BT Business Broadband Review 2025

BT Business offers a full range of broadband services for small and medium-sized businesses in the UK. Whether you need a simple broadband connection or one that includes a digital landline, BT provides a structured set of options designed to scale with your business. All fibre packages are delivered over FTTP (Fibre to the Premises) where available, offering fast and stable speeds. In areas without full fibre, BT supplies service using FTTC (Fibre to the Cabinet).

Plans are available on 24- or 36-month contracts, with other terms available on request. You can choose either a broadband-only plan or one that includes a digital phone line powered by Cloud Voice Express (CVE). The packages are grouped into three tiers: Essential, Enhanced, and Pro, with each tier offering different features and support levels.

BT confirms your estimated speeds during checkout and provides a Minimum Guaranteed Access Line (MGAL) speed. If your line fails to meet that minimum and BT can’t resolve the issue within 30 days, you’re free to leave without paying early termination charges.

BT applies an annual price increase every April. Broadband-only plans increase by £3/month, while bundles that include a digital phone line rise by £4/month. All prices are listed without VAT.

Main Features

BT Business broadband plans come in three main tiers — Essential, Enhanced, and Pro. Each of these is available as either a broadband-only service or as a bundle with a digital phone line using Cloud Voice Express (CVE).

• Essential is the base plan. It gives you access to BT’s full fibre network, but extra features like a static IP, 4G Hybrid Backup, and Complete Wi-Fi Plus (BT’s mesh Wi-Fi system) are optional add-ons.
• Enhanced includes a static IP address and 4G Hybrid Backup as standard. Complete Wi-Fi Plus can be added for an extra charge. However, features like Prompt Care (faster fault response) and Expert Setup are not included by default.
• Pro is the most complete tier. It comes with everything — static IP, Hybrid Backup, mesh Wi-Fi (Complete Wi-Fi Plus), Prompt Care, and Expert Setup. Pro plans also unlock additional admin controls and security settings on the Smart Hub 3.

The CVE digital phone line lets you take business calls on a compatible desk phone or through the CVE app on your mobile. It supports key functions like voicemail, call forwarding, and caller ID. If you add the Unlimited UK Calls option, BT includes a suitable VoIP phone.

Hybrid Backup connects your broadband to the EE mobile network via 4G. If your fixed broadband line ever goes down, the 4G backup kicks in automatically to keep you online. Note: Guest Wi-Fi is disabled during failover.

Complete Wi-Fi Plus is BT’s mesh Wi-Fi system. It uses signal-boosting discs to improve coverage across your office. This feature is included with Pro and available as an add-on on Essential and Enhanced.

All plans come with unlimited data, no traffic shaping, and access to EE’s public Wi-Fi hotspots across the UK.

Technical Specs

BT Business broadband runs over both FTTP and FTTC infrastructure depending on availability. Most addresses can now access FTTP, which offers much faster and more reliable speeds.

• FTTP (Full Fibre) plans offer download speeds up to 910Mbps and upload speeds up to 104Mbps.
• FTTC (Part Fibre) plans provide up to 76Mbps down and 19Mbps up.

Here are the core FTTP speed options:

Plan Name	Download / Upload Speed
Essential 100	up to 104 / 18 Mbps
Essential 150	up to 145 / 27 Mbps
Essential 300	up to 300 / 45 Mbps
Essential 500	up to 500 / 68 Mbps
Essential 900	up to 910 / 104 Mbps

These speeds are also available on Enhanced and Pro, with the same technical throughput but different feature bundles.

BT confirms your estimated speed range and MGAL (Minimum Guaranteed Access Line speed) during the sign-up process. If the service doesn’t meet the MGAL and BT can’t fix it within 30 days, you can cancel your contract without paying early exit fees.

Router and Equipment

BT supplies the Smart Hub 3 on most new plans. This is a dual-band Wi-Fi 6 router with support for mesh networking and 4G failover via Hybrid Connect.

• Smart Hub 3 includes four gigabit Ethernet ports, strong Wi-Fi coverage, and built-in firewall security.
• Hybrid Connect is the 4G dongle that activates if your fibre line fails. It connects to EE’s mobile network to keep your internet up and running.

Customers on the Pro tier get Wi-Fi Security Controls enabled by default. These allow additional admin settings for guest access, content controls, and more.

Complete Wi-Fi Plus mesh discs are supplied with Pro and available as an £8/month add-on for Essential and Enhanced. These discs connect wirelessly to the Smart Hub 3 and help eliminate dead zones in your office.

Smart Hub 2 may still be issued on some higher-tier fibre plans that include Complete Wi-Fi or Hybrid Backup by default. Both routers are compatible with BT’s 4G failover and mesh systems.

BT Business Broadband Deals (2025)

Here’s a breakdown of current Full Fibre broadband + Digital Line bundles available on 36-month terms. Prices exclude VAT.

Essential Plans

• Essential 100 + Digital Line
  104/18Mbps — £27.00/month
  No extras bundled. Static IP, 4G backup, and mesh Wi-Fi are optional.
• Essential 150 + Digital Line
  145/27Mbps — £30.36/month
  Add-ons available: static IP, Hybrid Backup, mesh discs.
• Essential 300 + Digital Line
  300/45Mbps — £34.36/month
  Stable for teams using video calls and remote access.
• Essential 500 + Digital Line
  500/68Mbps — £38.36/month
  Ideal for larger offices or cloud-heavy use.
• Essential 900 + Digital Line
  910/104Mbps — £42.36/month
  Top-tier speeds without extras — great for scaling.

Enhanced Plans

• Enhanced 100 + Digital Line
  104/18Mbps — £34.96/month
  Static IP and 4G Backup included. Mesh optional.
• Enhanced 150 + Digital Line
  145/27Mbps — £38.36/month
  Same inclusions as above, with higher throughput.
• Enhanced 300 + Digital Line
  300/45Mbps — £42.36/month
  Recommended for teams using cloud-based tools or VoIP.

Pro Plans

• Pro 100 + Digital Line
  104/18Mbps — £42.96/month
  All extras included: static IP, 4G backup, mesh Wi-Fi, Prompt Care, and Expert Setup.
• Pro 150 + Digital Line
  145/27Mbps — £40.57/month
  Full feature set, plus Wi-Fi Security Controls.

All plans include unlimited data, UK support, and optional digital call bundles via CVE.

Who Should Choose BT Business Broadband?

• Essential is best for sole traders or small offices that need a fast connection but don’t require extras. You can always add features later if your needs grow.
• Enhanced suits businesses that need reliable uptime. It includes 4G Hybrid Backup and static IP by default, so you’re covered if your main line drops out.
• Pro is ideal for businesses where downtime is not an option — such as retail locations, call centres, or any setup that runs live services. It includes everything, including priority engineer visits and mesh Wi-Fi discs.

Because all plans support full fibre where available, it’s easy to pick the tier that matches your budget and risk level.

Pros and Cons

Pros

• Wide UK coverage over Openreach FTTP and FTTC
• Static IP included on Enhanced and Pro
• 4G Hybrid Backup included on Enhanced and Pro
• Complete Wi-Fi Plus included with Pro
• CVE digital phone line works on both apps and VoIP handsets
• Prompt Care and Expert Setup with Pro
• MGAL exit guarantee if speeds fall below minimum
• Unlimited usage on all plans

Cons

• Annual price rise every April (£3 or £4/month depending on plan type)
• Most plans locked to 36-month terms by default
• Upload speeds not symmetrical — lower than download
• Complete Wi-Fi Plus is a paid add-on on Essential and Enhanced
• Guest Wi-Fi disabled during 4G backup mode
• Early termination includes an £18 cease charge (ex VAT)

Digital Phone Line (CVE)

If you choose a plan that includes a digital phone line, BT supplies Cloud Voice Express (CVE). This replaces the traditional phone line with a VoIP-based digital service delivered over broadband.

You get a business phone number that works on:

• A VoIP handset (if you select the Unlimited UK Calls add-on)
• The CVE app on mobile or desktop

With the app, you can make and receive business calls from anywhere while keeping your personal number separate. The service supports call forwarding, voicemail, caller ID, and call logs — everything a small office needs.

CVE is designed for single-user or simple setups. If you need more advanced features like auto attendants or multi-user call routing, BT also offers Cloud Voice SIP.

Our Verdict

BT Business Broadband provides a solid range of fibre-based packages that are clearly structured and easy to scale. You can start simple and upgrade features later as your business grows.

The three-tier structure makes it easy to choose the right level of service. Whether you need just a fast, reliable broadband line or a full-featured setup with 4G backup and enhanced support, BT has an option to match.

Speeds go up to 910Mbps where FTTP is available, and features like static IP, mesh Wi-Fi, and Cloud Voice Express are available across the board. Uploads are lower than download speeds, and contracts are long, but support is solid, and BT honours their speed guarantees.

If your office is in an Openreach FTTP area and you want a reliable, well-supported broadband service with optional digital voice, BT Business is one of the most complete options available.

Frequently Asked Questions

What are the main types of BT Business plans?
You can choose broadband-only or broadband + digital line bundles. Each comes in Essential, Enhanced, or Pro versions.

What is Cloud Voice Express?
It’s BT’s digital phone service that works via app or VoIP handset. You can take calls on the go using your business number.

Do all plans come with a static IP?
No. Static IP is included with Enhanced and Pro. It’s an add-on on Essential for £5/month.

What’s the difference between Essential, Enhanced and Pro?
Essential has no extras included. Enhanced includes static IP and 4G backup. Pro adds mesh Wi-Fi, Prompt Care, and more.

Is there 4G backup on all plans?
It’s included on Enhanced and Pro. You can add it to Essential for £8/month.

What are the contract lengths?
Most plans are on 36-month contracts. 24-month, 12-month, or 60-month terms may be available by request.

What if my speed doesn’t match what BT promised?
BT confirms a minimum guaranteed speed (MGAL). If your line falls below it and they can’t fix it within 30 days, you can leave early with no penalty.

Do prices go up during the contract?
Yes. Every April, prices rise by £3 (broadband-only) or £4 (digital line plans).

Which router do I get?
Most plans come with Smart Hub 3. Pro plans may include mesh Wi-Fi discs and Wi-Fi security features.