Virgin Media Gig1 Fibre Broadband Review
Virgin Media Gig1 is one of the fastest home broadband packages available to many UK households. It offers an average download speed of 1,130Mbps and an average upload speed of 104Mbps, making it far quicker than standard fibre broadband and most entry-level full fibre packages.
The biggest advantage of Gig1 is availability. Many smaller full fibre providers offer fast 1Gbps plans, but their coverage is limited to selected towns, cities or new-build areas. Virgin Media has much wider coverage across the UK, so Gig1 is often the fastest broadband package available at a specific property.
Gig1 is best for larger households, heavy users, gamers, remote workers, streamers and anyone who regularly downloads large files. It gives you enough bandwidth for multiple 4K streams, game downloads, cloud backups, video calls and smart home devices at the same time.
However, Gig1 is not the best broadband package for everyone. The upload speed is much faster than Virgin Media’s slower packages, but it is not equal to the download speed unless you are in a full fibre area with a suitable symmetrical-speed add-on. Customer service is also worth considering, especially if reliable complaint handling and easy cancellation are priorities.
Virgin Media Gig1 broadband details
| Feature | Details |
|---|---|
| Average download speed | 1,130Mbps |
| Average upload speed | 104Mbps |
| Estimated download speed | 565–1,136Mbps |
| Estimated upload speed | 52–104Mbps |
| Minimum guaranteed download speed | 565Mbps |
| Typical latency range | 10–20ms |
| Router | Hub 5 on DOCSIS areas, Hub 5x in XGS-PON full fibre areas |
| Wi-Fi standard | Wi-Fi 6 |
| Devices | 10+ active devices |
| Contract length | 24 months |
| Package options | Broadband only, broadband and phone, broadband and TV, Volt bundles with O2 |
| Optional extras | WiFi Max, TV add-ons, call features, Volt benefits |
| Network technology | Virgin Media DOCSIS cable or XGS-PON full fibre |
| Price range | Usually £25 to £45 during offers, with higher out-of-contract pricing |
Today’s Offers
| Plan | Speed | Price | |
|---|---|---|---|
 Gig1 Fibre24 month contract |
1130Mb avg |
£24.99 / month £299.88 / year More details |
|
| FTTP. Free Setup. Reduced price. | |||
|
Gig1 + Phone 24 month contract |
1130Mb avg |
£37.99 / month £455.88 / year More details |
|
| Free Setup. Includes Anytime calls to UK landline and mobiles. |
Speed
Download speed
Gig1’s main selling point is speed. With an average download speed of 1,130Mbps, it is fast enough for almost any home broadband task. It gives a busy household plenty of spare capacity for streaming, gaming, working from home, smart home devices and large downloads.
A 1,130Mbps connection lets you download large files much faster than standard fibre broadband. A 10GB file takes close to one minute. A 50GB game update takes close to six minutes. That is a major improvement compared with M125, M250, M350 and M500.
Download times at 1130Mbps:
- 10GB file – 1 minute
- 25GB 4K film – 3 minutes
- 50GB game update – 6 minutes
- 100MB music album – blink and you’ll miss it (1 second)
Virgin Media download time comparison
Upload speed
Gig1 comes with 104Mbps upload speed which is much faster than the upload speed on many cheaper broadband packages and gives the connection enough capacity for video calls, cloud storage, online gaming, file sharing and remote work.
The upload speed is not equal to the download speed on the standard Gig1 package. That matters if you regularly send very large files, upload video projects, use cloud backup software heavily or run creator workflows from home. For those uses, a full fibre provider with upload speed equal to download speed is often the better choice where available.
For most households, 104Mbps is still more than enough. It deals with multiple video calls, photo uploads, cloud backups and online gaming without creating the bottleneck you would see on slower fibre plans.
Upload times at 104Mbps:
- 1GB file – 1 minute 20 seconds
- 2GB folder of photos – 2 minutes 40 seconds
- 5GB video file – just over 6 minutes
Virgin Media upload time comparison
Virgin Media Gig1 latency
Virgin Media Gig1 usually delivers latency in the 10–20ms range. That is fine for gaming, video calls, streaming and everyday browsing. It is not the lowest latency available in the UK, but it is fast enough for most online games and real-time applications.
For gaming, an Ethernet cable gives the most consistent connection. Wi-Fi adds extra delay when your console or gaming PC is far from the router, when walls weaken the signal, or when many nearby networks use the same wireless channels.
Latency comparison
| Provider | Typical latency |
|---|---|
| Virgin Media Gig1 | 10–20ms |
| BT Full Fibre | 6–8ms |
| Hyperoptic | 4–5ms |
| Community Fibre | 2ms |
If gaming performance is your top priority, a full fibre provider with very low latency is worth checking before ordering Gig1. If Virgin Media is the fastest option available at your property, Gig1 is still a good gaming broadband package, especially when used with Ethernet.
Virgin Media Gig1 broadband deals
Virgin Media offers Gig1 in several package combinations. You can choose broadband only, add a home phone, include TV, or combine broadband with an eligible O2 Pay Monthly SIM through Volt.
The best option depends on how you use your home connection. A broadband-only deal is ideal if you already use streaming services and do not need a landline. A TV bundle is better if you want live channels, Sky Sports, Sky Cinema, Netflix and a Virgin TV box. A Volt bundle is useful if you already use O2 or plan to move your mobile service to O2.
Gig1 broadband only
Gig1 broadband only is the simplest package. It includes the broadband connection and a Virgin Media Hub, without a landline or TV service.
What you get
- Virgin Media Gig1 broadband
- Average 1,130Mbps download speed
- Fully 104Mbps upload speed
- Hub 5 or Hub 5x
- Wi-Fi 6
- WiFi Max included on eligible Gig1 deals
- 24 month contract
This package is ideal for households that mainly use streaming apps, smart TVs, games consoles, laptops and phones. It avoids paying for a phone line or TV channels that are not needed.
Gig1 broadband and phone
Gig1 broadband and phone adds Virgin Media’s digital phone service to the broadband package. It is suitable for homes that still use a landline or want inclusive UK calls.
What you get
- Virgin Media Gig1 broadband
- Virgin Phone service
- Anytime Chatter plan on selected deals
- Unlimited calls to UK landlines and UK mobiles, subject to fair usage terms
- Hub 5 or Hub 5x
- 24 month contract
This package is best for households that still rely on a home phone for family, work, care arrangements or regular calls. If you rarely use a landline, broadband only usually offers better value.
Gig1 broadband and Flex TV
Gig1 with Flex TV adds a TV box and access to live channels and streaming apps. It is suitable for users who want broadband and entertainment in one package, without moving everything across separate devices.
What you get
- Virgin Media Gig1 broadband
- Flex TV box or Stream-style TV box, depending on the current package
- 150+ TV channels on selected bundles
- Access to apps including BBC iPlayer, ITVX, Channel 4, YouTube and other streaming services
- Hub 5 or Hub 5x
- 24 month broadband contract
Flex TV is useful if you want live TV and streaming apps together. It is less useful if you already use a smart TV, Fire TV Stick, Apple TV, Roku or games console for your apps.
Gig1 broadband and TV packages
Virgin Media also offers Gig1 with larger TV bundles. These packages are ideal for homes that want premium channels, sports, films and a dedicated TV box alongside very fast broadband.
Entertainment + Netflix
Entertainment + Netflix includes a large TV channel package and Netflix Standard with ads on selected bundles.
Typical features include:
- 200+ TV channels
- Netflix Standard with ads
- Virgin TV box
- Gig1 broadband
- Hub 5 or Hub 5x
Cinema + Netflix
Cinema + Netflix adds Sky Cinema in HD to the Entertainment package. It is best for households that watch films regularly and want movie channels included with broadband.
Typical features include:
- Entertainment channels
- Sky Cinema in HD
- Netflix Standard with ads on selected bundles
- Virgin TV box
- Gig1 broadband
Sport + Netflix
Sport + Netflix adds Sky Sports in HD instead of the movie channels. It is ideal for households that watch Premier League, Formula 1, cricket, golf or other live sport.
Typical features include:
- Entertainment channels
- Sky Sports in HD
- Netflix Standard with ads on selected bundles
- Virgin TV box
- Gig1 broadband
TV bundles cost more than broadband only, so check whether you will use the included channels. If you only watch Netflix, Disney+, Prime Video or YouTube, broadband only is usually the better choice.
Volt bundles with Gig1 and O2
Volt combines Virgin Media broadband with an eligible O2 Pay Monthly SIM. It is useful if you already use O2 or want to move your mobile plan to O2.
Volt benefits
- WiFi Max included
- Virgin Media Wi-Fi guarantee
- Up to 3 WiFi Pods where needed
- Extra mobile data on eligible O2 plans
- O2 Travel Inclusive Zone roaming on selected O2 plans
- Access to O2 Priority rewards
- Broadband speed boost on eligible slower Virgin Media plans, up to a maximum of 1Gbps
With Gig1, the broadband speed is already at the 1Gbps level, so the main benefits are WiFi Max and the O2 mobile extras. Volt is most useful when the O2 SIM is genuinely needed. It is less appealing if the mobile plan increases the total monthly cost without replacing an existing SIM.
Virgin Media Hub router
Virgin Media includes either the Hub 5 or Hub 5x with Gig1. The router you receive depends on the network technology at your property.
Customers on Virgin Media’s DOCSIS 3.1 cable network receive the Hub 5. Customers in Virgin Media XGS-PON full fibre areas receive the Hub 5x.
Both routers use Wi-Fi 6 and are capable of delivering gigabit broadband. The Hub 5x has a faster 10Gbps Ethernet port, while the Hub 5 has a 2.5Gbps Ethernet port.
Virgin Media Hub 5x
The Hub 5x is supplied in areas served by Virgin Media’s XGS-PON full fibre network. It is the newer router and is capable of delivering very fast wired speeds through its 10Gbps Ethernet port.
Hub 5x specifications
- Wi-Fi 6
- 7 antennas
- 2.4GHz and 5GHz Wi-Fi bands
- 1 x 10Gbps Ethernet port
- 3 x 1Gbps Ethernet ports
- Guest network
- Suitable for XGS-PON full fibre areas
- Capable of gigabit and multi-gigabit services
The 10Gbps port is useful if you use a high-end wired setup, a fast desktop PC, a NAS drive or a premium mesh system. Most users will not need the full wired capacity, but it gives the Hub 5x more room for future faster packages.
Virgin Media Hub 5
The Hub 5 is supplied on Virgin Media’s DOCSIS 3.1 cable network. It has Wi-Fi 6 and a 2.5Gbps Ethernet port, which is enough for the Gig1 broadband package.
Hub 5 specifications
- Wi-Fi 6
- 7 antennas
- 2.4GHz and 5GHz Wi-Fi bands
- 1 x 2.5Gbps Ethernet port
- 3 x 1Gbps Ethernet ports
- Guest network
- Suitable for Virgin Media DOCSIS 3.1 cable areas
- Capable of Gig1 speeds
The Hub 5 is a major improvement over older Virgin Media routers. It provides better wireless performance, more capacity for multi-device homes and a faster wired port for users who want the best speed from Gig1.
WiFi Max
WiFi Max is Virgin Media’s whole-home Wi-Fi service. It is included with eligible Gig1, Gig2 and Volt packages.
The WiFi Max guarantee promises at least 30Mbps download speed in every room. If your Wi-Fi does not reach that level, Virgin Media provides up to 3 WiFi Pods to improve coverage. If the Pods do not solve the issue, Virgin Media applies a £100 bill credit.
Features
- 30Mbps download speed guarantee in every room
- Up to 3 WiFi Pods where needed
- Intelligent Wi-Fi features
- £100 bill credit if the guarantee is not met
- Included with eligible Gig1, Gig2 and Volt packages
WiFi Pods plug into power sockets and extend the wireless signal into rooms where the Hub alone does not provide enough coverage. They are useful in larger homes, older properties with thick walls, converted lofts, garden offices and rooms far from the router.
Modem mode and using your own router
Virgin Media Hubs include modem mode. This lets you switch off the Hub’s Wi-Fi features and connect your own router or mesh system.
This is ideal for users who already use equipment such as Eero, Google Nest WiFi, TP-Link Deco, ASUS mesh, Ubiquiti or Netgear Orbi. It is also useful if you want better parental controls, advanced networking, improved Wi-Fi coverage or more control over your home network.
A good third-party mesh system helps larger homes get more consistent Wi-Fi than a single router. For the fastest Gig1 speeds, use Ethernet where possible, especially for gaming PCs, consoles, desktop computers and workstations.
Is Virgin Media Gig1 worth it?
Virgin Media Gig1 is worth it if your home genuinely uses the extra speed. It is excellent for larger households, heavy users and homes where several people are online at the same time.
Gig1 is especially useful for:
- downloading large games and software
- streaming 4K video on several devices
- cloud backups
- sending large work files
- online gaming
- video calls
- smart TVs, phones, tablets and laptops all active at once
- homes with 10+ connected devices
The package offers a clear improvement over M125, M250, M350 and M500 when large downloads or several simultaneous users are common. It also gives extra upload capacity compared with Virgin Media’s slower packages.
However, Gig1 costs more than slower plans, and many homes do not need 1,130Mbps. If you mainly browse, stream on one or two TVs, use social media and work from home on standard video calls, M250, M350 or M500 is usually enough.
Where Gig1 performs best
Very fast downloads
Gig1’s 1,130Mbps average download speed is the main reason to choose it. Game downloads, 4K films, large work files and software updates complete far faster than they do on slower packages.
Good upload speed
The fully 104Mbps upload speed is fast enough for most households. It works well for cloud storage, video calls, content uploads, online gaming and sending large files.
Wide availability
Virgin Media Gig1 is available in many UK areas. That gives it an advantage over smaller full fibre providers with limited coverage.
Bundle flexibility
Gig1 is available as broadband only, broadband and phone, broadband and TV, and Volt with O2. That gives customers several ways to combine broadband with other services.
WiFi Max on eligible deals
WiFi Max is useful in larger properties and homes with Wi-Fi blackspots. The 30Mbps room-by-room guarantee gives the package extra value.
Where Gig1 is weaker
Upload speed is not equal to download speed
The standard Gig1 upload speed is 104Mbps, while the download speed is 1,130Mbps. That is fast, but it is not equal to the download speed. Hyperoptic, Community Fibre, YouFibre and several CityFibre-based providers offer symmetrical full fibre packages in selected areas.
Latency is not the lowest available
Gig1 is good for gaming, but some full fibre networks deliver lower latency. Competitive gamers should check full fibre alternatives where available.
Customer service needs consideration
Virgin Media’s customer service record is mixed. Ofcom’s Q3 2025 data placed Virgin Media close to the industry average for fixed broadband complaints, but customer service remains an important factor before taking a 24 month contract.
Out-of-contract prices are expensive
Virgin Media discounts usually apply during the minimum contract. After the contract ends, the monthly price increases unless you recontract, renegotiate or switch provider. Gig1’s out-of-contract pricing is much higher than many promotional prices.
24 month contract
Most Gig1 deals come with a 24 month contract. That is fine if you are settled in your property, but it is less ideal if you expect to move or want flexibility.
Verdict
Virgin Media Gig1 is a very fast broadband package with wide UK availability, a Wi-Fi 6 router, useful bundle options and enough spare capacity for busy homes. It is a good choice if your household regularly streams, games, downloads and uploads across several devices.
It is less ideal for lighter users who mainly browse, watch HD video and use email. It is also less appealing if you can get a full fibre provider such as Hyperoptic, Community Fibre, YouFibre or a CityFibre-based provider offering upload speed equal to the download speed at a lower monthly price.
| Best for | Larger households, gamers, heavy downloaders, 4K streaming, cloud backups |
| Less suitable for | Light users, small households, people who need upload speed equal to download speed |
| Main advantage | Very fast download speed with wide UK coverage |
| Main drawback | Upload speed is not equal to download speed on standard Gig1 |
| Rating | 4.1 out of 5 |
How Does Gig1 compare?
Virgin Media Gig1 vs M500
M500 is already fast enough for many typical households. It is suitable for streaming, browsing, gaming, video calls and moderate downloads.
Gig1 is the better choice if you regularly download very large files, have several people online at once, use cloud backups, or want more capacity for multiple 4K streams and devices.
| Feature | Virgin Media M500 | Virgin Media Gig1 |
|---|---|---|
| Average download speed | 516Mbps | 1,130Mbps |
| Upload speed | Lower than Gig1 | Fully 104Mbps upload speed |
| Best for | Typical households and moderate heavy use | Larger households and heavy users |
| Large downloads | Fast | Much faster |
| Multi-device homes | Good | Better |
| Monthly cost | Usually lower | Usually higher |
Upgrade from M500 to Gig1 if M500 slows down when several devices are active, if large downloads take too long, or if upload tasks feel limited. Stay with M500 if your current connection already deals with streaming, work calls, gaming and everyday use without delays.
Virgin Media Gig1 vs Gig2
Gig1 and Gig2 are both very fast Virgin Media broadband packages, but they are not available on the same network in every area.
Gig1 is available on Virgin Media’s DOCSIS 3.1 cable network and its XGS-PON full fibre network. Gig2 is limited to XGS-PON full fibre areas, so fewer premises can order it.
| Feature | Gig1 | Gig2 |
|---|---|---|
| Download speed | 1,130Mbps average | 2,000Mbps |
| Upload speed | 104Mbps average | 200Mbps standard |
| Estimated download speed | 565–1,136Mbps | 2,060–2,085Mbps at peak times |
| Estimated upload speed | 52–104Mbps | 209Mbps at peak times |
| Minimum guaranteed download speed | 565Mbps | 1,000Mbps |
| Optional upload add-on | Not listed for standard Gig1 | 2,000Mbps upload speed option |
| Router | Hub 5 or Hub 5x | Hub 5x |
| Devices | 10+ active devices in a typical home | More additional bandwidth for very busy homes |
| Availability | Wider coverage | XGS-PON full fibre areas only |
Gig2 is faster, but it is also more expensive and less widely available. Gig1 is the better choice for most homes that want gigabit broadband without paying for 2Gbps. Gig2 is best for users with advanced home networks, very large file transfers, creator workflows or several heavy users sharing one connection.
Alternatives to Virgin Media Gig1
Virgin Media Gig1 is a good choice where it is the fastest or best-value option available. However, it is not the only gigabit broadband package worth checking.
| Package | Download speed | Upload speed |
|---|---|---|
| Virgin Media Gig1 | 1,130Mbps | 104Mbps |
| BT Full Fibre 900 | 900Mbps | 110Mbps |
| EE Full Fibre 900 | 900Mbps | 110Mbps |
| Vodafone Full Fibre 910 | 910Mbps | 105Mbps or higher in selected areas |
| Sky Full Fibre Gigafast | 900Mbps | 100Mbps |
| Hyperoptic 1Gb Fibre | 1Gbps | 1Gbps on symmetrical plans |
| Community Fibre 1Gb | 1Gbps | 1Gbps |
| YouFibre 1000 | 920Mbps+ | 920Mbps+ |
| Gigaclear 900 | 900Mbps | 900Mbps |
If Hyperoptic, Community Fibre, YouFibre or another symmetrical full fibre provider is available at your property, compare upload speed, router quality, contract terms and total cost before choosing Gig1.
- BT Full Fibre 900
- Vodafone Full Fibre 910
- Sky Full Fibre Gigafast
- Hyperoptic 1Gb Fibre
- Community Fibre 1Gb Fibre
If only Openreach-based providers and Virgin Media are available, Gig1 often gives faster download speed than BT, Sky, EE and Vodafone’s standard 900Mbps full fibre plans.
How is Virgin Media Gig1 installed?
Installation depends on whether the property already has Virgin Media.
If the home has had Virgin Media before, installation is often completed with a self-install kit. Virgin Media sends the Hub and connection equipment, and you plug everything in yourself.
If the home has not had Virgin Media before, an engineer installation is usually required. The engineer connects the property to Virgin Media’s network, installs or checks the internal connection point, sets up the Hub and confirms the service is active.
In XGS-PON full fibre areas, the engineer installs the fibre equipment needed for the Hub 5x.
Once the installation is complete, the connection is usually active on the same day. The Hub takes time to start, update and connect, and Wi-Fi performance improves when the router is placed in an open central location.
Virgin Media customer service
Virgin Media customer service gets mixed feedback. Many customers are happy with the broadband speed, Wi-Fi performance and bundle options, but complaints often relate to billing, cancellation, price changes, engineer visits and the way problems are resolved.
Ofcom’s latest fixed broadband complaint data for Q3 2025 placed Virgin Media close to the industry average. EE, TalkTalk and Vodafone generated the highest number of fixed broadband complaints in that quarter, while Plusnet generated the fewest.
Virgin Media was also fined by Ofcom in December 2025 over failures linked to vulnerable telecare customers during the move from analogue to digital landlines. That issue relates to landline migration rather than Gig1 broadband performance, but it is relevant for households that rely on landline-based care alarms or vulnerable-customer protections.
Before choosing Gig1, consider customer service alongside speed and price. A very fast connection is valuable, but a 24 month contract means billing, cancellation and fault resolution also matter.
Mid-contract price rises and cancellation terms
Most Virgin Media Gig1 deals come with a 24 month contract. If you leave before the contract ends, Virgin Media usually charges an early termination fee based on the remaining months and your monthly price.
Virgin Media also applies annual price increases. The exact amount depends on when the contract started.
Price-rise rules
- Contracts started before 9 January 2025 follow older price-rise terms, including RPI plus 3.9% where that applies.
- Contracts taken between 9 January 2025 and 1 October 2025 increase by £3.50 per month each April.
- Contracts taken from 2 October 2025 increase by £4 per month each April.
If the annual increase is written into your contract documents, you cannot usually leave penalty-free just because that increase takes effect. Always read the pre-contract summary and contract information before ordering.
If you move home and Virgin Media is not available at the new property, cancellation terms still matter. Check the moving-home policy before signing up if you expect to move during the 24 month contract.
How to save money on Gig1
Gig1 pricing changes frequently. New-customer discounts, bill credits, free setup, bundle offers and postcode-specific pricing all affect the final monthly cost.
To reduce the cost:
- compare broadband-only and bundle prices
- avoid TV extras you will not use
- check whether an O2 SIM genuinely improves value through Volt
- set a reminder before the contract ends
- renegotiate before the out-of-contract price starts
- compare Virgin Media with full fibre alternatives in your area
- check whether M500 provides enough speed before choosing Gig1
Do not judge value only by the first monthly price. Check setup fees, annual price rises, contract length and the post-contract monthly price.
FAQ
Is Virgin Media Gig1 worth it?
Virgin Media Gig1 is worth it for larger households, heavy users, gamers and anyone who regularly downloads large files. It gives you 1,130Mbps average download speed and fully 104Mbps upload speed, which is enough for multiple users, 4K streaming, cloud backups and gaming.
It is not the best-value option for light users. If your household mainly browses, streams HD video and uses email, a slower package such as M250, M350 or M500 is usually enough.
What is the upload speed of Virgin Media Gig1?
Virgin Media Gig1 has a fully 104Mbps upload speed. That is fast enough for video calls, online gaming, cloud backups and sending large files.
The upload speed is not equal to the download speed on standard Gig1. If you need upload speed equal to download speed, check full fibre providers such as Hyperoptic, Community Fibre, YouFibre and selected CityFibre-based providers.
Which router comes with Virgin Media Gig1?
Gig1 comes with either the Hub 5 or Hub 5x. The Hub 5 is supplied in Virgin Media DOCSIS 3.1 cable areas. The Hub 5x is supplied in XGS-PON full fibre areas.
Both routers use Wi-Fi 6 and are capable of delivering Gig1 speeds.
Is Virgin Media Gig1 good for gaming?
Yes. Virgin Media Gig1 is good for gaming because it provides very fast downloads, fully 104Mbps upload speed and typical latency of 10–20ms.
For the best gaming connection, use Ethernet instead of Wi-Fi. Ethernet gives lower delay and a more consistent connection for consoles and gaming PCs.
Is Virgin Media Gig1 full fibre?
Gig1 is full fibre only in Virgin Media XGS-PON areas. In many areas, it uses Virgin Media’s DOCSIS 3.1 cable network.
Both network types provide Gig1 speeds, but XGS-PON gives Virgin Media a better route to faster packages such as Gig2.
Can I get Virgin Media Gig1?
You can get Gig1 if Virgin Media has coverage at your exact property and the package is available there. Use Virgin Media’s postcode checker and select your specific property to confirm availability.
What is the difference between Gig1 and Gig2?
Gig1 offers an average 1,130Mbps download speed and fully 104Mbps upload speed. Gig2 offers 2Gbps download speed and 200Mbps standard upload speed, with an optional upload speed equal to the download speed in selected full fibre areas.
Gig1 is available in more areas. Gig2 is available only on Virgin Media’s XGS-PON full fibre network.
Should I upgrade from M500 to Gig1?
Upgrade from M500 to Gig1 if your household downloads large files, runs several 4K streams, uploads big files, uses cloud backups or has many devices active at once.
Stay with M500 if your current connection already manages browsing, streaming, gaming and video calls without delays.
Does Gig1 include WiFi Max?
WiFi Max is included with eligible Gig1 deals. It gives you a 30Mbps download speed guarantee in every room, up to 3 WiFi Pods where needed, and £100 bill credit if the guarantee is not met.
Does Virgin Media Gig1 include a phone line?
Gig1 broadband only does not require a phone line. You can add Virgin Phone if you want a landline-style service.
How long is the Virgin Media Gig1 contract?
Most Virgin Media Gig1 deals come with a 24 month contract. Early cancellation fees usually apply if you leave before the minimum term ends.
What happens when my Gig1 contract ends?
When the minimum contract ends, the monthly price usually increases to the standard out-of-contract price unless you recontract, negotiate a new deal or switch provider. Set a reminder before the contract end date so you do not continue paying the higher price.
Is Virgin Media Gig1 better than BT Full Fibre 900?
Gig1 has a faster average download speed than BT Full Fibre 900. BT Full Fibre 900 usually has lower latency and uses Openreach full fibre where available.
Gig1 is better if download speed and Virgin Media bundle pricing matter most. BT is a better choice if Openreach full fibre, lower latency and customer service reputation are more important.
Is Gig1 better than Hyperoptic 1Gb?
Gig1 is more widely available. Hyperoptic 1Gb is better where you want upload speed equal to download speed and Hyperoptic is available at your property.
If both are available, compare price, contract length, upload speed, router quality and installation dates before ordering.
How many devices can Virgin Media Gig1 manage?
Gig1 is suitable for 10+ active devices in a typical home. It has enough bandwidth for phones, tablets, laptops, smart TVs, consoles, smart speakers and home security devices at the same time.
Wi-Fi coverage still depends on router position, property size and walls. WiFi Max helps improve coverage in rooms where the Hub alone does not deliver enough signal.
Is Virgin Media Gig1 good for working from home?
Yes. Gig1 is excellent for working from home. It provides fast downloads, fully 104Mbps upload speed, reliable video calling capacity and enough spare bandwidth for other household members to stream, browse and game while you work.
If your work involves uploading huge files every day, a full fibre package with upload speed equal to download speed is also worth checking.
