a smart way for Sky to transition its customer base to future-ready infrastructure while giving users a tangible performance boost. If you receive the message or know FTTP is available in your area, now is a good time to consider the move.